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Tom Wood Honda

Anderson, IN

4.6
1,012 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,012 reviews

November 23, 2020

no response from anyone at the dealership after multiple attempts to reach them so nice to be treated like that, makes a customer feel really appreciated More

by aa1pr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon-Michael Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Logan, Charles Hamilton, Jordan Jessup, Earl Berkebile, David Rees, Austin Coffel, Alec Huffman
Dec 08, 2020 -

Tom Wood Honda responded

I sincerely apologize for the lack of communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Damien Richardson - General Manager - 765-203-0015

November 21, 2020

Austin and Jason made our transaction painless and fun! They were courteous of our requests due to Covid, professional and Austin knows his product! Thanks again for the great service. We love our Civic Ha More

by SonicGrayHatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Coffel
Nov 24, 2020 -

Tom Wood Honda responded

Thank you for shopping at Tom Wood Honda and for sharing your feedback. We are thrilled to hear that Austin and Jason were such a pleasure to work with throughout the purchase of your vehicle. On behalf of all of us here, safe travels in your Honda Civic!

November 20, 2020

I would ONLY recommend because of the customer service Corey Pritt in sales gave after a horrible experience night before. They made it right after the experience but made me feel like i was inconvenienci More

by candymarie7047
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob pucci, Corey Pritt, Jarred Riddle
Nov 20, 2020 -

Tom Wood Honda responded

I'm very sorry that your initial visit with us was so disappointing. While I'm happy that Corey could step in to assist you, I would be glad to take your call to discuss any other ways I can help improve your experience. Please don't hesitate to reach out. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

November 20, 2020

Tom Wood Honda is an exceptional dealership especially if you've done your research and know exactly what you want. I appreciated working with Aaron and all of the sales/finance management as I don't like to More

by runner4449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAMIEN RICHARDSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! It is fantastic to hear that you had such an efficient and successful purchase experience at Tom Wood Honda. We are proud to have earned your business and are wishing you many safe and happy miles in your new vehicle!

November 20, 2020

Your employees are excellent, courteous, and efficient. My car was serviced well. We always get good service and your maintenance is also well done. Thanks More

by Lawrence Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Brandon Dalbey
Nov 20, 2020 -

Tom Wood Honda responded

We're so glad to have you in the Tom Wood Honda family, Lawrence! It's always a pleasure to take care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

November 19, 2020

Very friendly and helpful! Great service. Cody helped me with my phone and was very knowledgeable. I was very happy that my car was washed since you no longer provide the free service. More

by julie.johnson11653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Nov 19, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us, Julie! It is fantastic to hear that Cody delivered such a seamless service experience. We appreciate the positive feedback and hope to work with you again at Tom Wood Honda!

November 11, 2020

The dealer shop great dont always agree w prices tire rotation should be in w okl change not extra.sales people are great oil change a little high. More

by walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Austin Coffel
Nov 11, 2020 -

Tom Wood Honda responded

Walker, thank you for taking the time to leave us this review and feedback. We are grateful for your business here, and we will certainly share this with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

November 10, 2020

Efficient and really nice people ... wish I knew her name; one customer rep helped an older lady find her husband who had walked across the street . He had Alzheimer’s ... so nice More

by Noblesvillemcneely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert ( BKE) Kennedy-Edwards, Molly Kennedy-Edwards, Brandon Dalbey, Jeremy Rodecap, Greg Threet
Nov 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to share! We value our customers, and it is wonderful to hear that you had such a great experience working with us. We appreciate your business and hope to see you again at Tom Wood Honda!

November 08, 2020

Damien helped us find a vehicle. He was helpful and friendly. We are very happy with our purchase. It started out a little rough but he fixed everything More

by jSB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAMIEN RICHARDSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Tom Wood Honda responded

We are so happy to hear that Damien ensured you drove home from Tom Wood Honda as satisfied customers. Thank you for your business and congratulations on your new car!

October 31, 2020

Sales team was easy to work with, very personable and did a great job! It was certainly a pleasant experience working with Lukas! I would definitely purchase here again. More

by Aaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lukas
Nov 02, 2020 -

Tom Wood Honda responded

Aaron - Thank you for sharing such great feedback about your recent purchase! We are happy to hear that Lukas earned your business. Safe driving in your new ride and see you next time at Tom Wood Honda!

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