Tom Peacock Nissan
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Tom Peacock Nissan left much to be desired. While the dealership projects an air of professionalism, my experience revealed significant shortcomings, including a lack of transparency, inflated While the dealership projects an air of professionalism, my experience revealed significant shortcomings, including a lack of transparency, inflated fees, and aggressive upselling of unnecessary add-ons. It felt more like a brokerage than a dealership genuinely connected to the Nissan brand. The sales team didn’t seem knowledgeable about the cars they were selling. When I asked specific questions about features and differences between models, they couldn’t provide clear answers, which showed me that cars aren’t their focus—profit is. Additionally, it seems this dealership is accustomed to taking advantage of customers who may not be fluent in English or fully familiar with the documentation. Their tactics are clearly designed to exploit trust, but they crossed the wrong person today. This dealership lacks the connection, transparency, and integrity expected from a Nissan representative. For a fair, professional experience that prioritizes customer satisfaction, look elsewhere. if you noticed they left out their head shot photos on this site, other dealers are glad to show their faces. This alone will make one question their gestures. They don't even seem to have all their employees/sales agent listed here. They immediately destroyed the window sticker that advertised the car’s original pricing, claiming it was part of their “prep.” Instead of filing it with my records for transparency, they removed a critical piece of documentation that would have clarified the vehicle’s value. This kind of deliberate action, seemingly aimed at inflating prices and obscuring their lack of transparency, is both concerning and unethical. Tom Peacock Nissan is a textbook example of what happens when a dealership strays from its purpose: selling cars and building trust with customers. My experience here revealed not just inefficiency but a calculated approach to maximize profits at the expense of transparency, trust, and customer satisfaction. This isn’t just a performance issue—it’s a pattern of predatory practices disguised as professionalism. More
excelente servicio por parte de arely. Nos explico todo muy bien con buena atencion y buen trato Nos explico todo muy bien con buena atencion y buen trato More
I had a great time a tom peacock, i came to get my 2023 pathfindfinder service on last year and talked with Elio about getting my daughter a car. When he told me they would running specials on the new niss pathfindfinder service on last year and talked with Elio about getting my daughter a car. When he told me they would running specials on the new nissan kicks i was very happy. I just made a purchase and will be surprising her for her birthday, this month. I was very happy with the easy transaction and how elio took care of all the xtra details. will defintielt be back in future to see them for my future needs. More
Deon Has Great Customer Service , Always A great Help! Very friendly and listens to his customers and takes the time to find exactly what you’re looking for! Very friendly and listens to his customers and takes the time to find exactly what you’re looking for! More
They were all helpful and attended me quickly. There was a little wait for the service but it’s understandable as they are very busy. There was a little wait for the service but it’s understandable as they are very busy. More
Per usual service is great here which is why I always return. This is a place where I can trust my Service Advisor Sonya to always take care of my vehicle needs. She is so great about keeping me informed return. This is a place where I can trust my Service Advisor Sonya to always take care of my vehicle needs. She is so great about keeping me informed about the status and is never pushy about additional services to my vehicle. More
The salesman are dishonest and they don’t make right on their promises. The service department, however is awesome, and seem to know what true customer service is and assist rather than make excuses. their promises. The service department, however is awesome, and seem to know what true customer service is and assist rather than make excuses. More
Siempre hemos tenido nissan y nos a salido muy buen el carro. estamos contentos con el trato que recibimos. se tardo rato pero al final salimos contentos carro. estamos contentos con el trato que recibimos. se tardo rato pero al final salimos contentos More
great experience at tom peacock. i have always had nissan and this was my thrd altima, best car i had i have always had nissan and this was my thrd altima, best car i had More
Vey happy with my purchase of new Altima. Great help from arely for the deal Great help from arely for the deal More