Tom Wood Honda

He was very good telling about buying my crv. I would tell anyone I know about buying a new car from him. Thank You very much. I would tell anyone I know about buying a new car from him. Thank You very much. More

Outstanding team! It was a pleasure to work with this dealership in the purchase of my vehicle. It was a pleasure to work with this dealership in the purchase of my vehicle. More

Lisa need a raise asap ! !! Or be promoted asap !! She always looking after the customers please give her something !!! She always has the best attitude and personality and al !! Or be promoted asap !! She always looking after the customers please give her something !!! She always has the best attitude and personality and always helpful and actually cares promot her !!! More

Luke, Bob, and Dillon did an excellent job. Luke was the salesman and took excellent care of us. Luke was the salesman and took excellent care of us. More

Very kind customer service and very helpful explanation. Very good service time for the job Very good service time for the job More

My son took my 2023 Honda Civic Sport in for scheduled oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. Whe oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. When my son paid it was in fact $89. The link also stated my car needed a valve cover replaced on the head gasket that was leaking. Cost on that per the link that I was sent was >$300. I did not get that repair done that day. Today, my son took my car to a different dealership & was told that that particular repair was covered under warranty. I then called Tom Wood Honda service department & spoke with service mgr, Jason Broaddus, & told him the whole situation. I was told the difference in the price on the oil change was a "glitch" in the system. He then looked up my car & said that the replacement valve cover was covered under my "lifetime powertrain warranty", not my factory warranty. Ok. A warranty is a warranty. Jason then stated he could get my car in to get it fixed under warranty. No thank you. Your rude service advisor, John, was too lazy to even look if there was a warranty on my car. Don't really trust the work would be done properly at this point. I honestly feel like Tom Wood Honda service department was trying to get paid twice, once from me & once from Honda. Shady. I have purchased 3 used cars & 2 new cars from this dealership since 2018 in my name, 3 for myself & 2 for my son. Over those years, I have watched the service dept decline tremendously since Jeremy Rodecap left & no one in the building seems to care, least of all the GM Damien. In 2022 my son took his previous Honda Civic in for scheduled oil change. Paperwork claimed all fluids were checked & given green light. Within a month, the transmission fluid was bone dry. When I called service, nobody there at the time seemed to know how to even check that on that model & year of the car. Literally had to google it. My cars won't be getting serviced here anymore nor will I be purchasing any more vehicles from this dealership. More

Honestly, we could not have asked for a better salesman. John was very knowledgeable and very kind. He is so personable and our experience was phenomenal. we will be coming back to john for our second vehic John was very knowledgeable and very kind. He is so personable and our experience was phenomenal. we will be coming back to john for our second vehicle guaranteed!!! More

Service was exceptional. All requested work was done well and in the estimated time frame. All requested work was done well and in the estimated time frame. More

Excellent Service -After months of waiting for the part - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... - the fuel pump Recall was completed at our Tom Wood Honda - Cody was an excellent Service advisor - Highly recommended ... More