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Tom Wood Honda

Anderson, IN

4.6
1,012 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,012 reviews

August 16, 2021

The sales consultant Zach Hisel was an over aggressive seller and liar! We test drove a unit on E , drove home with a brake light and a dlr light out. Neither of the rear windows work and one is held up b More

by btom4106
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Hisel
Aug 30, 2021 -

Tom Wood Honda responded

I am sorry to read this feedback. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your purchase experience. I would appreciate the chance to speak with you to see if there is anything I can do to help make things right. If you are willing to discuss this, please feel free to give me a call. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

August 15, 2021

Trade in a 2015 Camaro, Got a new 2022. Very happy More

by mimi351980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Aug 16, 2021 -

Tom Wood Honda responded

Congrats on the new vehicle! Thanks for choosing Tom Wood Honda.

August 10, 2021

Loved the quick and on time maintenance service I received for my new CRV. I was in and out in a half hour. I’ve never received this great a service from a dealer in the past 50 years. More

by Mary P
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Aug 11, 2021 -

Tom Wood Honda responded

Mary - we're delighted to have set a new standard in your dealership experience! Safe travels in your Honda CR-V, and come see us again next time! - the Tom Wood Honda team

July 13, 2021

Agency treats us as treasured customers!! Quality service, comfortable waiting area with staff being friendly and accommodating. A location for purchasing and servicing our quality Honda.. More

by danice.ret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Brant
Jul 13, 2021 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda, Danice! We're glad we could make your recent service visit a pleasant one. We appreciate your kind words and look forward to working with you again down the road!

July 03, 2021

Friendly and professional. They got me in and out in a very timely manner. Thank you More

by pastor19620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 04, 2021 -

Tom Wood Honda responded

Thanks for dropping by to leave us a review - the entire team here at Tom Wood Honda sincerely appreciates it! Safe travels, and come back again next time!

July 03, 2021

Service Department is terrible. No communication and unnecessary waits for common parts. Do not take your Car there for Service. More

by troy.swafford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Dalbey
Jul 19, 2021 -

Tom Wood Honda responded

Troy - we strive to provide communicative and efficient care to our guests, and I'm very sorry to hear that wasn't clear during your recent visit. I will pass this feedback along so we can work to improve our customer experience going forward - and I also invite you to give me a call if you'd like to have a conversation. I am eager to address your concerns. Best, Brandon Dalbey - Service Manager - 765-203-0993

June 22, 2021

This place is very nice and costumer service is the best Christian Brantlinger was the advisor that came to greet me and we had scheduled the oil change for the next week but he was able to make arrangeme More

by john.truitt35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 23, 2021 -

Tom Wood Honda responded

Thank you for the great review, John! It is terrific to hear that you had such a positive experience with Chrisitan and the team. We hope to see you again at Tom Wood Honda!

June 16, 2021

Scheduled appointment for 2012 honda pilot for routine timing belt and water pump change. I was told by sxheduler 3 hours.(I'll wait on it). Upon arrival, I was told 5-6 hours, which caused reschedule of More

by tlsheets61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collin Cook
Jun 30, 2021 -

Tom Wood Honda responded

This is a concerning review to read, and it doesn't sound like the thorough and knowledgeable service we pride ourselves on here. I'm disappointed that you are still experiencing difficulties with your vehicle, and I would be more than willing to speak with you directly about this and ensure that we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

June 12, 2021

I looked around dealerships in three different towns and I was drawn back to Andersons Tom wood Honda and drove away satisfied in my new Honda civic More

by Crystal black pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Tom Wood Honda responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Tom Wood Honda, and we hope that you continue to enjoy your new Honda Civic!

June 10, 2021

So impressed with the ease of my out of state transaction. AND car was delivered to my home 8 hours+385 miles after my phone purchase More

by Happy in Pittsburgh Pa!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAMIEN RICHARDSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Coffel
Jun 11, 2021 -

Tom Wood Honda responded

Congratulations on your new vehicle! All of us at Tom Wood Honda appreciate the time you took to write about your experience working with us during your new car purchase. We are thrilled we could deliver a five-star experience and get you a car that is right for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

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