Tom Wood Honda

Luke, Bob, and Dillon did an excellent job. Luke was the salesman and took excellent care of us. Luke was the salesman and took excellent care of us. More

Very kind customer service and very helpful explanation. Very good service time for the job Very good service time for the job More

My son took my 2023 Honda Civic Sport in for scheduled oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. Whe oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. When my son paid it was in fact $89. The link also stated my car needed a valve cover replaced on the head gasket that was leaking. Cost on that per the link that I was sent was >$300. I did not get that repair done that day. Today, my son took my car to a different dealership & was told that that particular repair was covered under warranty. I then called Tom Wood Honda service department & spoke with service mgr, Jason Broaddus, & told him the whole situation. I was told the difference in the price on the oil change was a "glitch" in the system. He then looked up my car & said that the replacement valve cover was covered under my "lifetime powertrain warranty", not my factory warranty. Ok. A warranty is a warranty. Jason then stated he could get my car in to get it fixed under warranty. No thank you. Your rude service advisor, John, was too lazy to even look if there was a warranty on my car. Don't really trust the work would be done properly at this point. I honestly feel like Tom Wood Honda service department was trying to get paid twice, once from me & once from Honda. Shady. I have purchased 3 used cars & 2 new cars from this dealership since 2018 in my name, 3 for myself & 2 for my son. Over those years, I have watched the service dept decline tremendously since Jeremy Rodecap left & no one in the building seems to care, least of all the GM Damien. In 2022 my son took his previous Honda Civic in for scheduled oil change. Paperwork claimed all fluids were checked & given green light. Within a month, the transmission fluid was bone dry. When I called service, nobody there at the time seemed to know how to even check that on that model & year of the car. Literally had to google it. My cars won't be getting serviced here anymore nor will I be purchasing any more vehicles from this dealership. More

Honestly, we could not have asked for a better salesman. John was very knowledgeable and very kind. He is so personable and our experience was phenomenal. we will be coming back to john for our second vehic John was very knowledgeable and very kind. He is so personable and our experience was phenomenal. we will be coming back to john for our second vehicle guaranteed!!! More

Service was exceptional. All requested work was done well and in the estimated time frame. All requested work was done well and in the estimated time frame. More

Excellent Service -After months of waiting for the part - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... More

Dealer after several months wait for parts from Honda, were able to replace a sensor that was on recall. Daniel was very polite and courteous. Service completed in a timely manner. were able to replace a sensor that was on recall. Daniel was very polite and courteous. Service completed in a timely manner. More

Excellent communication and attention to needed service work that should have been attended to by another dealership. This service center was thorough and addressed all concerns. They went above and beyon work that should have been attended to by another dealership. This service center was thorough and addressed all concerns. They went above and beyond to make sure all necessary services were preformed. I appreciate their attention to detail. More

Great customer service friendly people im not picky but did everything to get me into what i wanted would highly recomend. did everything to get me into what i wanted would highly recomend. More