Tom Wood Honda - Service Center

My son took my 2023 Honda Civic Sport in for scheduled oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. Whe oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. When my son paid it was in fact $89. The link also stated my car needed a valve cover replaced on the head gasket that was leaking. Cost on that per the link that I was sent was >$300. I did not get that repair done that day. Today, my son took my car to a different dealership & was told that that particular repair was covered under warranty. I then called Tom Wood Honda service department & spoke with service mgr, Jason Broaddus, & told him the whole situation. I was told the difference in the price on the oil change was a "glitch" in the system. He then looked up my car & said that the replacement valve cover was covered under my "lifetime powertrain warranty", not my factory warranty. Ok. A warranty is a warranty. Jason then stated he could get my car in to get it fixed under warranty. No thank you. Your rude service advisor, John, was too lazy to even look if there was a warranty on my car. Don't really trust the work would be done properly at this point. I honestly feel like Tom Wood Honda service department was trying to get paid twice, once from me & once from Honda. Shady. I have purchased 3 used cars & 2 new cars from this dealership since 2018 in my name, 3 for myself & 2 for my son. Over those years, I have watched the service dept decline tremendously since Jeremy Rodecap left & no one in the building seems to care, least of all the GM Damien. In 2022 my son took his previous Honda Civic in for scheduled oil change. Paperwork claimed all fluids were checked & given green light. Within a month, the transmission fluid was bone dry. When I called service, nobody there at the time seemed to know how to even check that on that model & year of the car. Literally had to google it. My cars won't be getting serviced here anymore nor will I be purchasing any more vehicles from this dealership. More

Service was exceptional. All requested work was done well and in the estimated time frame. All requested work was done well and in the estimated time frame. More

Excellent Service -After months of waiting for the part - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... More

Dealer after several months wait for parts from Honda, were able to replace a sensor that was on recall. Daniel was very polite and courteous. Service completed in a timely manner. were able to replace a sensor that was on recall. Daniel was very polite and courteous. Service completed in a timely manner. More

Excellent communication and attention to needed service work that should have been attended to by another dealership. This service center was thorough and addressed all concerns. They went above and beyon work that should have been attended to by another dealership. This service center was thorough and addressed all concerns. They went above and beyond to make sure all necessary services were preformed. I appreciate their attention to detail. More

Great service. Lisa is awesome and nice every time I come in. I originally was coming in for an oil change and rotation then I got a recall on my car I was worried Lisa is awesome and nice every time I come in. I originally was coming in for an oil change and rotation then I got a recall on my car I was worried when I could get back in there but she took care of that also. She deserves a raise! More

It took over an hour from the first info from the service manager to me checking out . I had an oil change and tire rotation. They recommended 9 services which totaled almost 2900 dollars which were all decl manager to me checking out . I had an oil change and tire rotation. They recommended 9 services which totaled almost 2900 dollars which were all declined by me. More

Easy to work with, understood my concerns, work was done as requested and within time. Price was what was quoted. Daniel did a great job. as requested and within time. Price was what was quoted. Daniel did a great job. More

Well pleased with service. Dealing with friendly people that were pleasant. Polite to deal with. Dealing with friendly people that were pleasant. Polite to deal with. More

4th car purchased. Always get the best affordable deal without compromise. Every time I’ve driven away, I always felt that this is how purchasing a vehicle should feel. Always get the best affordable deal without compromise. Every time I’ve driven away, I always felt that this is how purchasing a vehicle should feel. More