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259 Reviews of Tom Pappas Toyota - Service Center
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August 26, 2020
Gino is great! He took care of me right away. Service performed and completed in less than an hour! Very clean service department and waiting area. Pappas Toyota is a terrific dealership!! performed and completed in less than an hour! Very clean service department and waiting area. Pappas Toyota is a terrific dealership!! More
by pnassif
Employees Worked With
August 07, 2020
Great service Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not t Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service. More
by Satisfied
August 07, 2020
Service Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and welcoming by everyone there. More
by madelinehopkins5
Employees Worked With
Chris Bank, Jamie Pringle
July 23, 2020
I can’t thank the people at the service center enough! we were two hours into a Grand Canyon trip when our check engine light went on, luckily not too far from Pappas Toyota. We were told it would be over tw were two hours into a Grand Canyon trip when our check engine light went on, luckily not too far from Pappas Toyota. We were told it would be over two hours before they could get our car in because they were clearly busy, but 15 minutes later our car was getting fixed and we were back on the road in no time. you saved our vacation! thank you! More
by d_smiles2000
Employees Worked With
Chris Bank
July 21, 2020
If you are a woman don’t go to this dealer. Terrible customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain st customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain stupid in general. I am neither. I told the service advisor exactly what was wrong with my car, what it was doing, how the problem occurred now and in the past and that it was a known issue with my make and model of car. Kyle answered my call on lunch. Ok fine we all have to eat. He listened to me calmly and patiently until it was his turn to order food then totally ignored me until he was done ordering. After I explained the situation (again) he refused to apologize for his staffs’ rude and inappropriate behavior until he reviewed my file and spoke to his staff. What? I repeated that I was more upset over the treatment I received than the resolution or lack thereof and he still refused to apologize for his advisor speaking down to me because I am a woman. Then at the end of the day when he couldn’t duplicate the noise my car was making, despite me telling him it wasn’t doing it consistently and last time it was there for the same problem they had to keep my car for three days to hear it, he had Darrin the original service advisor call me so he could insult me some more. Absolutely terrible service. If you are a woman don’t go here!! More
by Rtran80
July 11, 2020
professional service I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and fo I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas! More
by sybilbowen
Employees Worked With
Other Employees :
Daniel (Parts)
July 01, 2020
The Pappas service team is simply awesome from every aspect of service. They are prompt, friendly, knowledgeable and I’m glad to be a 4 year customer. aspect of service. They are prompt, friendly, knowledgeable and I’m glad to be a 4 year customer. More
by al.d.howlett
February 28, 2020
Patrick checked me in at 8am and was cheerful and upbeat. He verified all my information and made sure I knew what service would be performed. He told me it would take about an hour and 15 minutes and he ca He verified all my information and made sure I knew what service would be performed. He told me it would take about an hour and 15 minutes and he came to get me from the waiting area almost to the minute. Once back in the garage Patrick explained everything that was done on my vehicle and made sure to ask if I had any questions. More
by pnassif
Employees Worked With
February 25, 2020
Have had good experiences with Pappas Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I love my Camry and Pappas takes good care of her. More
by Donna L.
Employees Worked With
February 05, 2020
Gino is kind and patient when dealing with me. As a female senior, I am not looking for hassles when it comes to my automobile, just good service and care. This is my experience with Gino and Papp As a female senior, I am not looking for hassles when it comes to my automobile, just good service and care. This is my experience with Gino and Pappas Toyota, whether it be buying or maintenance time. Thank you , Gino and all the employees at Pappas who make our experiences pleasant. More
by jpn008
