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Tom Wood Honda - Service Center

Anderson, IN

4.1
264 Reviews

264 Reviews of Tom Wood Honda - Service Center

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January 14, 2020

All my expectations were exceeded for the service and repairs. I appreciate the welcoming, professional manner with which I was treated, being informed of the options and status of repairs and service th More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jan 14, 2020 -

Tom Wood Honda responded

Thank you so much, Jeremy! We take great care to be certain our Service Department is one of the best. We're glad you appreciate our efforts.

January 13, 2020

Excellent as ususal I have had service completed twice at Tom Wood Honda. They are experts at the service they provide and at making the visit pleasant. Their service is More

by froggert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap
Jan 14, 2020 -

Tom Wood Honda responded

Thank you so much! We take pride in the skill and knowledge of our Service Department. We're glad you appreciate it, too.

December 19, 2019

I love taking my car to this place, they are always friendly and professional. I actually bought it there, and will deal with them when it's time to get a new one. Greg Threet is always courteous and m More

by akford2
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Dec 20, 2019 -

Tom Wood Honda responded

We're so pleased our Service Department lived up to your expectations. And thank you for trusting us with your vehicle! We hope we'll see you again soon.

December 02, 2019

Awful experience! Quickly recieved a call for several repairs that were not needed and clearly vehicle not actually looked over. Awkward call and no prices given when informing me I needed repairs. Lied More

by Awright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian
Dec 03, 2019 -

Tom Wood Honda responded

Hello, thank you for leaving your review. We’re disappointed to learn about your poor experience with our Service Department. We’d like the opportunity to get in touch and make things right. Please reach out to our Service Manager, Jeremy, at 765-203-0100 if we can discuss. Thank you again!

Dec 08, 2019 -

Awright responded

Followed up with Jeremy within 24 hrs, voicemail left with description and contact info. No response recieved, has been 5 days. Great effort to "make it right". You guys seem to really care and go that extra mile after blatantly lying and attempting to sell services that weren't required. At least someone in your social media department tried.

November 22, 2019

Needed service for my Pilot and received very prompt appointment time. Greg is very friendly and courageous in helping me with what service I needed. He informed me about recommending scheduled service More

by evans9980
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Nov 25, 2019 -

Tom Wood Honda responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts!

November 22, 2019

I had my Honda Accord hybrid in for an oil change and tire rotation. The service department was right on schedule. The work was completed as promised. Brandon my service advisor was professional and thor More

by adf
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Nov 25, 2019 -

Tom Wood Honda responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, don't hesitate to reach out. Thanks again!

November 07, 2019

Fast and courteous service as always. Tom Wood Honda has done great work on my Civic and CRV, from oil changes to major service needs. More

by Danny K
Recommend Dealer
Yes
Employees Worked With
Alexis
Nov 08, 2019 -

Tom Wood Honda responded

You’re pleased with your auto service. That’s great! Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words, Danny!

October 31, 2019

Expensive. Was not given an explanation of the cost before or after completion ended up paying over $900. Did provide a loaner vehicle. My car had bird crap on it when I picked it up so it apparently w More

by Miller
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Nov 01, 2019 -

Tom Wood Honda responded

Hello, thank you for taking the time to leave a review. We appreciate your feedback, and apologize for the disappointing auto service experience you had with us. We’d like an opportunity to do better and discuss with you. Please contact our Service Manager, Jeremy, at 765-203-0100 if you’d like to discuss. Thanks again!

October 22, 2019

Oil change and rotated tires Very fast service.Good experience with service department..Friendly staff.would recommend this place for any car repair and maintenance..Would use thi More

by Klynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodecap
Oct 23, 2019 -

Tom Wood Honda responded

Thanks for the review! We work hard to make sure our Service Department is the best, and we're glad we could live up to your expectations! Feel free to stop by anytime. Thanks again!

October 19, 2019

Great Service Dept. Greg Threat is amazing he treats me like royality...explains everything but is not pushy he also help with cupons...I wish all were as helpful and kn More

by Renindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Oct 21, 2019 -

Tom Wood Honda responded

Thank you for the kind words! We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding. Thanks again!

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