Tom Peacock Nissan

My overall experience at Tom Peacock was wonderful. Annemarie was my sales lady and she was great the whole time. She was patient, informative on each vehicle, made sure I was comfortable and got me wh Annemarie was my sales lady and she was great the whole time. She was patient, informative on each vehicle, made sure I was comfortable and got me what I wanted. Mushtag was a great help also, he is the sales supervisor. He also was very patient, helpful, and understanding to what I wanted and was looking for. If you looking for a vehicle plz go see them. More

I had a great experience with Tom Peacock Nissan, Juan worked very hard on getting me into my vehicle. my only problem was that the car I test drove was not the car they sold me and had me under the impre worked very hard on getting me into my vehicle. my only problem was that the car I test drove was not the car they sold me and had me under the impression I was getting. My wife had high hopes for a sun roof and the car we test drove had one vs the one we got did not. We reached out to our sales guy only for him to stop responding, that didn't sit to well with me because I explained to him how much she wanted that vehicle and he told me he was speaking to the sales manager and would get right back with me, it's been two weeks, don't get me wrong the car we have is a great vehicle but if I'm trusting what you tell me what you tell me at face value please hold to your word. you already got me to up my down payment by $500 dollars to save me me on the interest rate. I let you sell me that line, I knew bottom line it would be more money in you guys pocket had nothing to do with interest, if it did you would have showed me on paper. Instead you came back in with papers to sign and didn't break down how my extra $500 just saved me this much in interest rates. Bottom line is if you go here, make them stick to their word. Again, they are a great company but need a better follow up team. More

What a wonderful experience working with Mr. Elio, he knew what features I was looking for in my car and found the best fit for me! Elio, he knew what features I was looking for in my car and found the best fit for me! More

Victor was great and very professional! He took the time to show us the options and features and we love the maxima He took the time to show us the options and features and we love the maxima More

Very deceptive, unprofessional, and condescending practices. Worst car buying experience ever. The initial start of the process was fine but once I got to the finance department with said finance ma practices. Worst car buying experience ever. The initial start of the process was fine but once I got to the finance department with said finance manager Fernando everything went downhill and fast. Fernando over inflated my bottom line with unnecessary warranties and dealer add ons which were not disclosed to me at all because I would have declined them all because the vehicle I purchased was a cargo van so cosmetic warranties and dealer add ons are not needed. He didn't show me any of the documents or the work ups that was done solely on a tablet. I knew something was off because my instincts kicked in but I ignored it. And even once everything was signed and printed up he still didn't show anything he just quickly folded the documents which were half way filled out according to what's customary during this process. I even made a comment saying you all don't go over the financial contract anymore and he dismissively put the blame on Juan my sales rep saying he was responsible for that and Juan didn't mention a word about the final cost and add ons. But at this time I'm screwed because the deal is done. Next thing the vehicle I purchased was discovered to have a mechanical issue that is covered both by the 30 day warranty and the remaining manufacturer warranty. I brought up my concerns about it and was assured by my sales rep Juan to bring it and they would take care of it. This was December 26, 2023. I drove the vehicle around that night and the issue became more pronounced. By the next morning December 27, 2023 on my way back up to the dealership to discuss my concerns with the sales contract and to address the mechanical issue the van loss acceleration power and the noise from the engine became louder. Once I get to the dealership and I finally send the car to service in which they took out back there three different times and each time they say that's how the vehicle is supposed to sound and run as though I'm stupid and in addition the hood latch broke so my hood would close securely after opening. Here it is December 31, 2023 and the condition of the vehicle is declining with each drive. No the vehicle RPMs won't go past 1 even when go 50-60+ miles. I've had a mechanic come and look at the vehicle and he has confirmed that there is something definitely mechanicly wrong in which he mentioned the engines vacuum hose. This hose is said to be the main contributor in the cars lack of acceleration power as well as the airy and ticking/ knocking noise from the engine. According to him it's definitely an easy fix and he doesn't understand why they won't honor the repair under the 30 day warranty or the active manufacturer warranty. I've already paid over $6,000.00 in dealer add ons which was supposed to cover the whole certified inspection to find and repair the pre-existing mechanical issues and refinishing of the vehicle to make it re-saleable. At this point I feel violated, deceived, and disrespected as a minority female consumer. My car buying experience has been nothing but a joke and mockery to all those involved starting with Fernando, the used car sales manager, and the service mechanics who drove and looked at the vehicle only to lie and say nothing is wrong and that's how the 4 cylinder engine is supposed to sound. Even Ray Charles could hear and see something is clearly mechanically wrong and needs repairing. And what's disheartening is that I am a Nissan owner and I have been coming to Tom Peacock faithfully for over 15 months every 3-5 weeks to get my personal vehicle serviced. Now I'm having second thoughts about continuing my current business relationship with you all. But I know for sure the plans I had to come back and purchase my daughter's vehicle this year is a no go. More

Love this dealer. Nice people and really good service when needed. Will always go back service. Plus service doesn't take long. Been going back for oil changes and h Nice people and really good service when needed. Will always go back service. Plus service doesn't take long. Been going back for oil changes and had and extra key made and haven't had a problem at all. My go to team. More

This had to be the most unorganized deal I’ve ever made. I made at least 4 trips, 45min from my home to the dealership to sign papers because they were never ready when I got there. Then in my contract they I made at least 4 trips, 45min from my home to the dealership to sign papers because they were never ready when I got there. Then in my contract they added a service plan that I specifically asked if it could be used at any Nissan dealership and was told yes. What they didn’t tell me was that to use it at another dealership I would have to pay 1/2 the price which came to a little over $60 for an oil change & tire rotation. What’s the point in paying almost $2,000 for a service contract that I have to drive 45min past 3 Nissan dealerships in order to use it. Then I was told that they would give me 2 tanks of gas for all of my trouble that I did get 1 tank of gas and when I went to get my oil changed asked to go ahead and get the second tank of gas and was told it had been 3-4 months since I bought the car so they probably couldn’t do it. I was shocked and appalled when my saleDamion came and told me that it had been too long to collect on the tank of gas promised for all of my trouble. Basically that told me, we’ve already got your money and don’t really care if you are happy with the service now. There was never anything said about having to get the gas within a certain amount of time. On top of all of this they had me driving on an expired dealer tag because the paperwork was never ready and no one mentioned that they needed to put a new dealer tag on it. I figured it out when I got pulled over and the cop was nice enough to laugh it off and let me go with a “ya better head to the dealer & get your tags haha.” I signed my paperwork online and was never sent a copy of all of my paperwork and the receptionist has a horrible idea of what customer service is. On a couple of my many trips to sign the paperwork she would make comments like “we all have a job” or “everyone has to work.” Well when I work 12hrs, drive 30-45min to run in & sign papers, that were never ready, and then drive another 30-45min home just to have to be back up to get ready for work in 5 hours multiple times is ridiculous. This dealership has little to no customer service skills and they leave out details just to get the sale or collect more money. More

Great place to buy and trade your vehicle. The people are very helpful and friendly. Love it here “) P.S.Also they have new great electric vehicles. The people are very helpful and friendly. Love it here “) P.S.Also they have new great electric vehicles. More

I met with Jason. I found him to be honest and transparent about the car buying process. I appreciated the time to show me the features and his patience as we made our I found him to be honest and transparent about the car buying process. I appreciated the time to show me the features and his patience as we made our decision. Ultimately we did not buy but found this location to be one of the most upfront and honest car dealers. More

Juan Lanza did an excellent job of guiding us through the process and deal. I give him 6 stars out of 5. He listened and explained everything we needed to know. Excellent asset to your dealership. process and deal. I give him 6 stars out of 5. He listened and explained everything we needed to know. Excellent asset to your dealership. More