Tom Pappas Toyota - Service Center

Great service Had a problem on a road trip from the Chicago suburbs to Kansas City. Couldn’t figure it out. Our hotel in the St Louis area recommended Pappas Toyo Had a problem on a road trip from the Chicago suburbs to Kansas City. Couldn’t figure it out. Our hotel in the St Louis area recommended Pappas Toyota. I called and the Service Manager said, “Come right in; we don’t want you driving with an unsafe condition.” A Service Rep was waiting when we arrived. He diagnosed the problem. They got us right in. fixed it & got us back on the road. Great service, which we very much appreciated. More

Unscheduled Visit On a Friday afternoon getting ready to run an errand, my 2009 Highlander Hybrid wouldn't start. It had sat in the garage for about a week while we we On a Friday afternoon getting ready to run an errand, my 2009 Highlander Hybrid wouldn't start. It had sat in the garage for about a week while we were gone on vacation. All of my dashboard lights came on, but the vehicle wouldn't start. Instead, the message center displayed "Have the dealer check the brake system." After looking under the vehicle and not seeing any vehicle fluids under it, I tried starting the vehicle twice more, but each time the result was the same. I called the Pappas Toyota service department and asked to talk with Pat Ragan, the customer service advisor who I routinely request. However, he was busy with another customer. I left my cell phone number for him to call me back, and my wife and I prepared to leave the house in our other vehicle. But before leaving, I decided to try the Highlander one more time. On this try, the vehicle started. After running it for several minutes, I turned it off, then immediately started the vehicle, again. Having confidence it would start should I turn it off, my wife followed me in our other vehicle as I made a couple of stops before we went to the dealership. As I pulled into the open air customer vehicle drop-off area at 4:30 p.m. on a VERY HOT Friday afternoon for an unscheduled service appointment, Patrick, who was already a half-hour past his scheduled quitting time and sweating profusely, spotted me and asked me what was up. I explained to him what had happened. Patrick immediately explained that what I was describing made sense if the battery had a bad cell or was going out. Patrick pulled the vehicle out onto the parking lot because he had to clean the corrosion off the battery terminals, and he tested the battery, which indicated it was not delivering it's rated cold start amps. Coupled with the manufacturing date on the battery, Patrick felt we had a good diagnosis. However, he decided to check to see if the vehicle computer stored any ABS codes from when it wouldn't start up for me. After verifying there weren't any codes stored, Patrick explained a few options to me, including doing nothing and just monitoring the issue until my next service appointment through replacing the battery now. After I had him look up he installation date on the battery (just under 4-years), Patrick explained to me that Toyota's pro-rated replacement plan for the battery, which was clearly under performing its rating and age. I decided to replace the battery immediately. Patrick told me he would work to get it in before the shop closed at 6:00 p.m. so I wouldn't have to leave the vehicle overnight. In addition, he said he would call me when the vehicle was done. While my wife and I had a nice evening meal, the vehicle was serviced. Patrick called me a few minutes before 6:00 p.m. to let me know the vehicle was done, and I could stop in any time up until 9:00 p.m. to pay for the service and pick the vehicle up, which we did at 8:00 p.m. Patrick went well beyond the call of duty to help me out of a difficult situation with my Highlander. Not only did he stay well after his scheduled shift on a Friday afternoon in hot sweltering conditions, but he also diligently checked out my vehicle for me to help me decide on a course of action. In addition, Patrick also worked with the shop to work in my vehicle with less than two hours left in the day, so I wouldn't have to leave the vehicle overnight, AND he didn't charge me extra for his diagnostic work. It is no wonder I ALWAYS ask for Patrick when I schedule my maintenance service with Pappas Toyota, and it is why I will keep bringing my Highlander back to Pappas Toyota time and time again for servicing. "Customer Care" isn't just a slogan for Patrick but rather his demonstrated work ethic. To me, Patrick isn't just my customer service advisor but also a trusted friend. More

Excellent service as usual, fast checkin, fast service , easy checkout. This is the kind of excellent service I have come to know over the last 16 years. as usual, fast checkin, fast service , easy checkout. This is the kind of excellent service I have come to know over the last 16 years. More

Scheduled service Chris Bank was very professional and kept me informed about my vehicle. Factory trained technicians get the job done right. I wouldn’t trust my vehicl Chris Bank was very professional and kept me informed about my vehicle. Factory trained technicians get the job done right. I wouldn’t trust my vehicle to anyone else. More

Service on 6/20/19 Brought 2014 Toyota Sienna for service on June 20th, 2019 to Pappa's Toyota. Enjoyed the snacks and coffee. Service was fast. Thank you very much. Brought 2014 Toyota Sienna for service on June 20th, 2019 to Pappa's Toyota. Enjoyed the snacks and coffee. Service was fast. Thank you very much. More

Great experience This visit was for free, regularly scheduled maintenance. In addition, they took care of a software upgrade for a recall. While rotating my tires they This visit was for free, regularly scheduled maintenance. In addition, they took care of a software upgrade for a recall. While rotating my tires they noticed a problem and let me know about it. Due to the 2-story, 2-bedroom potholes in Missouri, I needed an alignment. This was handled quickly. The atmosphere at the dealership is friendly and relaxed. More

Moonroof noise repair Thank you Patrick for directing me to Toyota for help with my repair. You really were courteous and explained what was needed in order to repair the n Thank you Patrick for directing me to Toyota for help with my repair. You really were courteous and explained what was needed in order to repair the noise in my moonroof. Thank you Pappas for the rental car for the day. A big thank you for all those who made it easy to get this repair completed. More

Love Pappas!!! I have had three Toyotas since 2012 serviced here and absolutely love them!!! They are friend, helpful with questions, it's so easy to schedule appoi I have had three Toyotas since 2012 serviced here and absolutely love them!!! They are friend, helpful with questions, it's so easy to schedule appointments... The waiting area is clean, comfortable and they offer an assortment of refreshments....All dealerships should strive to be like Pappas!! And Annette in Service rocks!! More

Outstanding What started out to be a simple service visit turned into a safety issue with our seat belt/airbag system. Annette kept us fully informed and promptly What started out to be a simple service visit turned into a safety issue with our seat belt/airbag system. Annette kept us fully informed and promptly updated through the whole process; and also set us up with nice temporary transportation. Much thanks to the whole Pappas service team! More