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Tom Wood Honda

Anderson, IN

4.6
1,020 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,020 reviews

November 02, 2022

We have bought 3 cars from Tom Wood Honda. Each time we are in and out in less than an hour. Chris Nigh our sales guy was terrific in his communication. No pressure sales tactics. I’d highly r More

by Thenybuffs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nigh
Nov 02, 2022 -

Tom Wood Honda responded

We're ecstatic that Chris welcomed you back with another excellent experience! Thanks for supporting Tom Wood Honda with your repeat business. We hope you're loving your cars!

October 19, 2022

I went here to test drive a car I was interested in today and had so many red flags that it felt like a clown show. There was a giant rip on the seat that was not shown in the pictures online, and the check More

by mmagno18
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon-Michael Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Tom Wood Honda responded

I am so sorry to hear about your recent experience. Our goal is to deliver high-quality products, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to add regarding your visit, please do not hesitate to get in touch. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

October 05, 2022

The staff is horrible with communication they’re not very good with time management with your vehicle More

by jcolvin198032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Oct 05, 2022 -

Tom Wood Honda responded

We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

September 24, 2022

Mechele made the process so easy! We did the majority over texts and email so when I got there it was ready for me. I had an hour drive so that was nice! I will no doubt be back and w More

by lcam1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechele Izibick, Jarred Riddle
Sep 26, 2022 -

Tom Wood Honda responded

Thank you for your confidence in Mechele and the team! We appreciate your business and we look forward to seeing you again down the road. Safe travels!

September 19, 2022

Super friendly service and my car was done so quickly. This was my first time going to this location and was very pleased. More

by Sherbear430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Sep 19, 2022 -

Tom Wood Honda responded

We were delighted to welcome you for your first visit! Thank you for choosing Tom Wood Honda and for sharing your positive experience. See you next time!

September 01, 2022

Great Dealership to work with and my sales guy always works hard to get me the deal that works for me. Thank you Alec Huffman! 👍🏾 More

by Victor G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Huffman
Sep 02, 2022 -

Tom Wood Honda responded

Thanks so much for giving Alex your five stars. It means a great deal that you could go home happy, Victor. Have a great day and thanks for choosing Tom Wood Honda!

September 01, 2022

Staff very professional. Unfortunately, to fix a tire that had a nail in it was 3 hours. I had appt. So I think the time it took was extreme. More

by belleirwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Sep 01, 2022 -

Tom Wood Honda responded

While I appreciate you giving our staff your kudos, I'm sorry that your visit lasted longer than expected. We certainly strive for a more timely experience and will discuss this feedback together as a team. If there is anything else I can do for you, please reach out. Dennis McHarry - Service Manager - 765-203-0993

August 09, 2022

Great experience! Chris Nigh was great!! Love my new Accord 🤩 Go see Chris if you need a car. More

by NanaStanley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nigh
Aug 09, 2022 -

Tom Wood Honda responded

Thanks for supporting Tom Wood Honda with your 5-star review! Chris will definitely appreciate the shout-out. Enjoy your new Honda Accord!

August 04, 2022

The dealership was welcoming and the sales person worked very hard at meeting my needs. I would recommend Chris as well as the dealership to my acquaintances. More

by Eacarey44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Nigh, Jarred Riddle
Aug 04, 2022 -

Tom Wood Honda responded

We strive to provide our guests with welcoming and attentive service and are thrilled to see Chris was successful in providing this to you! Thank you for the 5-stars, and we hope to see you back at Tom Wood Honda!

August 04, 2022

High prices Very small regard for customers. I will never go there again nor would I recommend them to anyone. More

by skgebellShaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collin
Aug 09, 2022 -

Tom Wood Honda responded

It's hard to hear we've lost your business. We make a sincere effort to keep our costs reasonable for our guests and reflective of the quality of our work and the products we use. We're always happy to provide a quote first so that you can make decisions best suited for your budget and if we left you with a different impression, I apologize. I will be discussing this feedback with my team so we can work towards elevating our services moving forward. If there is anything else I can do for you, please reach out. Best, Dennis McHarry - Service Manager - 765-203-0993

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