Tom Wood Honda

Exceptional Service We went to Tom Wood Honda for assistance when my husband's Accord was hit by another driver. We were given advice on how to pursue compensation from We went to Tom Wood Honda for assistance when my husband's Accord was hit by another driver. We were given advice on how to pursue compensation from the other driver's insurance company. When the car was declared to be a total loss, Joe Price helped us get the most for our settlement money. Gary Wiley walked us through the paperwork for financing the balance. We have been customers of Tom Wood Honda for several years and always appreciate the friendliness and efficiency of both the sales and service departments. More

Nice, Friendly, Helpful I have been shopping around looking a new SUV. Caitlin was very helpful. She took times to answer my questions and even directed me to a helpful compa I have been shopping around looking a new SUV. Caitlin was very helpful. She took times to answer my questions and even directed me to a helpful comparative tool on honda.com More

Satisfied customer Im a customer that is satisfied. Great job by the sales Rep. Thank you!! See ya next time I need a vehicle. Caitlin is great, Im a customer that is satisfied. Great job by the sales Rep. Thank you!! See ya next time I need a vehicle. Caitlin is great, More

Great customer service The sales and finance team were very helpful. I would highly recommend tom wood honda. Very satisfied with my visit and I will look forward to being a The sales and finance team were very helpful. I would highly recommend tom wood honda. Very satisfied with my visit and I will look forward to being a future customer . More

Worth the visit We've been going to Tom Wood Honda for the past fifteen years. During that time we have had numerous good experiences, from the owner (Bill), to sales We've been going to Tom Wood Honda for the past fifteen years. During that time we have had numerous good experiences, from the owner (Bill), to sales (Joe), to service staff (Brian). We have purchased two cars there and had regular service visits. They go the extra mile to help. We highly recommend Tom Wood Honda. More

Awesome service! My wife and I went to Tom Wood Honda to research buying a used car...! That being said, within a very, very short amount of time we were convinced to My wife and I went to Tom Wood Honda to research buying a used car...! That being said, within a very, very short amount of time we were convinced to lease a "brand new" Honda Civic. We were pleasantly convinced I might add! Thanks Zach for your knowledge and patience! I have been, and will continue to brag about our experience at Tom Wood Honda and with of their associates. N. Lacy PS....we heard about Tom Wood Honda Anderson IN via Radio broadcast, as that is not an option below. More

Great Salesman I went into Tom Wood never owning a Honda before, but Zach made me feel right at home. He answered every question I ask and if I didn't know then he I went into Tom Wood never owning a Honda before, but Zach made me feel right at home. He answered every question I ask and if I didn't know then he found out. All my concerns were taken care of right away. I am looking forward to many years in my Honda Odyssey and dealing with Tom Wood Honda. More

I will always buy my new cars at tom woods .they are so nice.we love are new car. The sale man tim is the best that is why i will go back to tom woods he made me the best deal in ind. nice.we love are new car. The sale man tim is the best that is why i will go back to tom woods he made me the best deal in ind. More

We found our experience with Tom Wood Honda to be pleasant, as usual. This is our fourth purchase from Tom Wood, and we will return to this dealership for yet another Honda at the end our of lease. I pleasant, as usual. This is our fourth purchase from Tom Wood, and we will return to this dealership for yet another Honda at the end our of lease. I would highly recommend this dealership as the staff there really care about the customer! More

I bought a used Accord for my college-age daughter from a reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My backgrou reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My background in electrical engineering and my prior experience with SRS systems made me pretty sure that the two things were related. Sure enough, I was able to extract the "trouble code" from the SRS computer and it indicated a driver'a side seat belt buckle failure. What this really means is that the little micro-switch inside the buckle assembly was stuck. This is apparently a common issue. I took the buckle assembly off of the seat and took it apart. Sure enough, it looked like someone had spilled a soft drink on it, and the little switch plunger was stuck in the "latched" position. I cleaned it up and plugged it in...voila! The fasten seat belt light came on and worked properly when the buckle was actuated! Unfortunately, the SRS light also stayed on. After some internet research, I found that some SRS lights can be reset by a user procedure, and some must be taken to a dealer. Of course, mine is the latter. I called Tom Wood Honda to see how much they charge to simply reset my SRS light. I told the service person (Brian) the above story. He said they would do it for free, if that's all that it needed. I made the appointment for 8:00 am on 12/20/2013. When I arrived, I pulled the car into the service bay, got out, and told the service tech that I had an 8:00 am appointment to have my SRS light reset. Brian said "Ok". He didn't say another word for the next 5 minutes or so as he took down the VIN number and mileage, and generated the appropriate paperwork (it was rather awkward silence). Finally, he said it would be a few minutes. I had to ask where the customer lounge was. I wasn't offered coffee or anything. About 15 minutes later, Brian entered the lounge and presented me with an estimate for $182 to replace the buckle assembly, because the SRS computer was still throwing the "driver'a side seat belt buckle failure" code. I told him that I'd fixed the buckle and that I knew it was working, because the seat belt light on the dash was working. He shrugged and said, "that's the error code, so it must still be bad". I asked him how much the part cost, and told him I'd replace it myself. Their price for the buckle was $87. I told him that I'd find one at a salvage yard. He then presented me with a BILL for $48 to cover the "diag". I was furious. I gave him authorization to reset the light...he said they would so that for free. Why the bill? After I put up a fuss, he discarded the bill, and I left (in a rather sour mood). Here's the kicker. As I pulled out of their lot, I looked down at the dash AND THE SRS LIGHT WAS OFF! They had reset the SRS light, cleared the trouble code, AND THEN tried to lure me into an unnecessary $182 repair! Beware of these people. They are liars and snakes. More