Tom Roush Lincoln

Top notch sales people with great knowledge of the vehicles, we got accurate information quickly. Comfortable atmosphere within the dealership and several choices of vehicles. Very workable finance d vehicles, we got accurate information quickly. Comfortable atmosphere within the dealership and several choices of vehicles. Very workable finance department. More

Service was completed timely and efficiently. Cost went up considerably from our last visit. Bill was very friendly and kept me informed. Cost went up considerably from our last visit. Bill was very friendly and kept me informed. More

They were pleasant and they let me know where things stood and I did not have any problems with the service. In fact it was terrific. stood and I did not have any problems with the service. In fact it was terrific. More

Completely rude, arrogant and condescending service “expert” who openly criticized my 83-year old mother-in-law; my wife; and me when we asked about my mother-in-law’s 2017 MKZ battery issue. We cited “expert” who openly criticized my 83-year old mother-in-law; my wife; and me when we asked about my mother-in-law’s 2017 MKZ battery issue. We cited Ford/Lincoln service bulletin SSM 50250 – 2017 MKZ/Fusion – Battery Drain – Built On Or Before 3-Jun-2016. She is on her fourth battery in 5 years. He said all of that was “junk on the Internet”. I calmly countered that we had done our research and found confirmation of the issue—that computer modules in the MKZ are constantly broadcasting and depleting the battery. He said that I “…must not know anything about computers…” and I said I was a computer systems engineer—and he said, “Engineers are a four-letter word in this shop.” His solution—install a cable for a trickle charger requiring her to plug her car in after every time she drives it. He then said, so magnanimously, his “free” solution was better than the “thousands and thousands of dollars it would take to replace the computer sending module.” According to Ford per the Service Bulletin cited, the part is $105 and labor about the same. Her late husband worked 45 years at Ford. This service man’s words and actions are despicable and are a direct reflection on this dealership, Lincoln and Ford. More

One of the best buying experiences I’ve had in my 30+ years purchasing a vehicle years purchasing a vehicle More

Like the dealership alot but maintenance costs went out of site. Will still remain loyal. of site. Will still remain loyal. More

This team consistently provides professional, quality service. Wouldn't consider going anywhere else. Comfortable, quiet lounge as well. service. Wouldn't consider going anywhere else. Comfortable, quiet lounge as well. More

Alan made the process very easy and was great showing us the vehicle and explaining all of the features. the vehicle and explaining all of the features. More

Service team is very responsive. Customer lounge is comfortable and conducive to either relax or get work done. Customer lounge is comfortable and conducive to either relax or get work done. More

Tom Roush’s staff is consistently provides Exceptionally courteous, professional and quality service. The atmosphere is always welcoming to all! courteous, professional and quality service. The atmosphere is always welcoming to all! More