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Tom Wood Honda

Anderson, IN

4.6
1,006 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,006 reviews

December 10, 2020

Misleading service .. called to get an initial quote On car detailing. I was told this would be $99 which seemed to good to be true.. I went ahead and scheduled service and ended up paying double tha More

by Ramon
Recommend Dealer
No
Employees Worked With
Prefer not to disclose
Dec 28, 2020 -

Tom Wood Honda responded

Ramon - I can assure you that this miscommunication was unintentional but I certainly understand your frustration. This will be a training opportunity for us to ensure that a situation like this one doesn't happen in the future. I sincerely apologize for any inconvenience we caused, and if there is anything that I can do to assist you, please give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

December 10, 2020

Brandon and Colin are the best! I appreciate all the work Brandon put in in finding me a radio code that worked. It has been a pleasure to work with Brandon and his service team! More

by KZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin, Brandon Dalbey
Dec 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Brandon and Colin delivered such a seamless service experience. Safe travels, and we hope to see you back at Tom Wood Honda!

December 09, 2020

It was my first time buying a car from a dealership and Mr. cooper made it a very pleasant experience! He was extremely nice and very helpful! I will definitely be referring other buyers to him and I will More

by graykaylob1808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Tom Wood Honda responded

Congratulations on your new vehicle! It is our goal to deliver a seamless purchase experience, and it is excellent to hear that Aaron was able to achieve this for you. Enjoy your new vehicle, and we hope to see you back at Tom Wood Honda for your first oil change!

November 29, 2020

I think the service went well. I wanted reassurance that they were wearing a mask in the car. Interaction with the service department was good. More

by pfarme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger, Brandon Dalbey
Nov 30, 2020 -

Tom Wood Honda responded

Thank you very much for this feedback. Customer safety is our highest priority and if you have any questions about our safety protocols I would be glad to take your call. Don't hesitate to reach out. Brandon Dalbey - Service Manager - 765-203-0993

November 23, 2020

no response from anyone at the dealership after multiple attempts to reach them so nice to be treated like that, makes a customer feel really appreciated More

by aa1pr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon-Michael Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Huffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Logan, Charles Hamilton, Jordan Jessup, Earl Berkebile, David Rees, Austin Coffel
Dec 08, 2020 -

Tom Wood Honda responded

I sincerely apologize for the lack of communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Damien Richardson - General Manager - 765-203-0015

November 21, 2020

Austin and Jason made our transaction painless and fun! They were courteous of our requests due to Covid, professional and Austin knows his product! Thanks again for the great service. We love our Civic Ha More

by SonicGrayHatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Coffel
Nov 24, 2020 -

Tom Wood Honda responded

Thank you for shopping at Tom Wood Honda and for sharing your feedback. We are thrilled to hear that Austin and Jason were such a pleasure to work with throughout the purchase of your vehicle. On behalf of all of us here, safe travels in your Honda Civic!

November 20, 2020

I would ONLY recommend because of the customer service Corey Pritt in sales gave after a horrible experience night before. They made it right after the experience but made me feel like i was inconvenienci More

by candymarie7047
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob pucci, Corey Pritt, Jarred Riddle
Nov 20, 2020 -

Tom Wood Honda responded

I'm very sorry that your initial visit with us was so disappointing. While I'm happy that Corey could step in to assist you, I would be glad to take your call to discuss any other ways I can help improve your experience. Please don't hesitate to reach out. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

November 20, 2020

Tom Wood Honda is an exceptional dealership especially if you've done your research and know exactly what you want. I appreciated working with Aaron and all of the sales/finance management as I don't like to More

by runner4449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAMIEN RICHARDSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! It is fantastic to hear that you had such an efficient and successful purchase experience at Tom Wood Honda. We are proud to have earned your business and are wishing you many safe and happy miles in your new vehicle!

November 20, 2020

Your employees are excellent, courteous, and efficient. My car was serviced well. We always get good service and your maintenance is also well done. Thanks More

by Lawrence Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Brandon Dalbey
Nov 20, 2020 -

Tom Wood Honda responded

We're so glad to have you in the Tom Wood Honda family, Lawrence! It's always a pleasure to take care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

November 19, 2020

Very friendly and helpful! Great service. Cody helped me with my phone and was very knowledgeable. I was very happy that my car was washed since you no longer provide the free service. More

by julie.johnson11653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Nov 19, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us, Julie! It is fantastic to hear that Cody delivered such a seamless service experience. We appreciate the positive feedback and hope to work with you again at Tom Wood Honda!

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