Tom Wood Ford

Sold the car that I had already bought Wish I could give zero stars. Terrible, terrible people. Spent three days working on a deal. Came to terms. Spoke three times to salesman while on Wish I could give zero stars. Terrible, terrible people. Spent three days working on a deal. Came to terms. Spoke three times to salesman while on three hour drive. Had check in hand for car. Spoke with him 10 minutes before I got there when he contacted me to how close I was. Told me he pulled it up to the side of the building for me. When I got there (10 minutes later) he says sorry, we just sold it. Nothing I can do. Terrible terrible people!!!!!!!!!!! Stay away!!!!!!!! More

Don't waste your time! E mailed dealer to check on availability and got a call the next day They said they would love to sell me the car, when can I come up and look at it E mailed dealer to check on availability and got a call the next day They said they would love to sell me the car, when can I come up and look at it? I drive up an hour later over 100 miles only to be told it was sold yesterday! No apologies, no offer do gas money. Nothing! I wouldn't go back if the car was free! More

I'm Glad It's Over.. I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at a used car they had, I thought I had negotiated the price and the terms of the loan over the phone. In my mind, the only decision that needed to be made once we arrived was if we really wanted the car. Imagine my surprise when after deciding to buy the car I find out that the terms and interest rate that had been discussed had magically changed which added about $1,500.00 to the price that we had agreed to. Along with that, there were some “aftermarket” charges on the paperwork that I never asked for or agreed to. Once the price and term issues were straightened out we finally get in the finance office and find out that the interest rate was more than I anticipated. Because I questioned Steve in finance, I was bounced out of his office and then had to get back in the finance loop which took forever. I truly feel I was being “punished” for questioning what I was being told and Steve in finance was nothing short of rude. Not once during this grueling process of what should have been a simple purchase transaction did any of the Sales Managers come down off their “Sales Tower” in the showroom to speak to us....this is far short of my idea of “Customer Service”. All I can say is I’m glad it’s over…… More

VERY DISSATIFIED ,I WANT MY DURANGO 'S KEY............... I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE, I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE,I saw my KEY....when I purchased my DURANGO.CHASE BANK does NOT have my KEY,I just want my KEY. MARY ANN BARBER More

Traded-Up I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention once I was on the lot. Josh was my salesman and was very patient with my indecisiveness and going back and forth between the 2014 and 2013. When I decided on the 2013, the negotiations began. Josh was very friendly and professional. Even though the negotiations were tough, he never lost his cool. I feel like I got a great deal on a great car and am very satisfied with the car buying process. I did not feel pressured to buy any of the extras, though they were offered. I felt respected and listened to the entire time. When we were discussing the payoff for my trade-in, I was off by about $30 and had to pay cash at the dealership for the difference. No problem for me... but the cashier asked Josh if "she had to do it today or could it wait for Monday?" I thought that was a bit unprofessional but Josh handled it well and insisted it be done today to prevent me from making another trip. Josh said he would follow-up via text message for the 5-digit entry code to the car and he did as promised. My one complaint is the amount of time it took for the title/registration work to be completed. It took 23 days for me to get the required paperwork to submit to the BMV to register the vehicle, and that is because I called twice to follow-up on it. Other than that, things went well. I will likely be back again in the future to purchase my 3rd car from Tom Wood Ford. More

Tom Wood Ford for Diesels is a huge no no. First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I dec First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I decided to let them work on my 2003 F250 Diesel. A HUGE MISTAKE! Truck wouldn't start so I figured Ford would be the best place to start. I had the truck towed there. After diagnostic testing their only Diesel Mechanic TIM says that I need a injector#2. I asked the total price of the repair and it seemed on par so I continued with the work. In the midst of the truck being all apart I asked the tech TIM if there was anything else I should be doing to it while its apart and he said it would be a good idea to replace the oil cooler. Short an simple I bought a oil cooler online from a Ford dealer ship to save 250 on the part. Brought it to the tech and had it installed. Was glad I did too because the one that was in the truck was plugged with three inches of rust an particles. Got the truck back and drove the truck and realized that the trucks EOT delta was 30degrees higher than the ECT still. Took it back and explained to the service manager TOM KASHMAN that the truck was not fixed. This guy is a shyster. He immediately started to attack the age of the truck and was blowing me a bunch of hot air. I don't know how he did it but he talked me into paying for a flush and labor to do another cooler. I in all honesty just wanted it fixed so if paying for it again with vc9 flush would do it I was game. Well they kept the truck a month and when I got it back it still has a delta of more than 25 when not towing which is incorrect. Took the truck back still under warranty for the part and the labor and was refused any cooperation from Tom Kashman or Tom Woods Manager Rich Marowski. I feel very taken advantage of by this Business and feel the need to warn potential customers especially diesel customers that this is not the place to go. Don Hinds which is just down the road is much nicer more professional place to take your Ford. The reason why I rate Tom Wood so low is because it was the worst service I've ever received anywhere in 37 years. Im out 2700 dollars and the truck is still not fixed. I tried to sit down with them and get it sorted out with them and they are the rudest people and are not honoring their parts warranties or their service warranties. They are no better than xxxxx taking money from hard working folks and weaseling their way around their warranties. If you are considering Tom Wood Ford,........Don't! More

Was not called back,was charged more then quoted price-was delivered a used Certified truck that had a major recall open on it risking mine & my familys health!!! Till the ddealership mngmnt changes price-was delivered a used Certified truck that had a major recall open on it risking mine & my familys health!!! Till the ddealership mngmnt changes I would not refer nor trust Tom Wood Ford !! More