Tom Peacock Nissan

I give Lauren Cathey a 5 star rating. She went above and beyond to put our deal together. Unfortunately her finance manager didn’t do so well at closing the deal. They don’t want cash deals and the advertis beyond to put our deal together. Unfortunately her finance manager didn’t do so well at closing the deal. They don’t want cash deals and the advertisement is VERY misleading and is very close to false advertisement. More

We came in and worked with Michael Mendez and he was so helpful and very professional. Best service we have ever had in any dealership! He was so patient with us and answered any questions we had. helpful and very professional. Best service we have ever had in any dealership! He was so patient with us and answered any questions we had. More

Tom Peacock gives great service to my car I always take my car to turn peacock I never have any problems everything is done right they always tell me when it's going on with my car they have great deals gr my car to turn peacock I never have any problems everything is done right they always tell me when it's going on with my car they have great deals great prices in very great workers More

Mire Freddy Ruiz es excelente ,si usted busca por un carro el el futuro busque y pregunte por el,agradezco a tomo escocía Nissan porque hicieron mi sueño realidad. carro el el futuro busque y pregunte por el,agradezco a tomo escocía Nissan porque hicieron mi sueño realidad. More

VERY VERY BAD experience They advertised a 2019 Altima S VERY VERY BAD experience They advertised a 2019 Altima S for $18300 Went to check and even provided the VIN and the stock number for the precise ca VERY VERY BAD experience They advertised a 2019 Altima S for $18300 Went to check and even provided the VIN and the stock number for the precise car advertised, the whole thing was a wired on that day. Started with the salesman bringing the car and asking me to ride with him, took me to a side road where told me to drive it, went back afterwards to the main office where upon entering he asked me for my driver license and when I asked him why he said its for security reasons !!! I reminded him that I DO NOT my credit checked as I was closing on my house the next day and only need the drive out price today, he then said that its the policy to keep then customer ID with the salesman all time !!! He then brought another person (from my ethic background) who again said that they must have my ID again !! I finally gave them my ID hoping that they will give me the price so I can decide if to put a deposit and come complete the paperwork the next day The new sales man told me that the price will include tax title and dealer fees added and if there is extra options the price will be added ( which was expected) I was surprised that he told me that the final price will be above my range and if I want to look for a cheaper car like a Sentra !! because the final price before adding title tax and fees is $31500 as they added a premium package to the Altima S , which was not mentioned in the add I told them that this was false advertising and requested my ID back and left Never going back More

Found a used truck I liked online, called ahead and said I wanted the truck and asked them to have it ready, told them I had my own financing.. They said to come on in to buy the truck. When I get there the I wanted the truck and asked them to have it ready, told them I had my own financing.. They said to come on in to buy the truck. When I get there they say in order to get the price I wanted online I would have to finance it through them. I walked out, then decided to at least temporarily finance from them. They then said the price was $2500 higher than the online price even though I lead now agreeing to finance from them and they wouldn’t honor the price that 1-was online and confirmed over the phone previously 2-online special price that they originally offered me if I financed through them Referred me to the fine print on their website!!!!. Don’t recommend, totally your typical bait and switch car dealership experience More

Not Customer Service We just purchased a new vehicle. Our salesperson, Orlando Dean was awesome! From start to finish he explained every step of our process. We absolutel We just purchased a new vehicle. Our salesperson, Orlando Dean was awesome! From start to finish he explained every step of our process. We absolutely love our new vehicle. From the beginning we explained that we wanted to keep the step rails from our old vehicle. This was our third Frontier truck and our other dealer, Baytown Nissan removed the step rails from our first vehicle and placed them on our second Frontier free of charge. Unfortunately, the service department at this location seems to be more concerned with making money than Customer Service. When Orlando asked if they could remove the step rails they quoted me a price of 185.00 for removal from old truck and to install them on the new truck. I asked to just have them removed and I would install on new truck myself. No, problem except I was quoted a price of 80.00 for removal. I am mechanically inclined and know that it would take a matter of 15 minutes or less to remove the step rails. I declined the service. I will purchase step rails on my own and install them on my one. My contract offers free service and two oil changes. I can honestly say that the service department at Tom Peacock will not be servicing my Nissan Frontier. The oil changes are free but sometimes we have to understand it is not always about the money. More

I hope this review is not removed because it's negative.!!! I've leased a Sentra 2 years ago and the service was awesome. As a matter of fact, in the past I left 2 really good reviews in Google, negative.!!! I've leased a Sentra 2 years ago and the service was awesome. As a matter of fact, in the past I left 2 really good reviews in Google, but the last two times we went to get service, it was really disappointing and downright bad service. Once my lease is over, I'm definitely NOT going back to Nissan. Last time I went to get an oil change and a car wash, some stole a bunch of quarters I had in the cup holder. Seriously? A couple of bucks and you are going to stain the reputation? I called and spoke with two people. The first one was in the maintenance department and he was concerned about giving them a good service review. Nothing in the remote form of an apology or even the slightest hint that my complaint would be looked into. The second was to the sales rep who sold me the lease. He apologized and said the situation would be brought up to management and looked into. Never heard back from anyone. And then last week, we went for the scheduled maintenance service again. We called to make an appointment and were told there were no appointments, just walk-ins. When my husband showed up, he was told that on Mondays, an appointment was necessary! So he made an appointment for 3 hours later. Finally, they took the car and he was told one hour. They texted him a couple of times with "issues"that needed to be taken care of. My husband is a mechanic by trade, for over 30 years, and knows when and what needs servicing. He went along and approved the services, since it's a lease, and we don't want Nissan to later acuse us of not properly caring for the car. Finally, 3 hours later, and a $300 bill to pay, he was told what was done to the car, etc. To make a long story short, he inspected underneath the vehicle and what he paid for as a service that had been provided, had, in fact, NOT been done. Changing the brake fluid. He brought it to the attention of the people at the service desk and the technician, who stood there, arguing with him about it, stating (and thereby admitting) that it'd take another hour to complete. Because he needed to pick up our daughter, he paid the bill and left, but we vow NEVER again to patronize Nissan. And last but not least, they were telling us the brake pads were gone and they needed replacing asap, as well as tire rotation, when we just had that done at a different location less than 30 days earlier. Customer service, very dissatisfied. More

BEWARE OF TOM PEACOCK NISSAN!!!!!!!My daughter and I BEWARE OF TOM PEACOCK NISSAN!!!!!!! My daughter and I came to Tom Peacock to purchase a new vehicle. We ended up buying a pre own certified vehic BEWARE OF TOM PEACOCK NISSAN!!!!!!! My daughter and I came to Tom Peacock to purchase a new vehicle. We ended up buying a pre own certified vehicle. 2 Months ago car was giving us transmission problems went back thinking the car was under warranty (7yrs 100,000miles) they told us the car was not a certified vehicle (FRAUD). That’s the only reason we purchased the car after talking to almost everyone there at Nissan dealer I was out of luck. After 3 days of flipping my house over I found the paperwork that showed the car was sold as a pre own certified vehicle. They never sent the paperwork to Corporate to make the car (certified). They do this to get out of paying the $2000 certificate with Nissan Corporate. Now 2 months in and still no car get a email or call every week that it has been approved but still no repairs. Please everyone be careful with this dealer and save all paperwork. More

Tom peacock Nissan, Was one of the best experiences I’ve had buying a car Lauren was the best, she is a true salesman I will be buying with her again!!!! had buying a car Lauren was the best, she is a true salesman I will be buying with her again!!!! More