Tom Wood Honda

I had my vehicle serviced at Anderson Honda yesterday March 14, 2024. When I arrived, there were 2 men at the service desk. They were in a conversation and I waited for them to finish. They didn't. They March 14, 2024. When I arrived, there were 2 men at the service desk. They were in a conversation and I waited for them to finish. They didn't. They didn't even acknowledge me. After realizing that they were not going to greet me, I went to the other service desk that had no people there. Eventually a lady helped me. When I told her I wanted to make sure that they used synthetic oil. She knowingly said, "All our vehicles have synthetic oil." Okay. My Honda truck I bought new and it came with motor oil. I changed to synthetic. It showed me she didn't know much about the Honda vehicles. When I told her I had something on the driver's side rear door, that I wanted removed and I had purchased the clear coat (I don't know the name Honda uses) and that Honda said that they could get anything off. She looked at me and said she didn't think so. Once again, she didn't know much about the Honda's she was employed to deal with. As for the area to wait, it was no different than the place you go to buy tires. Not what I expected from Honda. Toyota's lounge for those who wait is wonderful. Toyota offers several drink selections and also have small snacks. Honda can charge high prices for their vehicles, yet treat their customers poorly. I don't think I will buy another Honda because I don't want to have to go through the experience like I had yesterday. I will likely buy Toyota, for the experience waiting- there is no comparison. Honda get a D. Toyota gets an A. What really put salt in the wound was when Honda texted me a link to give my review. The link goes to nowhere. A bad link sent to me, your customer. It just looks like you guys don't know what you're doing. More

The TPMS warning activated on my Honda Civic. The first trip to the dealership did not solve this issue. The second trip to the dealership did not solve the issue. The TPMS warning continues to a The first trip to the dealership did not solve this issue. The second trip to the dealership did not solve the issue. The TPMS warning continues to activate. More

This dealership is very easy to work with and very helpful for first time buyers highly recommend. helpful for first time buyers highly recommend. More

John and the sales team at Tom Wood Honda went above and beyond in helping me find a car that not only met all of my expectations, but they managed to do so and come in under my budget. The finance team was beyond in helping me find a car that not only met all of my expectations, but they managed to do so and come in under my budget. The finance team was very transparent about any and all fees, and you cannot top their lifetime power train warranty. I will gladly reach out to John Sears and Tom Wood Honda fory next car. More

Corey Pritt made purchasing a Honda extremely easy and stressfree. Hes explained my options and how the entire process would unfold. stressfree. Hes explained my options and how the entire process would unfold. More

Jermaine “Jay” Sutton Is the best salesman in Indiana! He worked hard to get me the best deal possible and provided outstanding service all along the way. He wasn’t pushy or forceful. If you need a new Ho He worked hard to get me the best deal possible and provided outstanding service all along the way. He wasn’t pushy or forceful. If you need a new Honda, go to Jay! If you aren’t a Costco member, you should consider it. I was able to save thousands! More

He was very knowledgeable and got me exactly what I asked for!!! The process was quick and easy. for!!! The process was quick and easy. More

Mr Sears made the process delightful. He is very thoughtful . No hidden fees . I had bad experiences with Mercedes in the past with hidden fees at signing . Highly recommend him if you ar He is very thoughtful . No hidden fees . I had bad experiences with Mercedes in the past with hidden fees at signing . Highly recommend him if you are looking for a Honda . More

Had the car pulled in, cleaned and an oil change done before we even got there! Was very pleasant to work with. Everyone was very friendly! Thank you before we even got there! Was very pleasant to work with. Everyone was very friendly! Thank you More

Very friendly and helpful. Process was easy. I would work with Alec again and feel comfortable. Process was easy. I would work with Alec again and feel comfortable. More