Tom Roush Mazda Mitsubishi

We were satisfied. The only thing was that we were promised the free oil changes and after we agreed to a price we were told they could not afford to give us the free oil changes. Other than that we promised the free oil changes and after we agreed to a price we were told they could not afford to give us the free oil changes. Other than that we received great service. More

Matt Gibson, our sales person was excellent! We were deciding between a few cars for our daughter (grad student). We were very impressed with the Mazda3. The most important thing Matt did was "listen deciding between a few cars for our daughter (grad student). We were very impressed with the Mazda3. The most important thing Matt did was "listen" to me. My husband wasn't able to be present for most conversations. I had a very specific list of things that were important and Matt listened and worked with me. If he wouldn't have taken me (a female) seriously, we would have walked away. When we went to pick up the vehicle, everyone was very friendly. We appreciated the quality of professionalism given by all employees we encountered. More

Always a friendly staff and they always address me by name when I arrive and always very pleasant. Always very helpful and informative on the findings if any on my vehicle. name when I arrive and always very pleasant. Always very helpful and informative on the findings if any on my vehicle. More

I went in for a routine oil change but I ended up purchasing a newer vehicle. The Staff at Tom roush are so Awesome, my salesman Ray Contee is always very kind and before I come to the dealership, h purchasing a newer vehicle. The Staff at Tom roush are so Awesome, my salesman Ray Contee is always very kind and before I come to the dealership, he always sends me a text or email to say come see him when I'm in for my service. Well upon my service visit I ended up looking at and purchasing another Lincoln MKX. I still had alot of christmas shopping to do and was really in a rush to get my oil change and leave I was interested in the new purchase but didn't have the time. Well Mark Gruber "The General Sales Manager" suggested I take his demo vehicle to finish my shopping and they would contact me when the process was finished. This really touched me that Mark showed his concern for me to finish my errands and shopping for the day and not tie me up waiting on the completion of the approval process. Also, I must mention the demo vehicle was outstanding and I enjoyed driving it with the new up to date technology. Thank You My Tom Roush Dealership, now I see why I drive all the way to Westfield. Thanks guys! More

100% Awesome experience! Brent gave us superb customer service. I usually hate car dealerships. Brent answered our MANY questions & treated us with respect. Thank you! service. I usually hate car dealerships. Brent answered our MANY questions & treated us with respect. Thank you! More

My experience for.an oil change and tire rotation was great. The employees all were very friendly and helpful. It was a pleasant experience. The dealership was clean and the waiting area was very comfort great. The employees all were very friendly and helpful. It was a pleasant experience. The dealership was clean and the waiting area was very comfortable Barnes, More

Every department we have worked with at Tom Roush has been friendly, efficient, professional and we would and have recommended them to others. Buying any car, new or used, is a big decision and we find been friendly, efficient, professional and we would and have recommended them to others. Buying any car, new or used, is a big decision and we find ourselves thinking first of Tom Roush and then find we have to look no further. They do whatever we need to help us and make completely satisfied. After the purchase they remember us and the service department is the best. They take care of us like family. More

This was my first service experience and I could not have been more satisfied! Great, friendly, professional and thorough service!!! I appreciated the loaner car! been more satisfied! Great, friendly, professional and thorough service!!! I appreciated the loaner car! More

Price was a little higher than expected but service was good. Will keep returning to Tom Roush for service on this vehicle that we lease. good. Will keep returning to Tom Roush for service on this vehicle that we lease. More

Tom Roush has always maintained a high degree of customer satisfaction. The staff is friendly and if there is an issue they solve it. I have recommend them to my friends. satisfaction. The staff is friendly and if there is an issue they solve it. I have recommend them to my friends. More