Tom Peacock Nissan

Most horrible service ever from start to finish First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 min, then asked for service manager. Service manager politely scheduled my appt for routine service (oil change and rotate and balance-car inspection etc)...at that time, I told him that since I bought the car, which was this year mid-Feb, it had 16K miles, and is a 2016 Nissan Rogue SL, it was pre-certified, and I also purchased extended warranty, anyway, told him since I purchased the vehicle there has been a popping noise in front end, near tires. He scheduled my appt for Tuesday. When I got there Tuesday, Pablo assisted me, and got the maintenance performed, but said I had to reschedule for the noise (thought I already made this appt? Either way he was nice and informative, and I needed a couple other service, one I approved, and one I denied due to finances. So, Pablo made me an appt for the next day with Jennifer. On Wednesday, I was able to drop my car off and given a loaner (thank you). All the while, my car now has 26K miles, so I'm assuming for sure something under warranty or I wouldn't even be in a loaner, right? WRONG! Didn't hear a word from Jennifer on Wed at all about my car, so I called over and over, until someone finally answered Thursday and I was told it hadn't been looked at. At this point, I'm still thinking oh well at least I have a vehicle in the meantime. On Friday, I call and call and call (not sure what the heck is up with the phone system there, I kept getting, "the person at extension 9999, is unavailable." Totally annoyed, I finally receive a call around 11am from Jennifer who states I need front struts to the tune of $1400, and it wasn't covered under factory or extended warranty, I was very surprised that ANY car at $26K miles would need a repair that big so I asked her if they could make an exception, she said she would check with her manager. I waited for over 3 hours until I drove to Nissan because I had to get my child from school and to dance, and again hadn't heard a word from anyone at this point, and I'm thinking well I may as well pick up my car and return the loaner, so I get there around 2 or so and Jennifer tells me the managers have all been in meetings. I told her that I wasn't, and couldn't afford the repair right now, so I would just return the loaner, and pick mine up to avoid being charged for the loaner. She told me I would be ok in the car until Saturday and that she got off at 5 and would call before then. Again, I told her I had to pick up my child at school at 3:30 in The Woodlands and go straight to dance in Conroe from 4:30-5:30, so it would be hard to get back. She says ok. So, I leave, and get a call from her at 5:00 and she said that the manager denied helping with the cost and that my car wasn't under warranty??? Also, that I needed to have the car back by 7pm, and that it would be $178 for diagnostics. I couldn't believe any of what I heard. As a consumer, I'm appalled for several reasons. 1) I was NEVER, not ONE TIME, told that there was any diagnostic fee, nor was I ever told it was this amount. 2) I had to haul some serious butt to make it from Conroe back to Spring in 5:30 traffic when I was already there once that day (not to mention the gas I had to put back in it, again). 3) 2 different sales people approached me to try and put me in a 2019, when I was just still in shock that a car that was pre-certified was causing me issues after only owning for 8 months (why would I want another Nissan at this rate)? 4) I could NEVER get through to service to speak with the manager prior to getting there....so to top this off, I slide in at 6:30. No service manager there to speak to, my advisor was gone; however, Pablo who helped me on Tuesday was there and I would like to praise him for being such a great person btw! He listened to me vent and asked me if I was told about the possibility of diagnosis, I told him heck no!!! At this point he had to listen to a very upset customer, but he did so with so much poise (even though he couldn't help me with the cost). So, as we turn to the cashier(s) (who were amazing as well), no one has my paperwork and had no idea I was bringing in the loaner. So, Pablo found it on my advisor, Jennifer's desk. I pay the $178, very unwillingly because I feel this was a horrible service to be charged when not told by ANYONE prior to having to pay it. Well guess what after that, no one had my keys.... Pablo had to hunt them down. They were in a technician's toolbox. At this point I've been there an hour. My advisor also told me that the prior two times I've bene there that it wasn't noted on either about my complaint about the noise in the front. Geez, I guess it's my fault that prior advisors heard me say it but told me an appt had to be made to look at it. As not only a consumer, but also as a prior service advisor for Classic Acura in Beaumont, Tx, and I also served as a warranty clerk/cashier at Autoplex 2000, I must say that this was the worse service visit ever. Tuesdays appt with Pablo was excellent and the cashiers were also extremely nice, but this time, it was by far the worse experience I've ever had with any service department in the retail industry. I thought long and hard to contact service manager the next day, but I was so frustrated with not even getting through on the phone lines, I thought why bother. My first stop, trade-in, for an entirely different type of vehicle. My ratings below are based on my Service appt with Jennifer only. I will not even go into detail at the poise and attitude of this person. More

We took our Pathfinder to Tom Peacock to have a warranty issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful in getting a rental for me to use for the days my car would be in the shop. Feliz called me at home to inform me of additional warranty issues they discovered during their inspection and confirm repair. All repairs were completed in a day less than scheduled. Truly an easy experience. - thank you, Feliz!!! More

Great Experience I didn’t end up buying a car from this dealership on my first visit, but I was blown away by how helpful and upfront my sales person, Lauren, was! If I didn’t end up buying a car from this dealership on my first visit, but I was blown away by how helpful and upfront my sales person, Lauren, was! If anyone reading this is looking to visit Tom Peacock Nissan then please ask for Lauren Cathey. She’s great! More

I would like to say thanks to my salesman "Arthur Moore" and the team today at Tom Peacock Nissan. I wasn't able to get a vehicle today, but I will be back, needed a co-signer.. and the team today at Tom Peacock Nissan. I wasn't able to get a vehicle today, but I will be back, needed a co-signer.. More

Awesome experience My experience at Tom Peacock was great. I went in on Thursday night about 2 hours from closing. My salesman Luis Ramos was very helpful. I wanted a Ma My experience at Tom Peacock was great. I went in on Thursday night about 2 hours from closing. My salesman Luis Ramos was very helpful. I wanted a Maxima and he explained all the details of the car. He took me to the back of the car lot to look at different colors and we had to actually look at the cars with the flashlight on his phone. I was very impressed. He helped me as if it was 7 am and not 7 pm. I decided on a car, took a test drive and fell in love. I was greeted by James Milton who explained all the numbers to me. My credit is not so good so I was kind of worried that I wouldn't be able to get the beauty that I wanted. I wasn't able to get that beauty but I was put in a 2019 Altima. I moved on to finance where I met Dr. Wong. Such a remarkable guy. He explained everything to me even if I asked more than once. I told my husband about my experience and he have decided to trade in his truck for a Nissan. I wish everyone would have great customer service like these 3 guys. I will never forget them More

very fast and funny thank you to all team from tom peacock nissan, especially luis b who help me to find a good car with a very good deal, was very fast and easy !!! thank you to all team from tom peacock nissan, especially luis b who help me to find a good car with a very good deal, was very fast and easy !!! More

Horrendous Customer Service all around DON'T WASTE YOUR TIME HERE. THEY ARE RUDE.My sister just left this dealership and I'm just disgusted. My sister is hispanic and although she speaks DON'T WASTE YOUR TIME HERE. THEY ARE RUDE.My sister just left this dealership and I'm just disgusted. My sister is hispanic and although she speaks English, she has a thick accent. I guess by just looking at her they thought they could take advantage. Who knows. That being said, my sister secured financing with her credit union to finance a vehicle. Because she's not too internet savvy and didn't want to be taken advantage of, she asked me to help her with her car search. She wanted a Murano so I did the internet search for her and messaged three dealerships asking for out the door price for specific Muranos. Peacock, although with the best price online, was the ONLY one that hadn't replied yet. She took the morning and early afternoon off to look at cars but I couldn't go with her due to lack of childcare. I told her to go there first since it's the farthest away but best price. When she got there, a woman named Diana attended to her. Nice lady, but when she got her to look at the Murano we wanted to see, the window sticker was missing and she said it was $46k. When she told her the price on the internet is $23k, my sister facetimed me and Diana told ME that with fees it would be $46k. I guess she thought we are idiots or something. That bothered me my sister was getting taken advantage of so I made a phone call to the dealership myself. Asked to speak to sales. The person that picked up who refused to give her name told me she would not give me an out the door price unless I came in person. Before I could tell her my sister was already there she said it depended on financing and even after I told her she has 3rd party financing already, she said she would NOT give me an out the door price. Okay. Fine. Asked to speak to a supervisor. She still didn't give me her name. Got transferred to Aida, Internet Manager. Told her the situation, she said Israel the new car manager, would take over. In the meantime, my sister Maria Cavazos texted me telling me that Israel (the manager) kept pressuring her to apply with Nissan despite her 3rd party financing. Which is crap. I told her not to...they don't need to pressure her since she should be considered a cash buyer. When she requested the OOD price, he refused. He found out thru a coworker that I had called the dealership and proceeded to tell her he would no longer help her and just left her alone. Then Diana came back (the original lady) and said she would give her a quote. Several minutes passed and nothing so she just left. I was so upset for her. Here is a CASH buyer and they treat her like crap!! I called back again to attempt to speak to Aida. Asked for a OOD price. Said she wasn't available but this lady that didn't give me her name said she would help me. Left me on hold for 25 minutes claiming she was aware of the whole situation and would speak to a manager above Israel and then hung up. Instead of calling back, I decided to write this review in hopes that someone looking for a Nissan does not bother going here. Their staff is crap. No professionalism. Over the phone OR in person. And STILL...just checked my email again...no quote. So sad. What angers me the most is...and I forgot to mention before I remembered now, Israel just looked at her after asking for OOD price and said, "I already sent it to you! Just do the calculations yourself." Forget y'all. My sister deserves so much more than this. She's going thru a divorce and didn't need this additional stress. 28 mile drive to be treated like trash. Thanks Peacock Nissan! More

Service Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same d Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same day. Thanks for the quick service! More

happy mr luis b help me to find the right car, he explain me everything, thanks to the manager israel too, very professional team, recommended 100 % mr luis b help me to find the right car, he explain me everything, thanks to the manager israel too, very professional team, recommended 100 % More