Tom Wood Honda

Quick and helpful Jordan did such a good job communicating back and forth so by the time we showed up everything was ready to go. Super friendly while we were there an Jordan did such a good job communicating back and forth so by the time we showed up everything was ready to go. Super friendly while we were there and really helped us out. (Even stayed past closing time to make sure we got what we wanted) More

They turned awful into a pleasant experience. My experience was one of a kind. At least I hope it was. I went in after work on Tuesday 6/26/2018 and spoke with Cameron Miles (a new guy) and Cor My experience was one of a kind. At least I hope it was. I went in after work on Tuesday 6/26/2018 and spoke with Cameron Miles (a new guy) and Corey about purchasing a vehicle. I did end up purchasing a 2016 Toyota Corolla with only 10,000 miles on it. That evening, the car was FANTASTIC. I had only driven it home from the dealership (about 15 minutes) and back to pick up the original car I had driven. (around 45 minutes total). The next morning, while on my way to work (less than 12 hours later) the car jerked really bad from a stop to accelleration and then the check engine light had come on. Once I got to work I called the dealership and made an appointment for the next day to get the car looked at. Fast forward to 7am, Thursday the 28th. I'm at the dealership and the front passenger bumper has a corner loose. I had noticed this the night before and figured it was just a clip (spoiler alert: I was wrong). I told them I was in there for the check engine light and asked if they could put a clip on the bumber because it was annoying me. They said that they didn't see an issue with it but that it would have to be taken elsewhere. They took the car back and checked the code for the check engine light and found out that it was the torque converter (??, please ignore my spelling) and that the factory warranty would cover the repair so I had to take it to the Toyota dealership in Noblesville. They made me an appointment for 8am same day at the Ed Martin Dealership. I arrive to my appointment at Ed Martin and tell them what is going on. They were immediately concerned about the bumber and said that the car had been wrecked. I knew I hadn't wrecked the car and the Carfax was clean so I assume it was the previous owner and that they didn't report a wreck. After they inspected the vehicle they found out that the damage was much more extensive than originally thought. That the car had most definetely been wrecked and that it was not drivable. At this point the headlight was loose, the bumber and grill were cracked and loose, everything that was towards the front of the car had been pushed back including the radiator. (please bare with me as I'm not a mechanic or mechanically inclined and I'm trying my hardest to remember the names of all the parts correctly) and that my hood had been stuck and once opened would not latch at all. The car was unsafe to drive. My thoughts were that I was stuck with this vehicle. Then after talking with my fiance he told me about a 3 day right to refuse law-so that was my plan. I called the loan company and asked how to proceed with cancelling the contract. Ed Martin Toyota had already been in contact with Tom Wood Honda's service department and manager so they were fully aware of the situation. When I arrived back at Tom Wood, I was irate. I was so angry that I was duped by salesmen and angry that I was sold a car that was unsafe to drive. I was greeted by the salesmen outside (hopeful to make a sale, I assume) so I told them why I was there and they knew who I was. I waited a short while and then Jason came out and spoke with me. I believe he was the general manager. He was already aware of the sitation and knew that I was there to cancel the contract. He immediately put me at ease....I went in there ready to argue and claw my way to a solution because I was wronged! His demeanor and approach was exactly what was needed in that time. He didn't make excuses for the vehicle to have made it through inspections. He was apologetic and understood. He compensated me for my day of work missed and made sure that I was able to get another vehicle with the exact same loan that I had in prior. Although-getting into another car was my choice. He did not bring it up and was more than willing to just cancel the contract as he knew that this was not a good situation. All in all, I really thank Ed Martin Toyota for helping me with this and speaking with Tom Wood before my arrival. Ryan was great there. Tom Wood Honda really stood behind their vehicles and their mistake. Mistakes are made all the time, but actions afterward show character. I will definitely recommend this dealership to anyone looking for a new vechicle. More

Very highly satisfying We had a friendly greeting each visit. Our questions were answered and Charles went above and beyond to make sure we felt welcomed and satisfied. We f We had a friendly greeting each visit. Our questions were answered and Charles went above and beyond to make sure we felt welcomed and satisfied. We felt very comfortable with knowing that any questions we have from here in our that we can go back to Charles for the help we need. More

Great service Alex, my salesman, did a great job. The service department staff was helpful, too. Terrific pricing on my new Honda!! I love my new HRV. Alex, my salesman, did a great job. The service department staff was helpful, too. Terrific pricing on my new Honda!! I love my new HRV. More

Regular Service Standard service for an oil change and tire rotation. Greg in the service area was efficient and friendly as always. The time to service my vehicle wa Standard service for an oil change and tire rotation. Greg in the service area was efficient and friendly as always. The time to service my vehicle was quite acceptable. More

Honda CRV Great buying experience with Mr. Hamilton! Would highly recommend him and Tom Wood Honda in Anderson, Indiana, they really care for their customers. Great buying experience with Mr. Hamilton! Would highly recommend him and Tom Wood Honda in Anderson, Indiana, they really care for their customers. We love our new CRV EX-L More

Great Experience We had a great car buying experience from start to finish at Tom Wood Honda. Jordan was very professional, personable, and straight forward throughou We had a great car buying experience from start to finish at Tom Wood Honda. Jordan was very professional, personable, and straight forward throughout the entire process. We will definitely recommend Tom Wood Honda and Jordan to our friends and family. More

great experience Great experience...really easy transaction. wasnt planning on buying. was just out looking but had a great deal so we went ahead and purchased it Great experience...really easy transaction. wasnt planning on buying. was just out looking but had a great deal so we went ahead and purchased it More

Very pleased! We had a wonderful experience & working with Mark made the process so easy! We would certainly encourage others to visit Tom Wood Honda for their need We had a wonderful experience & working with Mark made the process so easy! We would certainly encourage others to visit Tom Wood Honda for their needs as well More

No Hassle, No Pressure Pure professionals. Jordan was an A+ sales person, he was very clear on my expectations and delivered to my complete satisfaction he took the pain and frustration out of Jordan was an A+ sales person, he was very clear on my expectations and delivered to my complete satisfaction he took the pain and frustration out of the car buying process. I cannot emphasize enough the pride and professionalism on display by this young man, I would absolutely without hesitation buy a vehicle from this gentleman again. More