Tom Roush Mazda Mitsubishi

My new/used car My first inquiry about buy here/pay here was directed to the head guy who was in an appointment with advertisers for an ad. So I never got an answer t My first inquiry about buy here/pay here was directed to the head guy who was in an appointment with advertisers for an ad. So I never got an answer to my inquiry about a Sebring convertible I really wanted. I asked the other salesman about the car twice and he told me that he didn't handle but here/pay here. I left. I returned 5 days later and had a better experience and left with a car. I would have liked a recommendation on how or where I could fix the strut tower on the driver rear side. I was told that was the reason for the very annoying sound the car constantly makes. I understand that it's used and I'm buying the cars problems but a spot weld would at least stop the problem I would imagine. I'm willing to pay for the repair but I was told that it's not worth it and I could live with it...my point is that's a decision I should make... Not made for me. More

Share I have been coming to Tom Roush since 1993 when I got my first Miata....Bought a 2005 Miata and continue to come for service..I have nothing but good I have been coming to Tom Roush since 1993 when I got my first Miata....Bought a 2005 Miata and continue to come for service..I have nothing but good things to say about the personnel and service...Dana is still a friend even sho she has moved upstairs... People say not to use the dealer for service/repairs...Too pricey.. I disagree..I will continue to come to Tom Roush for both More

Great Service Great service. I had absolutely wonderful service and my recent visit to TOm Roush Mazda. This survey, however, is getting on my nerves. Why, on ea Great service. I had absolutely wonderful service and my recent visit to TOm Roush Mazda. This survey, however, is getting on my nerves. Why, on earth, do I need to type out a review? I had great service. Nothing else needs to be said. On a scale of 1-10 with 10 being the highest.... Service: 10 This Survey: 0 More

James A and Donna S Hicks I'm loving my new car. I feel that I got a good deal and a great car! Jim and Stan are the best! Thanks! Chris gave me a good deal on the extended war I'm loving my new car. I feel that I got a good deal and a great car! Jim and Stan are the best! Thanks! Chris gave me a good deal on the extended warranty!! More

Always a pleasure! Past two years have made up for decades of horrible dealership service by other than Mazda dealers. It not only restored my faith in car dealership se Past two years have made up for decades of horrible dealership service by other than Mazda dealers. It not only restored my faith in car dealership service departments but in overall car buying. From the moment I stepped on the lot til my last visit, it has been nothing less than pure pleasure. I will NEVER buy from another dealer and will always own a Mazda! More

"Great Experience" Ray Contee is a very professional and responsive salesperson. He made the purchasing of my 2015 MKC an easy and pleasant experience. Every question Ray Contee is a very professional and responsive salesperson. He made the purchasing of my 2015 MKC an easy and pleasant experience. Every question was answered and I never felt pressured. I will definitely be a repeat customer. More

Love Mazda ":) I've had 6 Mazda's in 19 yrs never had a recall ! I think there should be some kind if incentive for repeat buyers big discount for being a loyal Cus I've had 6 Mazda's in 19 yrs never had a recall ! I think there should be some kind if incentive for repeat buyers big discount for being a loyal Customer ! ";) More

30.000 MILES SERVICE SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH More

It took a while This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and Service writer in Brian Mitchell who did their best to appease my impatience. I arrived at my appointment on time at 8 AM. Every one was prompt to document my issue (drivers side power window switch was functioning intermittently. I was told that the switch was a module (of course) and they had to get it from elsewhere. I said fine and since I was waiting for the vehicle I was told it would be about 2 hours. This is where the wheels fell off. By 10:30 my status inquiry was met with an explanation that they are waiting for the parts which will be delivered by a courier service near the airport. I was told the part was at Bill Estes Ford in Brownsburg and the courier may get caught up in traffic. By 12:30 pm, I was still waiting. Finally, at 1:00 I was summoned to the cashier as my car was finally united with the part. My point is this; if the parts department is responsible for securing the part, and they know form the order slip that the customer is waiting, they should be quick to establish a deliver time. If it is a courier service, shame on the service for taking that long. If I had been given the facts, I would have driven to Brownsburg myself and been back long before this courier service for sure. After 3 vehicles with countless service visits, I have been given a level of service expectation that I could count on. This was very disappointing...And seeing mechanics waiting at the service desk for parts as well cannot be a profitable . If I had not had a knee replacement 4 weeks ago, and would have been told the timeframe, I would have elected to secure a vehicle or reconsidered the appt. More

Great Buying Experience We went in to look at buying options, either buy a late model used Lincoln MKZ or lease a new one. We were greeted by Brent Cassidy, who took plenty o We went in to look at buying options, either buy a late model used Lincoln MKZ or lease a new one. We were greeted by Brent Cassidy, who took plenty of time to answer our questions and arrange our test drives. Before we went, we had done considerable research on prices and anticipated payments. Frankly, we were very surprised when the initial numbers Brent presented to us were below what we expected. Many car buying experiences leave you with a feeling you've been beaten up, but not at Roush. In the end, we drove out in a beautiful 2014 Lincoln MKZ and haven't stopped smiling since. More