Tom Pappas Toyota - Service Center

Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice. More

Patrick in the service area was so helpful. Sat in my van and explained what they fixed. Sat in my van and explained what they fixed. More

Friendly and professional service every time. In and out in a timely manner and comfortable waiting area. In and out in a timely manner and comfortable waiting area. More

Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere More

Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have s get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud! More

The staff was helpful and courteous I am always able to easily schedule an appointment easily schedule an appointment More

Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!! More

Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. More

Outstanding employees and a job well done. Service workers went above and beyond. THank you. Service workers went above and beyond. THank you. More