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Tom Wood Honda
Anderson, IN
1,013 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,013 reviews
September 23, 2010
Have purchased 2 vehicles in the past from them and have never had the issues that we did this time. sales rep. was unprofessional an example referred to the crosstour as a cross-turd and stated he did not never had the issues that we did this time. sales rep. was unprofessional an example referred to the crosstour as a cross-turd and stated he did not like them. made promises that he could not keep. was more into making a sale then taking his time and dotting the I's and crossing the T's. for example we had been there for a while (over 3 hours). left because we could not come to a agreement on the sale of ours (which was a honda) and told them we did not want to make another trip back in and mike suggested that my spouse sign blank forms that way I could just come in and sign the forms and pick it up if we changed our minds (how stupid did he think we were). we called back and told them a different price we could work with and was called back and told they were working on it and that I needed to give them the ok right then over the phone and come back in and sign the paper work. we agreed and headed back (they are a 20- 30 min. drive). was called when we were about 10 min away and told they could not do it. On monday was called by Mike and told that he had found the perfect car and could work with it and it was in the price we wanted and they could give us more on ours toward this one. was quoted 25,600.00 which was to include everything but taxes. we made apt. for 6:30 that night to go back. called an 5:30 to make sure they had it left a vm. at 6:10pm Mike called and said they had it and was working on cleaning now. when we arrived he came out and was anxcious to show it, we looked and when my spouse said he wanted to see the paper work we went inside and had to ask again to see the paper work,was handed the papers and yep almost a $4000.00 difference. Mike could not explain why what he told us was not reflected in the paper work and he said he did not understand where they came up with their figures we asked to speak to the one who did the paper work and was told there was a family emergency and he had to leave early. spoke with the sales manager of new and he started to explain the figures when we told him what we were told, he stated the sales rep was new and misunderstood what he had told him to tell us. at that point my spouse got up and walked out. As said previously we had purchased 2 honda's from them and have never had the incompetence, total lack of organiztion, lack of caring about customers as we did this time. I called and spoke with Tara who is the assistant to the co-owner Bill Richardson and expressed the above. Recieved a call back the next day offering to decrease the car $200.00 told Patrick no thank you and by the way the exact same vehicle color and all minus the 5400 miles was $1000.00 cheaper at Ed Martin Honda in Indy. He just hung up the phone. I would have to be very despirate to visit them again. Went down the road and was offered the amount we were trying to get from honda at Ed Martin Toyota and leased a Rav4, but they also said if I wanted a CRV they would get one and have it delivered there and I could do all of the paper work there. They would get from their dealership in indy. Delt with Fred and Derrick there and they went up and above to make sure we got what we wanted no matter which vehicle we went with. Tom Wood could use some education on customer service from Ed Martin. More
by DarlaFox
Employees Worked With
Mike Siaba/ PatrickHoffman
September 08, 2010
friendly, next day service from when I first called, answered my questions without rushing me, complimentary carwash, I really liked the print-out that showed the vehicle inspection checklist. It will answered my questions without rushing me, complimentary carwash, I really liked the print-out that showed the vehicle inspection checklist. It will help me keep tabs on service that needs to be done in the future. More
by cskiles
Employees Worked With
Clarence McGirr
August 05, 2010
This was the first time I had to take the car in for it's oil change. The Service department greeted me by name as they open my car door, went over what would be done to the car and then had shuttle service oil change. The Service department greeted me by name as they open my car door, went over what would be done to the car and then had shuttle service available to take me back to work and came back at the time specified to take me back to pick up the car. It was ready when I returned. More
by hawk1234
Employees Worked With
Clarence
August 02, 2010
i have always been impressed with this tom wood honda. i have been a patron for over 18 years and have purchased several cars (5) from them, they always have been attentive to my needs and backed it up with have been a patron for over 18 years and have purchased several cars (5) from them, they always have been attentive to my needs and backed it up with great service! i would highly recommend tom wood honda anyone. More
by bmr
Employees Worked With
brian shores and bill richardson
July 03, 2010
I have been very satisfied with the service I receive at Tom Wood Honda. The employees there are friendly and helpful. I have not experienced anything there that would lead me to believe they are anything Tom Wood Honda. The employees there are friendly and helpful. I have not experienced anything there that would lead me to believe they are anything but fair and honest. I can't say that for other Honda dealerships that are closer to me than they are. More
by Archangel878
Employees Worked With
Brian Shores
June 21, 2010
The experience I received at the services department was very helpful and user friendly. The car was cleaned and looked sharp! The service professional was also helpful in discussing the paperwork and what very helpful and user friendly. The car was cleaned and looked sharp! The service professional was also helpful in discussing the paperwork and what services had been completed to my car. He took the time to make sure I understood the condition of my vehicle. More
by stepstewart77
Employees Worked With
Clarence McGirr III
June 17, 2010
THIS DEALERSHIP HAS CONSISTANTLY BE HEADS ABOVE MOST DEALERSHIPS. THE TECH'S ARE KNOWLEDGEABLE, THE SERVICE ADVISORS (BRIAN & CLARENCE) ARE EAZY GOING*ATTENTIVE TO THE CUSTOMERS NEEDS/DESIRES*HONEST IN DEALERSHIPS. THE TECH'S ARE KNOWLEDGEABLE, THE SERVICE ADVISORS (BRIAN & CLARENCE) ARE EAZY GOING*ATTENTIVE TO THE CUSTOMERS NEEDS/DESIRES*HONEST IN THEIR APPROACH. TRUELY A SMALL TOWN ENVIORMENT COMBINE WITH EXCELLENT & CURRENT TECHNICAL KNOWLEDGE & SKILL BY EVERYONE IN THE SERVICE DEPT. GREAT JOB, JAMES T. ISBELL & BARB PERTO More
by junglejym
Employees Worked With
Clarence McGirr - service advisor
May 29, 2010
I appreciated very much the explanation from Clarence of what work was being recommended and why and what the costs would be. He answered all my questions and I was able to make a decission on what work ne what work was being recommended and why and what the costs would be. He answered all my questions and I was able to make a decission on what work needed to be done then and what work would be ok to wait for another time. I then spent some time with Ted looking at some new models and he too answered my uestions and we discussed various advantages among the models on their lot. More
by markcherry
Employees Worked With
Clarenc and Ted
May 28, 2010
My wife and I have purchased three new cars from this dealship over the past several years. We have always found the sales and service personnel to be very friendly and helpful. Our vehicle service nee dealship over the past several years. We have always found the sales and service personnel to be very friendly and helpful. Our vehicle service needs have always been fulfilled at Tom Wood Honda, and we plan to continue to purchase vehicles from this dealership. More
by bzyt7l
Employees Worked With
Brian ?Shore
May 27, 2010
The wait for my oil change was short. I enjoyed using the computer while I waited. My experience was very time saving and allowed me to be multi-tasking. The salesman also pointed out future work that the computer while I waited. My experience was very time saving and allowed me to be multi-tasking. The salesman also pointed out future work that needed to be done on my vehicle. I was thouroughly satisfied. More
by cleveland
Employees Worked With
Clarence McGirr III
