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Tom Pappas Toyota - Service Center

St. Peters, MO

4.8
259 Reviews

259 Reviews of Tom Pappas Toyota - Service Center

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June 07, 2022

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem. More

by moservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Ragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Tom Pappas Toyota responded

Thank you so much for your business and your kind review. We appreciate it!

June 02, 2022

Very good experience everyone was very helpful and kind. The gentleman in the service dept. knew right away what the problem was. They check and made sure my truck was under warranty. More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Shore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a gentleman who worked on my truck. Don’t know his name he also had a Tacoma. He was extremely helpful. Keep me informed and figured out the problem.
Jun 02, 2022 -

Tom Pappas Toyota responded

Jane, thank you for your business and the kind review!

May 26, 2022

Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!! More

by madannenbrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Lowry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022

The appointment was easy to make (online) - the folks were ready for me upon arrival. The car was serviced (oil, filter, tire rotation, brake inspection, taillight replacement and fuel induction cleanin More

by Dr. Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Rigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Ketts
May 17, 2022 -

Tom Pappas Toyota responded

Thank you very much Dr. Charles, we appreciate your business!

May 06, 2022

Up front with pricing and quick, efficient service! They had my tires rotated and I was on my way! More

by monique.winkler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Shore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Tom Pappas Toyota responded

Thank you Monique! We appreciate your kind words.

April 28, 2022

I have been going to Pappas since 2018. I was there for service and asked if I could get my car washed. They said they don’t do that anymore. While I was waiting for my car I called the Bom More

by Rave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Shore
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Tom Pappas Toyota responded

Rave, We're very sorry that your experience was not to your expectations. We haven't had a car wash in several years; we hope you'll still continue to come to dealership to receive the excellent service work that we provide.

April 25, 2022

Great service! ! Short wait and well explained service which was done on my car. Good reminders on upcoming service. Our next car will be at Pappas Toyota for sure! More

by tcaples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Apr 25, 2022 -

Tom Pappas Toyota responded

Thank you so much for your business!

April 24, 2022

Excellent service. Explained everything in detail and the cost. Service advisor Pat. Answered any questions that I had. More

by jrb843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Ragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Tom Pappas Toyota responded

Thank you for your business!

April 23, 2022

Great service every-time I go. The prices for tire rotation and oil change very compare More

by dm7958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Micallef
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Tom Pappas Toyota responded

Appreciate the kind words!

April 19, 2022

I have used Pappas Toyota for all work on my 2007 RAV4 since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to fin More

by Gram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Lowry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Tom Pappas Toyota responded

Thank you very much for your business Gram!

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