Tom Peacock Nissan - Service Center

chargred for extra service that I requested not be done I went and purchased the part to be replaced and specifically requested what I wanted done to my vehicle. When I asked for a quote they gave a quote b I went and purchased the part to be replaced and specifically requested what I wanted done to my vehicle. When I asked for a quote they gave a quote but which included diagnostic test which I declined they run given I already knew what was wrong with my vehicle. Ms. Gordon in service stated that if I was requesting a certain service to be done that they would do that and I would not be charged. The tech Feliz quoted me a different price and I asked that they just do install and program ONLY!!!! I was still charged and they still did a diagnostic test which I did not receive nor did they explain if they found anything else wrong. When I spoke with the manager today he was rude and said I agreed for them to do the test and that they would credit my account which all I want is a refund of the $120 that I was charged.. I will not be going back to this dealership for service on my car they do not listen to customer when they ask something not be done. Mr. Munoz in parts was really friendly and helpful and was there when I said what I wanted done to my car. Even on the receipt only says labor charge and does not have how much I was actually charged for install and programming. The cashier was even confused so I feel as if they scammed me and it's not fair especially since I'm a single mother and all I needed was what I asked when I already knew what the problem was..... More

BEST ! I love the atmosphere all the stag to friendly I love the way treat me all the time when I need any services also have the best solution for anything I love the atmosphere all the stag to friendly I love the way treat me all the time when I need any services also have the best solution for anything I recommend this place 💯?? More

Service department The service director Rich was amazing! He went out of his way to take care of a long time customer. We really appreciate everything he did for us. I r The service director Rich was amazing! He went out of his way to take care of a long time customer. We really appreciate everything he did for us. I really appreciate when people have great customer service. Thanks again. More

Service Department and GSM Jon LeTang were awesome The service department was fantastic! This was the first time for me to go to Tom Peacock I've been to several Nissan dealerships around Houston for s The service department was fantastic! This was the first time for me to go to Tom Peacock I've been to several Nissan dealerships around Houston for service trying to find the perfect one and I have found the perfect one here. All the staff was very nice, courteous, very quick for my Nissan Altima's checkup. A special thank you to Glenda the service consultant and Rich the service director and a very special thank you to the GSM Jon LeTang for going above and beyond the call of duty to make sure I was happy and taken care of. What a great team and staff. I recommend if you're looking for a dealership that you go to Tom Peacock! Thank you Tom Peacock for an awesome job!! More

perfect and professional I remember when I went to do my oil change for the first time, I was a little upset because I completely forgot about it but since I got in there ever I remember when I went to do my oil change for the first time, I was a little upset because I completely forgot about it but since I got in there everyone treated me and my car with love and care... Thank you guys More