Tom Wood Honda

We have come to expect good quality, service, and exceptional courtesy and friendliness from the service department at Tom Wood Honda - that is because we have always gotten it! Brian, the head of t exceptional courtesy and friendliness from the service department at Tom Wood Honda - that is because we have always gotten it! Brian, the head of the service department, has always been straightforward with me; I do not feel like he is being patronizing or less than honest just because I don't know much about cars. He has always treated me with respect and courtesy, and that means a lot to me. If anything about the work is not quite right, they make it right without charging more money, but it is rare to have to take the car back for any reason after it has been serviced or repaired. More

I am always pleased with the service and the description of what is to be done and what has been done. The waiting area is clean and pleasant. I live about an hour away from this dealership, but I have al of what is to be done and what has been done. The waiting area is clean and pleasant. I live about an hour away from this dealership, but I have always been able to trust them. They are always very friendly. They also provide free coffee and internet service. More

In the past I have not had good things to say about the service department at Honda. I have been in for oil changes, that I had an appointment for, and sat waiting for well over an hour. I consider that ri service department at Honda. I have been in for oil changes, that I had an appointment for, and sat waiting for well over an hour. I consider that ridiculous, when I can walk into an oil change place and get in and out in 15 minutes without an appointment. This appointment, however, was the first time I have had the pleasure of dealing with Clarence. He was extremely polite and informative. Not only was his customer service outstanding, but I had actual service done on my car, not just an oil change, and I was out in less than an hour. Very positive experience! More

Good experience...Explained what needed to be done and delivered flawlessly! Everyone was courteous and work was completed quickly. This is our first Honda, and it wont be our last. Great car, very reliab delivered flawlessly! Everyone was courteous and work was completed quickly. This is our first Honda, and it wont be our last. Great car, very reliable, and service department is small but very good. Thank you! More

Clarence was extremely helpful in explaining the work that needed to be done and kept me informed on the findings and additional problems. He even talked with the Honda dealership in Florida and discuss that needed to be done and kept me informed on the findings and additional problems. He even talked with the Honda dealership in Florida and discussed the recent work they had performed. He was very professional and courteous. Betty Stoner More

Clarence is personable and courteous. He shows concern and care for the customer and explains the service that the vehicle needs thoroughly. He is careful to be sure that he explains things so the underst and care for the customer and explains the service that the vehicle needs thoroughly. He is careful to be sure that he explains things so the understanding and satisfaction of the vehicle owners. He is great guy to be representing the dealer! More

I live in Muncie and drive to Anderson to get my CR-V serviced even though there is a Honda dealership in Muncie. I have always received great service at this dealership. In the past, I have worked with serviced even though there is a Honda dealership in Muncie. I have always received great service at this dealership. In the past, I have worked with Tammy and was always pleased. Now that I have met Clarance, this has not changed. I am extremely pleased with the customer service. Clarence provided an estimate on the costs before the work began. He gave me an estimate on when the work would be finished. Both estimates were accurate and I did not have any surprises. More

I always feel they taking good care of my care and are never pushy that I do more than I am prepared to do. They check over everything on my car and then at the end go over it with me. This time they le never pushy that I do more than I am prepared to do. They check over everything on my car and then at the end go over it with me. This time they let me know that soon I will be needing new brakes. More

Great dealership with a personal touch. I have used them for years, without any complaints. their scheduling is convenient and they offer services for a competitive price. Brian shore, the service manager for years, without any complaints. their scheduling is convenient and they offer services for a competitive price. Brian shore, the service manager, remembers me as a returning customer and I feel they are honest and do not recommend unnecessary repairs. More

Invoice # HOCS90439, 4/2/11. Service advisor very friendly. Explained all after service completion. Prior to purchasing 04 Honda CRV at Tom Wood Honda I used your service to maintain older Honda Ci friendly. Explained all after service completion. Prior to purchasing 04 Honda CRV at Tom Wood Honda I used your service to maintain older Honda Civic. Always a great job! Will continue using your service department. Thanks More