Tom Wood Honda

Great I went here to get my first car, and I got to meet Rob, He made the experience of buying my first car amazing, made me laugh alot, he was very outgoin I went here to get my first car, and I got to meet Rob, He made the experience of buying my first car amazing, made me laugh alot, he was very outgoing and down to earth, great guy! The new building looks amazing. Thank you guys so much! More

Excellent car buying experience Our experience was casual, professional and fair. All of the staff at Tom Wood Honda go above and beyond to satisfy their customers. Thank you again. Our experience was casual, professional and fair. All of the staff at Tom Wood Honda go above and beyond to satisfy their customers. Thank you again. We love our new Pilot! More

Tom Wood Honday I was able to have all negotiations with Sam by phone and email so all I had to do was sign for the car when I arrived. It made the purchase very effi I was able to have all negotiations with Sam by phone and email so all I had to do was sign for the car when I arrived. It made the purchase very efficient for me More

Great experience We received lots of very good information about the civic's features. The sale was very low pressure. Much to our satisfaction. Friendly sales reps. U We received lots of very good information about the civic's features. The sale was very low pressure. Much to our satisfaction. Friendly sales reps. User friendly test drives. More

The best car buying experience I've ever had, bar none. I don't often write reviews. But the service here richly deserves a review, so here we go: We were looking to buy a cheap but reliable used minivan I don't often write reviews. But the service here richly deserves a review, so here we go: We were looking to buy a cheap but reliable used minivan as a second vehicle back at the end of June and thought we'd found a hidden gem at a little small dealer - seemed to run great, fantastic price. Fools rush in, as they say - We bought it, paid cash, and the van broke down within 30 days of purchase. No problem, we got it a tune up and it seemed fine again, but then it broke down on us again the next day, turned out the computer was bad. Fast forward a few months and we decided to go ahead and sell the lemon of a van we had bought for whatever we could get out of it (lost 1800 on the deal once you figure in the repairs we put into it) and go looking again. Like most people we started researching online and found a variety of vehicles in our price range. Ended up deciding to come out to Anderson and check out some vehicles here at Tom Wood Honda. Zach Watters was our salesman, and he was possibly the best salesman I've ever dealt with at any dealer anywhere in the country. For that matter, this is the best treatment we've ever gotten from any dealership I've ever even looked at a car at, anywhere in the country. We were initially interested in an inexpensive low-end 2006 Dodge Caravan, but after driving it decided we wanted to look up a little higher in features, but we didn't want to spend a fortune on a vehicle we intend to drive only when necessary (our main car gets 40 mpg, so the van is for driving at-need). Looked at an '06 Odyssey, which was really nice but a little out of the price range we'd set for ourselves. We left as it was getting late, but came back and looked at a somewhat nicer '06 Caravan (I know, who buys a Dodge from a Honda dealer? Apparently us). Anyway, we had explained what happened with our previous vehicle purchase and asked them to allow us to take it to our mechanic before finalizing the sale, and they very graciously agreed, even allowing us to write into our contract the right to return the vehicle for a full refund if our mechanic found any major problems. Before they would allow us to take the vehicle home, they ran it through their service where they replaced the front brakes and the radiator, among other things that I don't recall offhand. You read that right - they did major mechanical work on a $5500ish price point vehicle before selling it to us. I think the total repair bill was about $1500. When we came in to pick it up, they brought in the service manager AND the general manager of the dealership to talk to us and let us know we can count on them if anything goes wrong. So we took it to our mechanic to have it inspected and he found a couple of minor maintenance issues that would be expected in an older vehicle, along with a small leak in the oil pan. Called Zach back, and he checked with his people and they told us to bring it in and let them look at it again, and they ended up pulling the oil pan off and re-sealing it for us. Note this is *after* we had bought the van. This would be excellent service if we were buying a brand-new $50,000+ vehicle. In my experience most salesmen/dealerships look at people like us who buy less... pricey... vehicles as not really being worth their time, but I never even got a hint of that impression here. We were treated just as well as if we were buying a Lamborghini. I won't say I'll never go to another dealer again, as that will always be dependent on where I'm living at any given time and what the available inventory is, but I can say that so long as I'm close enough to make the drive reasonable, this will be the first place I look, and I'll be recommending them to others as well. Shout out to Zach Watters (our salesman), Kyle Coleman (Sales Manager), KC Waterbury the GM and CJ Wahl (Service director) for making this the best car buying experience I've ever had, bar none. More

Friendly, helpfull,professional I have purchased a car 5 years ago from them and have all the service done on it here.. I have always been treated good and that is why I came back t I have purchased a car 5 years ago from them and have all the service done on it here.. I have always been treated good and that is why I came back to get my new vehicle. More

Fun, easy, and was great to work with! Looking for a new car is stressful as is, adding 2 smaller children to the mix is that much more stressful. Guys at Honda not only made the car shoppi Looking for a new car is stressful as is, adding 2 smaller children to the mix is that much more stressful. Guys at Honda not only made the car shopping easier but also helped to entertain my kids during the sales process. Thanks, Zachary! More

Nightmare At Honda It all started with a innocent test drive at 7 PM.It went down hill from there.. We told them about items that needed repaired the sales man told me I It all started with a innocent test drive at 7 PM.It went down hill from there.. We told them about items that needed repaired the sales man told me I needed to tell Kevin the "new" finance guy about repairs and we wanted side steps put on because of height issues. They said yes to all repairs and side steps that night... My wife signed papers at 6.49% for 60 months that night and we went home with truck that night well first thing the next day they called back to tell us income to debt ratio was wrong and they had to extend payments 6 more months. So my wife calls lender and explains what happened and the lender said we offered you 3.9% not 6.49% ...huh...so my wife calls Kevin back and asks what's up with that and he lies to her and says ohh that's a different lender....huh...so she goes back to sign papers for 3.9% for 60 months and they rush her through and doesn't get repairs and sidesteps in writing. So I go back Monday to get repairs done and no one there knows nothing about it after I sat there for awhile salesmen show up around 9am then the sales manager acts like he knows nothing about it. But he agrees to fix half of it until salesman comes back from vacation I say OK well on Friday I go to that truck and mysteriously they said we will fix it all... Well I found out later my wife gave them a bad customer service survey. Also the service department guy plays the avoidance game by saying over and over " I'm not sure sir" and "I don't know anything about that sir" that is super frustrating More

New used car purchase Excellent work and great dealership. Very professional and great service they were very helpful and quick in getting financing and making me aware of Excellent work and great dealership. Very professional and great service they were very helpful and quick in getting financing and making me aware of options More

Great service Had a great experience with Randy! Told him I wanted to be quick and what I wanted to pay and they took me seriously. Would recommend them! Had a great experience with Randy! Told him I wanted to be quick and what I wanted to pay and they took me seriously. Would recommend them! More