Tom Pappas Toyota - Service Center

I feel everyone at Pappas went above and beyond to make sure everything was as pleasant as possible. Everyone encountered, from the ladies that greeted and got information from me to the lady that gave me sure everything was as pleasant as possible. Everyone encountered, from the ladies that greeted and got information from me to the lady that gave me the manicure...everyone was very kind and friendly! Thank you, Anita More

I was very happy with my service visit at Pappas Toyota. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You. More

It took two hrs for a oil change, due to computer problems. Just felt this was too long to wait for this service. Was late picking up my grandkids. I also believe a senior discount should be autom problems. Just felt this was too long to wait for this service. Was late picking up my grandkids. I also believe a senior discount should be automatic in this economy. Otherwise everything was good. More

I was kept fully informed about the status of my vehicle servicing, and I was not pressured to buy any services that were offered to me based on their vehicle inspection results. servicing, and I was not pressured to buy any services that were offered to me based on their vehicle inspection results. More

I felt immediately safe here. Bryan was thourough in his explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return to for future needs! More

My visit was to get an estimate for some service work. Patrick was great but their price was higher than an alternative. It was easy to schedule the appointment. Patrick was great but their price was higher than an alternative. It was easy to schedule the appointment. More

They don't offer any service not needed. The service provided is done correctly. The waiting room is nice and comfortable. They make it easy to drive into the service bay and get setup for the appointme provided is done correctly. The waiting room is nice and comfortable. They make it easy to drive into the service bay and get setup for the appointment. More

Service today was especially good. I have been using this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) an this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) and was pleased. Today, however the service rep walked my around the car to inspect it prior to service. This was the first time I have had that experience in 4-5 years I have used this company. I was surprised and pleased to see improvement. More

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankf me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS. More

Own two Pappas Toyotas. All service is performed at Papas. Gino is my Customer Service rep of choice. He is friendly, knowledgeable and trustworthy. The "experience" of the wait is very enjoyable. Tru Papas. Gino is my Customer Service rep of choice. He is friendly, knowledgeable and trustworthy. The "experience" of the wait is very enjoyable. Trudy completes the transaction and makes with a smile. Glad to see you added collision repair to your service menu. More