Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Pappas Toyota
St. Peters, MO
874 Reviews
Tom Pappas Toyota has been servicing St. Louis and St. Charles for over 30 years! As one of the leading Toyota dealers for MO, we pride ourselves on having friendly employees focused on our customer's needs. Whether you are from O'fallon, St. Peters, Wentzville or Warrenton, or St. Louis you will enjoy the Pappas experience! Customers who come across the river from St. Louis know they will receive great pricing and excellent service!
Come and meet our service manager Kyle Albrecht, he has over 30 years in the Toyota parts and service industry. His knowledge and expertise allow us to take on the toughest repair jobs with confidence. Our pre-owned sales manger Alex Wallut, always has a keen eye out for excellent pre-owned vehicles in the St. Peters, O'fallon area. This keeps our gently pre-owned vehicle stock full of the best cars in St. Charles.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 874 reviews
January 17, 2011
This is one of worst customer experience I ever had on a search for buying a car at a dealership. When did I had this ? Just now few minutes before. We waited for close to 3 hrs to experience that. What search for buying a car at a dealership. When did I had this ? Just now few minutes before. We waited for close to 3 hrs to experience that. What happenned ? We asked for a price match and they went back and said its do-able and then came back with presumed conditions that we were college graduate and said they cant do it as they found out that we cant qualify. I will probably call the Toyota customer experience Number to explain the whole situation. My suggestion is not to visit the dealership at all..... More
by mycarsearch
Employees Worked With
Matt Seeler
November 06, 2010
My wife and I have purchased at least four cars from Pappas Toyota over the last 8-10 years and have always been treated the best of any dealer we've ever dealt with. We always work with Tim Alloway (do Pappas Toyota over the last 8-10 years and have always been treated the best of any dealer we've ever dealt with. We always work with Tim Alloway (don't remember if that's how his name is spelled) in the used car area. He's been courteous and given us what I've thought was a fair price on the purchase and trade-in sides of our transactions. He's also put up with me coming by every year or so to see if what I'm looking for has dropped into my price range yet. We've worked with Angelo (sorry if I butchered that one too) who's also been very good. The vehicles we've bought included a 1998 Avalon, 2001 Camry, 1997 Mountaineer, and 1997 Mercury Sable, and maybe more I can't remember. The American cars have been good; the Toyotas great. They've quickly handled repairs needed with the vehicles to get them off the lot in good condition. Service has been good too. One thing that always spoke very well for the business is the longevity of their employees. I've seen the same faces and names for many years. More
by dsantaga
Employees Worked With
Tim in used car sales
November 04, 2010
Associates were not very personable. They never remembered who I was or what I was there for. They took an exceptionally long time for any service. A close family member also bought a car from thi remembered who I was or what I was there for. They took an exceptionally long time for any service. A close family member also bought a car from this dealership, however when asked for their sales person they would not give any information and told me to avoid using them. More
by LeMoNBaBy
Employees Worked With
multiple
September 24, 2010
DISHONEST, MISREPRESENTATION and attempting to take advantage of me! I drove out to Pappas Toyota after contacting them first by telephone during which they confirmed their advertising that they were advantage of me! I drove out to Pappas Toyota after contacting them first by telephone during which they confirmed their advertising that they were offering "several thousand, up to $6000 over blue book value for ANY trade-in" including a "clunker". Blue book value on my vehicle is $8000 -- they offered $4800 and tried to tell me they thought my vehicle might have a "tranny problem in the future" and there is a problem with the "ball bearings". Either they are complete crooks or even worse they felt they could take advantage of a 70 year old little white haired lady! More
by alooper
Employees Worked With
Megan Prinzi
