Tom Peacock Nissan

I am always satisfied with the work done on my car. It is done in a timely and correct manner. I am not good at making appointments but i still get excellent service. is done in a timely and correct manner. I am not good at making appointments but i still get excellent service. More

Great customer service! The lady that helped me out was very polite and explained everything that my car needed! very polite and explained everything that my car needed! More

I took my Nissan Armada to Tom Peacock Nissan Houston Tx for an oil change and to change out my rear brake pads on Thursday Jan 13th, 22. Everything seemed fine until I drove off the lot. I had to drive all for an oil change and to change out my rear brake pads on Thursday Jan 13th, 22. Everything seemed fine until I drove off the lot. I had to drive all the way to deer park which I smelled like something was burning but thought it was coming from the engine. The Service Engine Soon light came on so I immediately called Rene our service advisor to inform him what was going on. He new I had an appointment I had to be at so he recommended bringing it in the next day. I then had to drive to La Porte and back towards Spring when I had to pump gas. I had 3 people point out saying your car is smoking. I then noticed smoke from my rear passenger side tire area. I checked it out and noticed it was coming from the breaks. By then it was already 8:30 and couldn’t call anyone at Tom Peacock Nissan because the service department was closed so I had to drive it like that back home to Conroe. The next day on Friday Jan 14th, 22 I called Rene around 10am to inform him of the smoke. I mentioned to him that my breaks on the rear passenger side were more than likely not recalibrated. He assured me that they would take care of the issue if I would just bring it in. After voicing my concern about driving it all the way back I was left no other choice but to bring it in. I drove it back to the dealership and once I pulled in I showed Oswaldo another service advisor the smoke coming from the rear passenger side. He stated he will have to get the managers involved and the foreman. They managed to take the car to the back and 30mins later stated that I was the one at fault. That my break calibrator had locked and I needed to pay another $360 for them to fix the issue. I explained to Rene the only reason why my break calibrator could have locked was because it wasn’t properly recalibrated. The managers did not want to take responsibility for what happened and basically sent me on my way if I didn’t want to pay another $360 for them to fix the issue which was definitely cause on their end. I didn’t have this issue before taking it in to Tom Peacock Nissan. They even did a full inspection on the vehicle before starting on the oil change and the breaks and stated everything else passed and looks good. Test drove it and still stated it’s good to go. This has been the worst experience ever and now I’m down a vehicle until I can get it fixed. This is unacceptable and the last time I ever use Tom Peacock Nissan for any of the services they have to offer. They are not an honest company. More

Great personnel that knows how to interact with their customers. Highly skilled mechanics /service rrpresrntatives. customers. Highly skilled mechanics /service rrpresrntatives. More

Nestor was an excellent service agent. He helped me with everything I needed and even stayed late to make sure I got my vehicle the same day. everything I needed and even stayed late to make sure I got my vehicle the same day. More

The service lady explain everything to me about my car. Serena was very helpful to me. I thank her so very much. Serena was very helpful to me. I thank her so very much. More

The whole experience is exceptional, the employees are well mannered and have plenty experience and attention to what the customer likes and seeks in regards to what car their interested in. I felt respec well mannered and have plenty experience and attention to what the customer likes and seeks in regards to what car their interested in. I felt respected and overall helped me gain the dream to gain a car with the best customer service provided. I would recommend this car dealership to people who love great customer service and want to gain their ideal expectations. More

despite the lack of staff but I think they did what was necessary to help me necessary to help me More

Excelente attention of personal.Good services on time. Excelente attention of personal. Good services on time. Good price for the work done. I’m happy 😊 with the service. Excelente attention of personal. Good services on time. Good price for the work done. I’m happy 😊 with the service. More

The customer service was great, I was greeted and helped with any information I needed. I always had trouble trying to lease a car because I’m a first time buyer, but thanks to Mr.Jordan Roberts I didn’t ha with any information I needed. I always had trouble trying to lease a car because I’m a first time buyer, but thanks to Mr.Jordan Roberts I didn’t have to worry about any of that he made sure that I was going to be driving off the lot ! I highly recommend anyone to go here great business More