Tom Peacock Nissan
Houston, TX
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If you need repairs done, I suggest you go elsewhere. My car was brought in a few days before Halloween (10/31/2022.) It is now 11/29/2022 and my car isn't ready. I'm not sure why they have offices, beca My car was brought in a few days before Halloween (10/31/2022.) It is now 11/29/2022 and my car isn't ready. I'm not sure why they have offices, because every time you call they're NEVER in them. Nobody ever reached out with updates or anything until I started calling 2nd week of November. ADRIAN in the BODY SHOP is my "adjuster" who eventually told me the car would be ready Friday, 11/18/2022. (Imagine 20 days with not 1 call about your car, A COURTESY CALL should be a requirement.) I call on Friday, Adrian tells me it should be ready the next day. Monday, 11/21/2022 I call again, same thing. Wednesday, 11/23/2022 around 2pm Adrian said he would give me an update before the day is over. I call back at about 4pm and Adrian suddenly has left for the Thanksgiving weekend. CHRISTINA, seemed to go blank when I asked for an HR number or complaint line. CHRISTINA put me on hold for about 2 minutes JUST TO TELL ME THE MANAGERS NAME. I'm not sure how you work somewhere and have no knowledge of your managers name that it took a minute to only find a name. HOWEVER, I got in contact with Edward the "manager" and him and CHRISTINA both accused insurance of sending used parts which is causing the delay. I reach out to insurance for a rental and they were just as shocked as me that the vehicle hasn't been repaired. Someone decided to tell the Insurance company the truth, THEY FORGOT TO ORDER AND REPLACE ONE OTHER PART. So instead of admitting their wrong-doing I've been given the runaround and the blame was placed elsewhere. DO YOURSELF A FAVOR AND GO ELSEWHERE. THE BODY SHOP CUSTOMER SERVICE HERE IS A LIVING xxxx! More
Nate and Elio were great helping me get out of the nissan I just purchased. I was reallly happy with the car but I wanted to switch. Going back from the first time I had confidence in them to take care of me I just purchased. I was reallly happy with the car but I wanted to switch. Going back from the first time I had confidence in them to take care of me and they did just that. More
Victor was a pleasure to work with. He walked me through this process, delt with my indecisiveness, and took his time to explain everything; making my new purchase as seemless as possib He walked me through this process, delt with my indecisiveness, and took his time to explain everything; making my new purchase as seemless as possible. 10/10, I recommend:) More