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Tom Wood Honda - Service Center

Anderson, IN

4.1
268 Reviews

268 Reviews of Tom Wood Honda - Service Center

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October 12, 2018

Excellent service I’m impressed by the service hours, technician skill and the friendliness of the staff. When I call they always get me in on my first preferred day an More

by Ssunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember names
Oct 15, 2018 -

Tom Wood Honda responded

You’re happy with us! Great. We like to think you’ll tell others. Referrals are absolutely the best form of advertising. So, please do tell them…and come back whenever you need us.

October 10, 2018

Waited 1 hr 15 min for an oil change Oil change at $50 is higher than other places who do it. Long wait for a basic service but I did ask them to check a sound. It was my rack and pinion. More

by Tennisgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The employees are great; it's pricing that's the problem.
Nov 06, 2018 -

Tom Wood Honda responded

Tennisgirl - I would like to apologize for your experience at Tom Wood Honda. It is never our intent for anyone to leave our dealership not completely satisfied. We do offer several different oil changes from $29.99 to $54.99 depending on the oil. (synthetic or blended). Feel free to reach out to me personally, Damien Richardson General Manager - Damien_richardson@tomwood.com

September 28, 2018

Fluid change tire repair etc Great and timely service. Addressed all my concerns and then accepted a coupon from another Honda dealer. Couldn’t get better than this! Thanks Jeremy More

by Dena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodecap
Sep 28, 2018 -

Tom Wood Honda responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

September 25, 2018

Service advisor Brandon is awesome Brandon the service advisor is an awesome person. Always friendly, polite and upbeat. He informs me of anything that I really should do to my car. I t More

by Monkey1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 25, 2018 -

Tom Wood Honda responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

August 09, 2018

Paint warranty work The new service manager, Zach, worked with me to get my car repainted, even though the warranty had expired. The clearcoat on my car looked terrible. More

by Bobby civic 08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Foutz...service mgr
Aug 10, 2018 -

Tom Wood Honda responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

July 23, 2018

Great service! Brandon was super friendly and very helpful! The price was very reasonable, the coffee was great, and I am overall very satisfied with my visit! More

by Dgrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jul 25, 2018 -

Tom Wood Honda responded

You’re happy with us! Great. We like to think you’ll tell others. Referrals are absolutely the best form of advertising. So, please do tell them…and come back whenever you need us.

June 27, 2018

Regular Service Standard service for an oil change and tire rotation. Greg in the service area was efficient and friendly as always. The time to service my vehicle wa More

by speedhump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 27, 2018 -

Tom Wood Honda responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 29, 2018

Oil change/tire rotation Tom Wood services my car with clockwork expertise. My service man explained in detail what they were going to do to my Honda Pilot. He gave me an ac More

by jbrooks154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Me. Harmsen
May 29, 2018 -

Tom Wood Honda responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

May 15, 2018

Always love for Honda. This dealership is a great one. Anyone working there that spoke to me was friendly and always made sure to tell me they were available if I needed hel More

by civic16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Mullikin
May 16, 2018 -

Tom Wood Honda responded

Thank you for your kind words. We’ve spent 50 years building our business, and we’re proud you’re part of it!

April 24, 2018

Great Service!! A++ I had my 2012 Honda Accord in for a vibration issue... My service advisor Jordan Harmeson was AWESOME & Ordered the parts I needed and was able to hav More

by One Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Harmeson
May 07, 2018 -

Tom Wood Honda responded

What an excellent review! Thank you so much. Just a reminder, ours is a full-service Service Department. We’re here for things like oil changes, batteries, and tires, too.

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