Tom Pappas Toyota - Service Center

removal of codes and check engine light I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerte I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerted me to the problems. He kept me informed with every step of the repair. When I came in to pick up the vehicle he reviewed every aspect of the repair with me explaining everything to me. He walked me out to my vehicle to show me where it was and to assure me that the check engine lights and codes were corrected. (it was raining, so it was really nice of him to have walked me out to the vehicle) More

Customers services were Great and right on time Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and cost. More

Routine service The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable. More

Great service and follow through Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up n Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up next day, got my car in and out for a "field test" and were able to completely address my questions. They went above and beyond what I had actually expected so they could completely address my concerns. Oh by the way, they lent me an Avalon at no cost to me for the time they had my Highlander.. More

Wonderful service department Fast professional service and very personable staff. The service from the service bay area to the service in the waiting is always efficient and kind. Fast professional service and very personable staff. The service from the service bay area to the service in the waiting is always efficient and kind. More

Annette was very atttentive and curteous. Annette was very attentive and courteous when I came in for my initial service on my 2018 Toyota Highlander. Very pleased with the service department Annette was very attentive and courteous when I came in for my initial service on my 2018 Toyota Highlander. Very pleased with the service department and the service received from attendant in waiting area. Would highly recommend Pappas Toyota. More

Why buy any where else! This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pap This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer More

Service department charged $89.95 for false diagnosis. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. I declined after repeatedly asking them what they did to diagnose the check engine light. I was told several times they ran tests on my coils and that was the issue. They never mentioned the other active codes. Went to Auto Zone where they ran the same codes that Pappas ran. (They never even cleared the inactive codes) After seeing the active code for the Mass Air Flow Sensor I Baugh a $9.00 can of cleaner and within 20min had the issue fixed. Called Pappas back several times. Got hung up on, blown off, and lied to. Additionally I was told by my service writer that Mass Air Flow Sensors did not go bad in Toyotas. This place is a joke! Thanks for wasting my time and money. More