Tom Roush Mazda Mitsubishi

Outstanding customer service We were looking for vehicles at several dealerships and it was the customer service at Tom Roush that won us over. They answered every question in a t We were looking for vehicles at several dealerships and it was the customer service at Tom Roush that won us over. They answered every question in a timely manner and were flexible on our trade in as well as the price of the new vehicle. Best in the area. More

Repair I didn't have an appointment as service was booked, advisor said to drop in at a specific time anyway and would try to get me in. Service Co-ordinator I didn't have an appointment as service was booked, advisor said to drop in at a specific time anyway and would try to get me in. Service Co-ordinator worked us in and had us back on the road in 30 minutes. Thank you very much! More

Great Experience! Timely response and great customer service from initial drive to final purchase and follow-up! Sales person called me on his day off and setup everyt Timely response and great customer service from initial drive to final purchase and follow-up! Sales person called me on his day off and setup everything so I could purchase the same day. More

Very helpful and educational experience Ray was spent hours helping us learn how all of the electronics in the car worked. He was very knowledgeable and patient and with his help we are able Ray was spent hours helping us learn how all of the electronics in the car worked. He was very knowledgeable and patient and with his help we are able to truly enjoy our new car. More

Great inventory of used vehicles. Classy staff. Reasonable. I'm picky and I'm hard to please. My used car purchase experience w Tom Roush actually surprised me. My sales associate Brent Cassady was profession I'm picky and I'm hard to please. My used car purchase experience w Tom Roush actually surprised me. My sales associate Brent Cassady was professional, effective, fast, and reasonable. He has an obviously excellent working relationship with the finance manager because we didn't waste time having him run back and forth for a better deal. His first offer was reasonable. I didn't buy the first day. I thought about it for a couple of days, went back, and did the deal. Roush also gave me a fair trade value for my last car...much better than CarMax, TruWorth, or any other dealers in town. Would I do it over again? Yes. Thank you Tom Roush Team. More

Convenience They made my buying experience fast, easy, and convenient. They had just what I was looking for, and they worked with me on my trade and my purchase. They made my buying experience fast, easy, and convenient. They had just what I was looking for, and they worked with me on my trade and my purchase. More

New lease for My usual sales person was on vacation, but Marko came up to me while there and ask if he could help. Told him who I was there to see. He filled in and My usual sales person was on vacation, but Marko came up to me while there and ask if he could help. Told him who I was there to see. He filled in and was great to work with. Did a great job. More

Routine Service and Maintenance Great service as always. During their service checked, they found some parts that needed to be ordered in. Provided me with a courtesy car and call Great service as always. During their service checked, they found some parts that needed to be ordered in. Provided me with a courtesy car and called me when service was completed. Great service management and customer focus.... no impacted on my schedule More

Service was great This was my first service appointment and I couldn't be happier with the ease of the transaction. Ms. Rogers was wonderful. I will definitely return f This was my first service appointment and I couldn't be happier with the ease of the transaction. Ms. Rogers was wonderful. I will definitely return for all my future service needs More

Customer Experience Lance Easley as always very friendly and knowledgeable and drives to make the experience enjoyable!! He always makes you feel as if you walked away th Lance Easley as always very friendly and knowledgeable and drives to make the experience enjoyable!! He always makes you feel as if you walked away the winner even though you know you probably didn’t. But perception is all that matters to the buyer!!! So well done Lance!!! More