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Tom Wood Honda

Anderson, IN

4.6
1,006 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,006 reviews

February 02, 2023

Feel mislead about the used car I bought. costs almost the sell price to fix the issues I discovered on the drive home. Very disappointed with what I thought.eas "a great deal on a well mainta More

by Tsloan
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Corey
Feb 02, 2023 -

Tom Wood Honda responded

Tsloan, I am very sorry to hear you are having issues with your vehicle. I can assure you we would never intentionally mislead our customers, and it's concerning that we left that impression. If you would be willing to give me a call, I would like to see what I can do to help improve your experience. I have provided my information here. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

January 24, 2023

Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary. More

by mrrichardstrange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was there Saturday. Don’t know the names.
Jan 25, 2023 -

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Jan 26, 2023 -

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

January 17, 2023

The salesman quoted a price 10% higher than the online advertised price. The terms of the financing offered were much worse than I could find myself. Three warning lights were lit on the display, and th More

by Dr.Sigler
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Lukas
Jan 18, 2023 -

Tom Wood Honda responded

It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will look into this further so we can address any discrepancies or mistakes in our online advertising. Additionally, we strive to go above and beyond to ensure that every customer feels welcome and attended to here and it is concerning that we left the wrong impression. I will discuss your feedback with my team so that we may better our process going forward. I'd like to step in and address your comments directly and see if I can help improve your experience. If you are willing, please consider giving me a call when you are available. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

December 30, 2022

Everyone there is just so nice and helpful. I would highly recommend to everyone coming here for a car!! More

by Vamos579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris nigh
Dec 30, 2022 -

Tom Wood Honda responded

Thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Honda. Safe travels!

December 27, 2022

Mechele was so helpful in getting us set up with our new odyssey as quickly as possible and went above and beyond to take care of our family! More

by asbuckel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mechele Izbicki
Dec 27, 2022 -

Tom Wood Honda responded

Congratulations on our new Honda Odyssey! The Tom Wood Honda team is glad that Mechele found you a van you are excited about. Enjoy the ride, and thanks for the five stars.

December 23, 2022

I truly appreciate Logan and Alec’s assistance during our search for a mini van for my son’s Christmas present. The vehicle we were looking for was exactly what my son wanted. It’s color, the low mileage, an More

by ghagemier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon-Michael Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan, Zack Logan
Dec 27, 2022 -

Tom Wood Honda responded

Thank you so much for leaving Tom Wood Honda a review and sharing your kind words for Logan and Alec. We are delighted that you were able to gift your son a new Minivan for the holidays. It was a pleasure assisting you, and we hope you have a tremendous new year!

November 02, 2022

We have bought 3 cars from Tom Wood Honda. Each time we are in and out in less than an hour. Chris Nigh our sales guy was terrific in his communication. No pressure sales tactics. I’d highly r More

by Thenybuffs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nigh
Nov 02, 2022 -

Tom Wood Honda responded

We're ecstatic that Chris welcomed you back with another excellent experience! Thanks for supporting Tom Wood Honda with your repeat business. We hope you're loving your cars!

October 19, 2022

I went here to test drive a car I was interested in today and had so many red flags that it felt like a clown show. There was a giant rip on the seat that was not shown in the pictures online, and the check More

by mmagno18
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon-Michael Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Tom Wood Honda responded

I am so sorry to hear about your recent experience. Our goal is to deliver high-quality products, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to add regarding your visit, please do not hesitate to get in touch. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

October 05, 2022

The staff is horrible with communication they’re not very good with time management with your vehicle More

by jcolvin198032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Oct 05, 2022 -

Tom Wood Honda responded

We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

September 24, 2022

Mechele made the process so easy! We did the majority over texts and email so when I got there it was ready for me. I had an hour drive so that was nice! I will no doubt be back and w More

by lcam1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechele Izibick, Jarred Riddle
Sep 26, 2022 -

Tom Wood Honda responded

Thank you for your confidence in Mechele and the team! We appreciate your business and we look forward to seeing you again down the road. Safe travels!

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