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264 Reviews of Tom Wood Honda - Service Center
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February 20, 2018
Service was Great, Customer Service was dismal Service performed was of great and they were very helpful with a loaner as I needed some substantial work done. My major disappointment was when I dr Service performed was of great and they were very helpful with a loaner as I needed some substantial work done. My major disappointment was when I drove into the bay and the first representative that approached me, it was not a 'welcome', more like a 'what are you in here for. The rep pulled my vehicle history report and accused me of improperly maintaining my vehicle since he could not find service records on the report. I assured him that I have performed regular service intervals (actually I go in around 50% of oil life left) and was willing to show him all the service history; he was not interested in my records but stuck with the idea that I did not take care of my vehicle. I went in for several items including transmission service per my online request; the rep. said I was probably experiencing problems because I do not take care of my vehicle; I am pretty sure I was in there to have service done and address the trouble areas; so why accuse the customer of doing improper service when they are there for help in the first place (I was within reasonable timeline of mileage requirement for transmission service anyway). Besides the overall approach with this representative, the rest of the experience was great. My car runs great, it was cleaned up well and the loaner I had was very nice. I would recommend this dealer-service for sure; hopefully this feedback with help them address their approach to new customers. After I agreed to due a full tune up for over $2k, the service representative did totally change his interaction with me (ie: started using "Sir" in conversation). More
by Adam E.
Employees Worked With
Not a fan of publicly naming names; use this review to talk to the team
February 12, 2018
Professional, considerate, knowledgeable, personable I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and hon I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and honest. I feel I can trust them to give me the guidance I need to keep my CRV and RIDGELINE in excellent shape! More
by Horses02
Employees Worked With
All the service guys on duty Friday, 2/2.
February 05, 2018
Great Service We came in for service but checked on buying our leased car while we were there. Had a great experience. Charles was very helpful, answered all our qu We came in for service but checked on buying our leased car while we were there. Had a great experience. Charles was very helpful, answered all our questions and was never pushy. He gave us all the information we needed to make our decision. More
by jdkirk
Employees Worked With
Zack Logan, Charles Hamilton
January 18, 2018
Great job of coordinating by Brandon Brandon Dalby is thorough and eager to be of service. He makes me feel lke a valued customer. He is a big reason why I choose to have my vehicles serv Brandon Dalby is thorough and eager to be of service. He makes me feel lke a valued customer. He is a big reason why I choose to have my vehicles serviced at Tom Wood Honda in Anderson, Indiana. More
by corncutter
Employees Worked With
Brandon Dalby
January 10, 2018
Excellent Fast, friendly and willing to help in any way. I would recommend this dealership to anyone wanting to purchase a new or used Honda. Way to GO!😀 Fast, friendly and willing to help in any way. I would recommend this dealership to anyone wanting to purchase a new or used Honda. Way to GO!😀 More
by Tootie
Employees Worked With
Silver headed gentleman in Service.
December 19, 2017
Very nice people Service was fine, their computer system went down the day I was there, so I had to wait an extra hour to get my vehicle back, but I was busy doing oth Service was fine, their computer system went down the day I was there, so I had to wait an extra hour to get my vehicle back, but I was busy doing other things while waiting so it didn't concern me too much this day. My service cost was discounted as a result, which I appreciated. More
by SDrunner
Employees Worked With
Can't recall service guy's name
November 28, 2017
Service/ Oil Change The service department got my Civic in when I needed and gave me an excellent maintenance update along with a quick oil change. Friendly and helpful The service department got my Civic in when I needed and gave me an excellent maintenance update along with a quick oil change. Friendly and helpful staff. More
by Thumper61
Employees Worked With
Brandon Dalbey/ D Redman
November 13, 2017
Warranty work, they wanted more Warranty work completed, tires rotated and service completed as requested. But then the sales pitch for more services kicked in: $100 for an alignmen Warranty work completed, tires rotated and service completed as requested. But then the sales pitch for more services kicked in: $100 for an alignment, I took the odyssey to an alignment shop and the showed were no adjustments were needed. Cabin filter needed changed, they wanted $48 to change. I picked up one on my way home for $17 and changed in 5 mins. Wish dealerships would have more integrity. More
by Fire
Employees Worked With
Greg three
October 17, 2017
Best Service for Hondas!!! I only take my Honda here. They're clear, they're quick, they give you a list of all the things you should know about your vehicle and a timeline of t I only take my Honda here. They're clear, they're quick, they give you a list of all the things you should know about your vehicle and a timeline of that is most critical and when the things need to be done. My car is always returned to me clean, and they answer all the questions I have with absolute respect. Best. Honda. Place. More
by Sarah Ireland
Employees Worked With
Brandon Dalby
October 10, 2017
Service Able to schedule service appointment in a timely manner. Service rep provided wait time and service was completed within the specified time frame wh Able to schedule service appointment in a timely manner. Service rep provided wait time and service was completed within the specified time frame which was appreciated. More
by Carey Gross
Employees Worked With
Abbie
