Tom Wood Honda

Friendly staff but didn't get the service I requested I made an appt for an oil change and tire rotation. The staff was very friendly and helpful however when I got home and looked over the paperwork I I made an appt for an oil change and tire rotation. The staff was very friendly and helpful however when I got home and looked over the paperwork I was given the tire rotation wasn't done. I called the office and scheduled another appointment to get that done. He apologized and was polite. I thought the customer service was great but am a little aggravated I have to make another appt to finish the service that should have been done the first time. More

Service Went in for scheduled oil change. Advised of an issue with LF tire losing air. Oil change went well, TPMS had to be removed, resealed and reinstalled. Went in for scheduled oil change. Advised of an issue with LF tire losing air. Oil change went well, TPMS had to be removed, resealed and reinstalled. $25 charge. Great service overall. More

New vehicle purchase I traded my 2005 CRV for a 2017 CRV. The 2005 model was extremely reliable for me, and for that reason I looked into for 2017. The car is beautif I traded my 2005 CRV for a 2017 CRV. The 2005 model was extremely reliable for me, and for that reason I looked into for 2017. The car is beautiful. Mark was friendly, answered all my questions and was quick to return phone calls. He seemed extremely knowledgeable about the features of the car and was conscientious in demonstrating them for me. All in all a positive experience. More

New H-RV Have a 2009 Honda C-RV purchased from Tom Wood Honda. I have had a very good experience so I returned to purchase a new Honda H-RV. They are friendl Have a 2009 Honda C-RV purchased from Tom Wood Honda. I have had a very good experience so I returned to purchase a new Honda H-RV. They are friendly, helpful and not pushy. They also have a very good service department. More

Caitlin ABSOLUTELY has my business! Caitlin was very kind, attentive to our needs and patient... and I'm not the easiest guy to work with. She communicated with us on the whole process. Caitlin was very kind, attentive to our needs and patient... and I'm not the easiest guy to work with. She communicated with us on the whole process. My wife and I felt comfortable calling, texting or emailing Caitlin whenever we had another question or request regarding the choice and purchase of our Accord. Several times I changed directions, considered another scenario and/or had her figure on something else. Caitlin was always obliging. We also felt she was eager and willing to help us understand something we were unclear with. Sometimes you feel pressured or rushed in buying/leasing a new vehicle, Caitlin never caused these negative feelings. We HIGHLY recommend Caitlin at Tom Wood Honda. Brad & Joan Brizendine More

Used Car purchase Mark was patient while we were looking at options. He had a great attitude and was very helpful in getting a good deal for us. He made sure we were co Mark was patient while we were looking at options. He had a great attitude and was very helpful in getting a good deal for us. He made sure we were comfortable while waiting for paperwork to be completed. The finance person was also very personable and explained things well. The car was cleaned and had a tank full of gas before we left. And we love the 2 year deal for oil changes, tire rotations, and car washes! Thank you all making this a good experience! More

not sure I would at this point In the past I have been very happy with TWH. This visit was for an oil change and need the battery checked - assuming I would need a new one. While In the past I have been very happy with TWH. This visit was for an oil change and need the battery checked - assuming I would need a new one. While my car was at TWH the front L axle broke, then a bolt broke... .. when I picked up my car, there was a piece on the inside door that was "popped out", grease on my floor mat. Also, the tires were to be aligned... car still shakes at 55mph. I realize some things can't be helped...but was very disappointed this time.... seem I should have had a discount on something. More

Customer-oriented dealership. Very pleasant & helpful. Their facility is very new and easy to find, Just off I-69 in Anderson, IN. Their people are all pleasant and ready to help. This was a most comfortab Their facility is very new and easy to find, Just off I-69 in Anderson, IN. Their people are all pleasant and ready to help. This was a most comfortable car purchase. More

Great experience. Service was great. Purchase was made easy. Price given was very competitive. Love my new car. Last purchase was in 2004. Had what I wanted at right pr Service was great. Purchase was made easy. Price given was very competitive. Love my new car. Last purchase was in 2004. Had what I wanted at right price. More

Great helping with helping needs. I left with a new car! Mark was amazing and helped me get into a new car. He was the best salesperson I have worked with He helped with no hesitation and was very attentive Mark was amazing and helped me get into a new car. He was the best salesperson I have worked with He helped with no hesitation and was very attentive. 10/10 would highly recommend! I will be buying again. More