Tom Pappas Toyota - Service Center

We purchased a minivan from Pappa's Toyota in 2009 and they serviced the car since then. I was happy with their service until today's horrible experience with Gino the service advisor. I took the car and they serviced the car since then. I was happy with their service until today's horrible experience with Gino the service advisor. I took the car for 45,000 maintenance that included 51-point inspection, oil change, and tire rotation. As Gino was filling out my service sheet, another Pappa's employee got in the office and informed me that my car's alignment was off. I was surprised to hear that due to: 1) I have not asked them to do alignment check 2) the minivan was still in the drop-off area. I simply asked Gino why they performed a service I have not asked for and his reply was "What is the big deal, the alignment check was complimentary". I then asked him if it was part of the 51-point inspection and he said yes. When I asked Gino to prove it by showing me the 51-point inspection list, he could not as I am pretty sure alignment check was not part of the list. I have two other cars and the dealerships never performed alignment check under multipoint inspection. Long story short, we both got upset and he first told me to leave his office and then when we were out of his office told me to leave the dealership in front of other customers and employees. Gino said they can refuse to provide service to anyone. I said that might be true under certain circumstances, but this is not one of them. I wanted to speak with the service manager, but he was not there so I ended up speaking with the parts manager first and after that the owner of the dealership. I informed both of them that the way Gino treated me was unacceptable and the owner assured me that he will have a talk with Gino. By the way, the parts manager showed me the machine located in the drop off area that checked my car's alignment. It looks pretty small and seems like it uses laser to check the alignment. I have no idea how the machine works, but based on the conversation with the manager, it does not sound very reliable as they double check the results with a conventional alignment unit when they take the car to the service area. It makes me wonder if they would let the customers know if the initial results were wrong or simply pretend like they fixed the alignment and charge for it. As a result of this unpleasant experience, I decided not to use Pappa's Toyota for my future car purchase/service. I am sure there are other Toyota dealers that will appreciate my business. Thanks for reading. More

We bought a used Dodge Caliber from Pappa's in November. After two months, we had some sensors go bad. We got it towed to Pappa's. They were quick to give us a quote and quick to get the parts ordered. Emm After two months, we had some sensors go bad. We got it towed to Pappa's. They were quick to give us a quote and quick to get the parts ordered. Emmaly called us daily to give us a status. When the sensors were fixed, we found out that Dodge had an issue where something in the computer needed to be reflashed. Emmaly called the warranty company and Dodge to see if it was covered. Since Dodge had a technical service bulletin out on it, Pappa's fronted the bill for the reflash. They got it towed to a better Dodge place that was a little farther away to make sure it was done right. She called me to give me updates, and never acted frustrated when I called to ask for more information. I wish all service advisors and customer support people were like Emmaly. She was wonderful to work with! We have our car back and it runs great! Emmaly and Tony (the sales associate that we bought from) both called us to follow up and make sure all was well! What a great team! More

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been i dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!! More

I received flier in the mail for service specials and needing wheel alignment I was interested. The flier had a scratch off that would indicated if I would receive a additional discount. I received a $60 needing wheel alignment I was interested. The flier had a scratch off that would indicated if I would receive a additional discount. I received a $60 discount on the work and was sure I would be pressured into additional work, costing a lot more. I was surprised that this was not the case and was treated great. Would recommend Pappas to my friends. Jim ps I thought the " help us toot our bugle was confusing, so I just went to your web site. More

Kyle Albrecht was a great! While I had a problem that was hard to troubleshoot (electrical) he helped immensely in working through the resolution and getting the parts lined up so I could get my truck up and hard to troubleshoot (electrical) he helped immensely in working through the resolution and getting the parts lined up so I could get my truck up and running, He made me feel comfortable with all aspects of the process. A huge thanks-you goes to Kyle. More

this was our first visit, and Emmaly Garland was very knowledgeable and helpful, she was very professional and took care of us from the minute we got there until we left, you have an outstanding organiza knowledgeable and helpful, she was very professional and took care of us from the minute we got there until we left, you have an outstanding organization,and we look forward to coming back More

Patrick was an awesome help! He took time to explain everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to ge everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to get my nails done. More

I bought my car there,used, paid cash. Took out extended I bought my car there,used, paid cash. Took out extended warranty. Air conditioner went out so took in. When got in to drive, still in lot, noticed I bought my car there,used, paid cash. Took out extended warranty. Air conditioner went out so took in. When got in to drive, still in lot, noticed red air bag light was on and driver side headlight not working. Pulled back into garage, asked for service manager, short fat guy, said not their doing. Funny, worked before took it? They were in the wrong More

This was my first visit to the dealership for service. I was here visiting for my 5000 mile service included in my purchase. While I had some trouble locating where to go (a bush was covering the sign) I ev was here visiting for my 5000 mile service included in my purchase. While I had some trouble locating where to go (a bush was covering the sign) I eventually found the right spot when I spied all the other cars. Patrick helped me figure out where I was going and he quickly noticed it was my first time there. He helped me locate the waiting room and showed me the many amenities there. When it was time to pay he located me quickly, updated me on the status of my car, and made sure to mention it had been washed. He introduced me to Trudy and she quickly helped me check out and Patrick walked me right to my car so I will know where it will be parked in the future. The service was quick, efficient, and as promised. More

Everything as promised and on time, courteous, and professional I will return and would highly reccomend to any friends of mine. No complaints at all. professional I will return and would highly reccomend to any friends of mine. No complaints at all. More