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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
136 Reviews

136 Reviews of Tom Peacock Cadillac - Service Center

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July 17, 2024

Great service and friendly knowledgeable staff who keep you informed with regards to your service needs More

by drlamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and sharing your positive experience with us! We appreciate your kind words about our friendly and knowledgeable staff. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 16, 2024

Awesome, experience! Thank you for taking care of me, Billie Collins. Great hospitality. I am very grateful. More

by sample.gwendolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Exelent service and dealership. Thank you for the speedy service and loaner delivery! That is why I keep coming back, please don't change! More

by James M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, James! We appreciate your kind words about our service and dealership. We're delighted to hear that you had an excellent experience, including the speedy service and loaner delivery. We look forward to welcoming you back again and providing the same level of outstanding service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

I didn’t have an appointment but the service crew didn’t blink an eye. They took care of my vehicle. I’m not sure of the names of the 2 gentleman that assisted me in the service department, but they were More

by jacquitx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review, Jacqui! We are delighted to hear about your positive experience at Tom Peacock Cadillac, especially with the service crew at our 45 North location. We're thrilled that our team provided you with exceptional service and made you feel welcomed. Gabriel is indeed a valuable member of our family here, and we are grateful for your kind words. We look forward to welcoming you back for your next service visit, and please feel free to share your experience with others. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 13, 2024

I went in to have my suv state inspection. Everyone at the service department is so helpful and nice. Keep up the good work. More

by lgamble387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 12, 2024

From our Salesman George to our Service Advisor Alvis the service is second to none! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Cindy! We are thrilled to hear about your exceptional experience with us, from Salesman George to Service Advisor Alvis. At Tom Peacock Cadillac, providing top-notch service is our priority. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 12, 2024

Always friendly and a pleasant atmosphere. We’re 2 minutes away from Bayway but we prefer Tom Peacock😊 More

by tricialaboda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your positive experience with us! We appreciate your loyalty, and we're glad we could provide you with a friendly and pleasant atmosphere. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 04, 2024

I love the management team including the GM and service director. They really care and want to deliver the best service experience possible. More

by quentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our management team, including the GM and service director. Providing top-notch service is our priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional experience! Sincerely, Steve Hainline | General Manager | 281.443.7700

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