Tom Pappas Toyota - Service Center

Great experience This visit was for free, regularly scheduled maintenance. In addition, they took care of a software upgrade for a recall. While rotating my tires they This visit was for free, regularly scheduled maintenance. In addition, they took care of a software upgrade for a recall. While rotating my tires they noticed a problem and let me know about it. Due to the 2-story, 2-bedroom potholes in Missouri, I needed an alignment. This was handled quickly. The atmosphere at the dealership is friendly and relaxed. More

Moonroof noise repair Thank you Patrick for directing me to Toyota for help with my repair. You really were courteous and explained what was needed in order to repair the n Thank you Patrick for directing me to Toyota for help with my repair. You really were courteous and explained what was needed in order to repair the noise in my moonroof. Thank you Pappas for the rental car for the day. A big thank you for all those who made it easy to get this repair completed. More

Love Pappas!!! I have had three Toyotas since 2012 serviced here and absolutely love them!!! They are friend, helpful with questions, it's so easy to schedule appoi I have had three Toyotas since 2012 serviced here and absolutely love them!!! They are friend, helpful with questions, it's so easy to schedule appointments... The waiting area is clean, comfortable and they offer an assortment of refreshments....All dealerships should strive to be like Pappas!! And Annette in Service rocks!! More

Outstanding What started out to be a simple service visit turned into a safety issue with our seat belt/airbag system. Annette kept us fully informed and promptly What started out to be a simple service visit turned into a safety issue with our seat belt/airbag system. Annette kept us fully informed and promptly updated through the whole process; and also set us up with nice temporary transportation. Much thanks to the whole Pappas service team! More

removal of codes and check engine light I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerte I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerted me to the problems. He kept me informed with every step of the repair. When I came in to pick up the vehicle he reviewed every aspect of the repair with me explaining everything to me. He walked me out to my vehicle to show me where it was and to assure me that the check engine lights and codes were corrected. (it was raining, so it was really nice of him to have walked me out to the vehicle) More

Customers services were Great and right on time Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and cost. More

Routine service The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable. More

Great service and follow through Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up n Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up next day, got my car in and out for a "field test" and were able to completely address my questions. They went above and beyond what I had actually expected so they could completely address my concerns. Oh by the way, they lent me an Avalon at no cost to me for the time they had my Highlander.. More

Wonderful service department Fast professional service and very personable staff. The service from the service bay area to the service in the waiting is always efficient and kind. Fast professional service and very personable staff. The service from the service bay area to the service in the waiting is always efficient and kind. More

Annette was very atttentive and curteous. Annette was very attentive and courteous when I came in for my initial service on my 2018 Toyota Highlander. Very pleased with the service department Annette was very attentive and courteous when I came in for my initial service on my 2018 Toyota Highlander. Very pleased with the service department and the service received from attendant in waiting area. Would highly recommend Pappas Toyota. More