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Tom Wood Honda

Anderson, IN

4.6
1,020 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,020 reviews

March 30, 2023

they never called me back. Just sent me email. They were going to clean the car and check it out. More

by lingram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't see his name
Mar 30, 2023 -

Tom Wood Honda responded

We are sorry that our communication fell short. This is not the standard of service we are dedicated to providing. Please give me a call when you have a moment. The team would appreciate the opportunity to make things right. Jason Broaddus - Service and Parts Director - 765-203-0993

February 23, 2023

Won’t go back for service. They tried to up-sell me for services adding up to more than 2,000. Disrespectful More

by Brcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve, Brandon Dalbey
Feb 23, 2023 -

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

February 08, 2023

Great working with everyone, especially Michele Izbicki! My daughter was buying her first car, and the experience was wonderful! Michele was great to work with, and not pushy at all. The process was very More

by Derek Y.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Izbicki
Feb 08, 2023 -

Tom Wood Honda responded

Thank you for the fantastic review, Derk. We're glad that Michaele impressed you. See you next time here at Tom Wood Honda!

February 06, 2023

Chris Nigh is the guy you should go in an ask for immediately! Chris went above and beyond to make the deal that I needed desperately to work. Chris worked extremely hard with me during the day eve More

by Anuar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nigh
Feb 06, 2023 -

Tom Wood Honda responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Chris and the Tom Wood Honda team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

February 02, 2023

Feel mislead about the used car I bought. costs almost the sell price to fix the issues I discovered on the drive home. Very disappointed with what I thought.eas "a great deal on a well mainta More

by Tsloan
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Corey
Feb 02, 2023 -

Tom Wood Honda responded

Tsloan, I am very sorry to hear you are having issues with your vehicle. I can assure you we would never intentionally mislead our customers, and it's concerning that we left that impression. If you would be willing to give me a call, I would like to see what I can do to help improve your experience. I have provided my information here. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

January 24, 2023

Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary. More

by mrrichardstrange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was there Saturday. Don’t know the names.
Jan 25, 2023 -

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Jan 26, 2023 -

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

January 17, 2023

The salesman quoted a price 10% higher than the online advertised price. The terms of the financing offered were much worse than I could find myself. Three warning lights were lit on the display, and th More

by Dr.Sigler
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Lukas
Jan 18, 2023 -

Tom Wood Honda responded

It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will look into this further so we can address any discrepancies or mistakes in our online advertising. Additionally, we strive to go above and beyond to ensure that every customer feels welcome and attended to here and it is concerning that we left the wrong impression. I will discuss your feedback with my team so that we may better our process going forward. I'd like to step in and address your comments directly and see if I can help improve your experience. If you are willing, please consider giving me a call when you are available. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

December 30, 2022

Everyone there is just so nice and helpful. I would highly recommend to everyone coming here for a car!! More

by Vamos579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris nigh
Dec 30, 2022 -

Tom Wood Honda responded

Thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Honda. Safe travels!

December 27, 2022

Mechele was so helpful in getting us set up with our new odyssey as quickly as possible and went above and beyond to take care of our family! More

by asbuckel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mechele Izbicki
Dec 27, 2022 -

Tom Wood Honda responded

Congratulations on our new Honda Odyssey! The Tom Wood Honda team is glad that Mechele found you a van you are excited about. Enjoy the ride, and thanks for the five stars.

December 23, 2022

I truly appreciate Logan and Alec’s assistance during our search for a mini van for my son’s Christmas present. The vehicle we were looking for was exactly what my son wanted. It’s color, the low mileage, an More

by ghagemier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon-Michael Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan, Zack Logan, Alec Huffman
Dec 27, 2022 -

Tom Wood Honda responded

Thank you so much for leaving Tom Wood Honda a review and sharing your kind words for Logan and Alec. We are delighted that you were able to gift your son a new Minivan for the holidays. It was a pleasure assisting you, and we hope you have a tremendous new year!

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