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259 Reviews of Tom Pappas Toyota - Service Center
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February 07, 2015
Hands down the best I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them I have brought my car to a few different dealership here in stl depending on where i lived at the time and while i have had good experiences with them Pappas and especially Gino take it to a whole different level. When i first came to pappas I met Gino, he looked at my car and said I pas by your place everyday and see that can and keep wondering when your going to fix that tire with a smile (I had a spare on for quite some time) I knew at that point that i would never go anywhere else. to hear that he was concerned or at least thinking of my car before we even met sealed the deal. Since then I have taken my car to pappas everytime no questions asked. Gino has been able keep great tabs on my car and when things truly need to get done. One example is the last time i went in i asked to change my breaks along with other maintenance because I thought it had to be time with all the driving. He called promptly back and said yea they are getting there but you can defiantly get some more out of them, again to hear that instead of replacing them regardless made me love this place that much more, it showed immediately that they are out for the customer to the highest standard compared to other places that just want your money. He basically has helped me scheduled out all my visits, based on how my car is doing and when yo truly do what maintenance is needed as my car ages. it makes me very confident that my car will last for a very long time, as it should its a Toyota :). My family has owned 5 Toyotas so we have experience and Pappas hands down has been the best service on all sides. Everybody there is extremely friendly, they are able to answer any and all questions promptly and with expertise. I cant say enough about Pappas. I get amazing service, awesome advisement on when things need to be done and every time they have exceeded my expectations on quickness . These people work so hard to please their customers and it shows. Its like I'm family there! Gino along with everyone else that works there has made me a life customer for Pappas. Keep up the great work ya'll are the best in the west!!!!!! More
by Ryan A
Employees Worked With
February 05, 2015
Lied to !! In December 2014 I bought a 2013 yaris from Carmax , so it still has remaining factory warrenty , January 3 of 2015 I took it to Pappas Toyota becaus In December 2014 I bought a 2013 yaris from Carmax , so it still has remaining factory warrenty , January 3 of 2015 I took it to Pappas Toyota because CD player did not work , the service writer named Jim agreed . He told me it need a new radio and that it would be here in 2-3days . Called a week later still no radio , the only thing I got from Jim was an attitude. He then says I have been put on the "criticle list" turns out not to mean anything at all. Jan 29 i called Clay Cooley Toyota in Hazelwood,Mo had a new radio in my Yaris by Feb 3rd The lesson here stay away from Pappas Toyota go to Cooley Toyota its well worth the extra driving distance More
by Jmo
Employees Worked With
Jim (in no service dept )
December 13, 2014
Service Dept Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off Because of price gouging and recommending service and parts which were not needed, I have asked multiple times over the past 22 months to be taken off of all mailing and calling lists. It has not happened! Mr. Bezzole, the General Manager, is all sweetness and light until he has your money. When you express a dislike and distrust in doing business with him, and he knows he will get no more of your money, he is impatient, short tempered and rude! Although our purchasing experiences with this dealership are great, I would not recommend the Service Dept. And, as long as Mr. Bezzole is GM, I will probably avoid buying another vehicle from Pappas Toyota. More
by Koyray
Employees Worked With
September 28, 2014
Great Sevice I have my Toyota serviced at Pappas. They have a great waiting area and you don't have to wait a long time. I use the discount coupons that are mailed I have my Toyota serviced at Pappas. They have a great waiting area and you don't have to wait a long time. I use the discount coupons that are mailed to me or I find one on line. The service is very friendly and professional . I have a 2000 Avalon and they have kept it rolling for 14 years. The service man always comes out and discusses any repairs that I might need and does not pressure you to have work done. More
by nellie1912
Employees Worked With
Chris Bank 303
May 20, 2014
Avoid PAPPAS Toyota I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my ca I was lied to, deceived, and verbally abused several times at this dealership by Gino Micallef over SUPPOSED "FREE" tires, which were mounted on my car at 35,000 miles. At point of new car purchase, I was assured that the tire program I agreed to participate in, would replace "like for like" tires on my car when they were needed. That was NOT the case. Free tires wound up costing me over $1,400 dollars, with the Pappas tires donated to charity on my part. I took my car somewhere else to purchase the "like for like" tires I was promised. I refer to this dealership as CRAP-xxx Toyota. I tell everyone I see with a Papper emblem on their car of my bad experience, and give them a business card to go to an HONEST dealership, in Seeger Toyota. Funny ... Seeger hears lots of complaints about Pappas, both in their sales and service. More
by misledcustomer
Employees Worked With
May 16, 2014
very pleased!! I will be back and I shall recommend everyone I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew m I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew my mind. I've been here before and haven't left dissapointed. Even though it's my only day off they made the guy getting work done to his car waiting in line a happy happy man. Thank you guys for being efficient and a pleasure to do business with. A new life long customer- Aaron lasky. Except the lady behind the desk felt uncomfortable giving me her last name to put on the review, and I'm not ugly or a creep hahaha. Oh well :) More
by Aaron Lasky
May 06, 2014
Worst ever overall expereince Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time getting things "supposedly"fixed iin this car than anyone should have too. Not sure they even do anything to the car when they have it for hours on end. Avalon has a wind noise they cant fix, yet customer has to spend hours of their time to be there to "address" the. Total lack of sympathy and accountability of Toyota and dealership. There are plenty of Toyota dealers, go to one with a real service department, you have options. More
by hawkwash
Employees Worked With
service department
April 14, 2014
SERVICE ON SHIFT LOCK SOLENOID ASSEMBLY RECALL VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL TH VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL THEN RETURNED VEHICLE TO MY RESIDENCE. I DON'T KNOW ANYWHERE ELSE WHERE YOU CAN BEAT SERVICE LIKE THAT!!! More
by William Wolf
Employees Worked With
March 31, 2014
Was a loyal Pappa's Service customer for almost 2 years but after the last 2 service visits I have taken my service to a better Toyota dealership. The first incident was a regular oil change like I years but after the last 2 service visits I have taken my service to a better Toyota dealership. The first incident was a regular oil change like I do there every 5k miles - the next day I heard a very loud noise coming from under my hood when I started my 4runner. I popped open the hood and could clearly see a mountain dew bottle lodged in next to the engine. I pulled it out and the noise went away. It still had some oil drops in it so I could tell the mechanic at Pappas had used it the day before while changing my oil. I asked my service advisor Gino Micallef, on an unannounced visit, he immediately denied they use mountain dew bottles and tried insulting my intelligence that I might have sucked it up off the road while driving. Upon pushing him to let me speak with the service center manager or supervisor I was able to speak with the supervisor who walked in and upon seeing the soda bottle and hearing I was just in for an oil change, he immediately owned up to the mistake the mechanic made. Which instantly put me at ease, he then went on to explain how they use the soda bottle to catch oil from dripping on the engine. I understood, appreciated his honesty and he offered a free oil change next time. Because of how he handled that situation is the only reason I went back, if left to how Gino was handling the situation I would have never went back. Upon my next visit, I received the free oil change and explained to Gino that I think my rotors are bad, breaking at high speeds the steering wheel shakes, etc. Please test drive and let me know. Long story short, Gino stated the rotors are warped, could be turned and would test drive again to make sure the back rotors are ok. Said everything went fine so only needed front rotors turned. I rented a car, paid for it, so that Pappa's mechanics could have plenty of time to get it done, correctly, and I could get to work. In fact my 4runner sat on their lot for a full day after it was fixed before I could arrive to pick it up. Upon arriving it was right at closing so I immediately rushed inside to pay and to my mistake, did not look at the condition of my car. After paying, which took longer because Gino lied to me over the phone about pricing so it was 10% higher than I was verbally told. I walked outside with the last service advisor and see my car with a totally flat front tire. Not low, completely flat. It took the service advisor 3 trips to refill the air compressor to fill the tire back up. And that was after I had to ask him to please help as the dealership was closed and I had just returned my rental car so no way to drive a flat tire 4runner back home. Simply put, Pappa's Toyota does not care about customer service, they care about providing a report that shows they served 130 vehicles a day - who cares that they lie and damage their customers vehicles in the process, just make sure their report looks good every day. From the general manager Angelo to service manager Mark and service advisor Gino - not a single person cared about the service I have been receiving and the condition they left my vehicle in. I truly believe knowing how Gino is that he wanted the air in my tire leaked so I could pay them to do more on my 4runner. Furthermore, after 2 weeks of getting my rotors turned, the shake is back. Another job well done Pappa's. It is worth noting that another Toyota dealership was more than willing to provide excellent customer service and mechanical expertise to properly diagnose and repair my 4runner. Stay clear of this dealership unless you want to be taken advantage of and have your car returned in worse shape than when you dropped it off. More
by jetjobs2011
November 02, 2013
Beware!!! Dishonest business! Stay away if you do not want to pay twice. I purchased new Michelin tires from Pappas in March 2013. At the time of purchase, they did not make me aware Pappass buy their t want to pay twice. I purchased new Michelin tires from Pappas in March 2013. At the time of purchase, they did not make me aware Pappass buy their tires elsewhere and therefore Toyota will NOT cover road hazard. 6 months later one of my tires was damaged and I contacted Pappass, who said I refused to buy a $40!! road hazard for brand new 4 Michelin tires.. Who would do that?! They just put words in your mouth. Not only nobody offered road hazard to me, they did not make me aware their tires are not under Toyota or any warranty! One of my tires was damaged and I had to buy brand new tire instead of paying $20+ for labor with Toyota road hazard only because Pappas do not care about their customers and even their own business reputation! Stay away!!! More
by yelenao
Employees Worked With
Mark Trent & Chris Bank
