Tom Roush Mazda Mitsubishi

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in Westfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is Christopher at the Tom Roush Mitsubishi in Westfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General’s Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana More

They greeted me & made me feel appreciated. Salesman, Roger was very patient and answered all my many questions Salesman, Roger was very patient and answered all my many questions More

Brent Cassidy made our purchase absolutely perfect. He wasn’t overly aggressive. He did what he promised he would. No also did a great job in explaining our protection options. I also don’t want to forget wasn’t overly aggressive. He did what he promised he would. No also did a great job in explaining our protection options. I also don’t want to forget Karen who helped get it all pulled together in the office. More

Great buying experience with Roger! Very responsive and patient with us, and we received first class service! patient with us, and we received first class service! More

Good people to do business with. Very consistent even with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record time. More

I have bought my cars from here since 1987 from Jeff and now AJ and the team. I always feel I get a fair deal and service, kindness and respect. And they make me laugh. Thank you AJ, Skylar and the entire t now AJ and the team. I always feel I get a fair deal and service, kindness and respect. And they make me laugh. Thank you AJ, Skylar and the entire team. More

I bought a PreOwned Ford Escape here. I discovered that one of the seatbelts was defective as well as a weird issue where the car won’t stop dinging. After my wife was vaccinated she felt comfortable ge one of the seatbelts was defective as well as a weird issue where the car won’t stop dinging. After my wife was vaccinated she felt comfortable getting it fixed. Man was that a nightmare of a telephone game and no communication. But they for free replaced the dangerously defective seatbelt they sold us!!! Now as far as the non-stop dinging they claim it wasn’t sold to me like that (even though their salesman is the one who pointed it out and said it was likely just a headlight setting… it’s not). They quoted me $325 to fix it. With a newborn on the way I figured it was worth my sanity… WRONG they didn’t fix it and now want me to pay ANOTHER $359 to HOPEFULLY fix it. Went on the Ford Forums and found my issue and did they are scamming me. If you buy a “Certified Pre Owned” car here beware and get a qualified 3rd party mechanic to look over it. Don’t make my mistake and trust them as they clearly don’t stand behind their used cars. More

This was the best experience I have ever had at a car dealership. Everyone was so friendly and helpful. A special thank you to my salesman Skylar who was great and thank you to AJ Roush for getting eve dealership. Everyone was so friendly and helpful. A special thank you to my salesman Skylar who was great and thank you to AJ Roush for getting everything handled. I would give Tom Roush Mitsubishi and Mazda 10 stars. More

Joe and Bob were the best. Helped me and my wife. Excellence is what we experienced. If looking for new or used car come here. Excellence is what we experienced. If looking for new or used car come here. More