Tom Wood Honda

Great and understanding customer service. Very approachable and helpful. Loved how fast the process was. Very approachable and helpful. Loved how fast the process was. More

Everything was ok, but low tire pressure light came on the next day, thought that would hv been checked the next day, thought that would hv been checked More

Considerate and knowledgeable staff make a service appointment pleasant. Efficient teamwork and done right service. appointment pleasant. Efficient teamwork and done right service. More

They had my car for a week and a half and we had to call 91 times every single day to be in touch with the money to figure out what was going on with our vehicle 91 times every single day to be in touch with the money to figure out what was going on with our vehicle More

Good customer service the stuff was friendly Jay Sutton is a good person to work with is a good person to work with More

Good customer service friendly staff. Jay Sutton is a good sales person to work with Jay Sutton is a good sales person to work with More

Bought a used car on 3/18 and was told there was No Issues on inspection. Drove it for a week and discovered Fuel Gauge is broke, both headlights went out, Evap needs replaced, front brake and rotors n Issues on inspection. Drove it for a week and discovered Fuel Gauge is broke, both headlights went out, Evap needs replaced, front brake and rotors need replaced and the Catalytic Converter needs replaced. I have a hard time believing that the inspection did not show any of these issues. Do not buy used form Tom Wood Honda More

My Pilot wouldn’t start one morning. Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet the tow service came from Muncie, drove to New Castle to get my car, took it to Anderson, then went back to Muncie! After 24 hours of no communication my husband went to Tom Wood. They had no idea who the car belonged to or why it was there. They did not have a loaner car so we had to rent a car for me to get to work. 2 days later I called them for an update. The mechanic didn’t know the problem yet but would be working Saturday to finish it. I called on Saturday and discovered the mechanic wasn’t working and no one else could work on it. Late Monday afternoon I was told I could finally get my car. Turns out the car just needed to be jumped. Tom Wood had my car for 7 days, I paid $300 for a rental to find out it just needed to be jumped!! I was so disappointed in that customer service! It seems Tom Wood knew it was warranty work and could have cared less in true customer service. More

Great customer service, professional friendly. Lots of availability. They make things very easy. I will continue to use them. Lots of availability. They make things very easy. I will continue to use them. More

Poor communication about status of our vehicle. Was scheduled for 8am and didn’t get completed until 4:30pm, just a normal oil change and tire rotation. The service tech that was supposed to take c Was scheduled for 8am and didn’t get completed until 4:30pm, just a normal oil change and tire rotation. The service tech that was supposed to take care of it quit that day and the other tech knew my keys were on his desk and not even entered in the system to be serviced. He told me this after I called at 3pm to find out why no one called around noon when we were supposed to have it back. This is not the first time communicating has been terrible. I will not return any longer, I’ll drive all the way to Richmond Indiana where I bought it instead, they are terrific there! More