Tom Wood Honda

deannaglaspie responded

I bought a Equinox 2014 that they say is worth over 14,000. I am very disappointed in the fact that this dealership is so large, that they would even have junk cars, or would want their name associated with band vehicles that have so many mechanical problems, not to say the sale representatives that sell the cars. I would like to say when I came in I asked to see other cars and Chris Nigh told me that he already got this vehicle finance, in he didn't allow me to explore other cars, when I questioned any sounds on the car he assured me that it was normal, and the car was in sound mind. I noticed that the wheels felt ( still does) as if they're going to fall off, I have several major leaks ( after getting it inspected) , the engine is extra loud and people can hear me coming, my key doesn't unlock, lock, or open the truck ( just one day and it stopped). I reported my issues to Chris Nigh a few days later, think the sounds and the wheels problem will pass, he just sent me a text back saying " sorry Ma'am." I sent a notice through the Tom woods, haven't heard anything back, called today, only left a voicemail and no response. Chris Nigh showed me the car fax after I signed the paperwork, then said "It's as is, if you split the car in half on your way home , you own two vehicles." Basically I'm screwed. For a 14,000 vehicle you shouldn't have major car repairs that might as well over secede the price of the vehicle at a large dealership.

Tom Wood Honda responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a straightforward and professional purchase experience and do not run our business to mislead or take advantage of our guests. I would appreciate another chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Jason Sherwood - General Sales Manager - 765-203-0060

Tom Wood Honda responded

It's great to hear that Corey and Jason took such great care of you! Thank you for choosing Tom Wood Honda and for sharing your experience. Safe travels ahead in your new ride!

Tom Wood Honda responded

We are sorry that our communication fell short. This is not the standard of service we are dedicated to providing. Please give me a call when you have a moment. The team would appreciate the opportunity to make things right. Jason Broaddus - Service and Parts Director - 765-203-0993

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Tom Wood Honda responded

Thank you for the fantastic review, Derk. We're glad that Michaele impressed you. See you next time here at Tom Wood Honda!

Tom Wood Honda responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Chris and the Tom Wood Honda team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

Tom Wood Honda responded

Tsloan, I am very sorry to hear you are having issues with your vehicle. I can assure you we would never intentionally mislead our customers, and it's concerning that we left that impression. If you would be willing to give me a call, I would like to see what I can do to help improve your experience. I have provided my information here. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

Tom Wood Honda responded

It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will look into this further so we can address any discrepancies or mistakes in our online advertising. Additionally, we strive to go above and beyond to ensure that every customer feels welcome and attended to here and it is concerning that we left the wrong impression. I will discuss your feedback with my team so that we may better our process going forward. I'd like to step in and address your comments directly and see if I can help improve your experience. If you are willing, please consider giving me a call when you are available. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

Tom Wood Honda responded

Thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Honda. Safe travels!