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Tom Peacock Nissan - Service Center

Houston, TX

4.9
471 Reviews

471 Reviews of Tom Peacock Nissan - Service Center

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January 10, 2025

They were all helpful and attended me quickly. There was a little wait for the service but it’s understandable as they are very busy. More

by y.melendez0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Tom Peacock Nissan responded

Thank you for your kind review! I appreciate your understanding regarding the wait time, as I strive to assist all our customers promptly at Tom Peacock Nissan. I'm glad to hear our team was helpful during your visit. I look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 07, 2025

Per usual service is great here which is why I always return. This is a place where I can trust my Service Advisor Sonya to always take care of my vehicle needs. She is so great about keeping me informed More

by perlasarredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya Gordon
Jan 08, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I truly appreciate your trust in Tom Peacock Nissan and I am thrilled to hear that Sonya has been taking great care of your vehicle needs. It's our goal to keep our customers informed and comfortable without any pressure. I look forward to seeing you again for your next service! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 05, 2025

The salesman are dishonest and they don’t make right on their promises. The service department, however is awesome, and seem to know what true customer service is and assist rather than make excuses. More

by Dustan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Lanza
Jan 07, 2025 -

Tom Peacock Nissan responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Tom Peacock Nissan. I understand your concerns regarding the sales team, and I want to assure you that we value honesty and integrity in all our dealings. It's great to hear that you had a positive experience with our service department, and I will make sure to share your kind words with them. If you would like to discuss your concerns further, please feel free to contact me directly. Your satisfaction is important to us. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 02, 2025

Thank you for providing me with great, seamless, and trustworthy service. Also, I appreciate the videos and documentation of services being done to my car. More

by sheenajackson0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Tom Peacock Nissan responded

Thank you for your kind words! I strive to provide trustworthy service and I am glad you appreciated the videos and documentation. I look forward to serving you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 28, 2024

Customer service always professional kind and helpful. That always inform me of what other items are critical or suggest what needs to be addressed. More

by Pamela Coffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown
Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review, Pamela! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions for your vehicle. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 26, 2024

Jermaine and our mechanic did an amazing job servicing our son’s car. They were attentive and made sure the car was safe to drive. Went the extra mile even after a scheduling issue. Great customer service More

by Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown
Dec 28, 2024 -

Tom Peacock Nissan responded

Thank you, Natasha, for your wonderful review! We're thrilled to hear that our team went above and beyond to service your son’s car and ensure it was safe to drive. At Tom Peacock Nissan, we pride ourselves on providing great customer service, and your feedback confirms our efforts. We look forward to assisting you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 18, 2024

It recognition a Sandra Gordon, she is an outstanding customer service rep. Not one time have I needed Nissan services and she did not go over and beyond to make sure that my services was at my satisfact More

by carolynwatson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Gordon
Dec 21, 2024 -

Tom Peacock Nissan responded

Thank you for your kind words, Carolyn! We truly appreciate your feedback about Sandra's outstanding customer service at Tom Peacock Nissan. It’s wonderful to hear that she consistently goes above and beyond for you. We look forward to assisting you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 13, 2024

We really did appreciate James’s extra efforts with us this morning when deciding on the car repairs. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rushing
Dec 17, 2024 -

Tom Peacock Nissan responded

Thank you, Michelle, for your wonderful review! We truly appreciate your kind words about James and his efforts to assist you with your car repairs at Tom Peacock Nissan. We're glad to hear you had a positive experience. Please don't hesitate to visit us again for any future needs! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 08, 2024

I had a very pleasant experience with my first maintenance on my Murano. The maintenance department contacted me shortly after we r I called to set up my first maintenance checkup. I was very happ More

by lydiayu0823
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rushing
Dec 08, 2024 -

lydiayu0823 responded

Every pleasant experience

November 05, 2024

Devon was amazing and patient! The service was quick, and my oil change was done in no time. Great experience! More

by BrittD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon H.
Nov 07, 2024 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Tom Peacock Nissan and that Devon was able to assist you with patience and efficiency. I look forward to seeing you again for your next service! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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