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Tom Pappas Toyota

St. Peters, MO

4.8
867 Reviews
Tom Pappas Toyota has been servicing St. Louis and St. Charles for over 30 years! As one of the leading Toyota dealers for MO, we pride ourselves on having friendly employees focused on our customer's needs. Whether you are from O'fallon, St. Peters, Wentzville or Warrenton, or St. Louis you will enjoy the Pappas experience! Customers who come across the river from St. Louis know they will receive great pricing and excellent service! Come and meet our service manager Kyle Albrecht, he has over 30 years in the Toyota parts and service industry. His knowledge and expertise allow us to take on the toughest repair jobs with confidence. Our pre-owned sales manger Alex Wallut, always has a keen eye out for excellent pre-owned vehicles in the St. Peters, O'fallon area. This keeps our gently pre-owned vehicle stock full of the best cars in St. Charles.
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10011 Spencer Rd

St. Peters, MO

63376

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Showing 867 reviews

November 14, 2011

Mark is very professional sales. He provided me all the information I want it and also, he give me the good price. I purchase the vehicle here is because of the salesperson. More

by cgw168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Garner, Mark Garner
November 14, 2011

The facility is state of the art,the people very freindly,and mr. Garner is top notch.I will recomend Pappas Toyota to friends and family. More

by bee cee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark garner, Mark Garner
November 14, 2011

If you need a Toyota, Pappas Toyota is the place to go and the Salesperson to see is Mark Garner. He is always professional and cares about the customer and the product. Thanks Mark! We love our Venza!!! More

by Carmen Dunteman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Garner, Mark Garner
October 17, 2011

Pappas installed the wrong type of after-market leather after buying a new Sienna. They first offered us a bug shield to make up for it. A bug shield! I then negotiated an extended warranty that include More

by kipster21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Vargas
September 21, 2011

Dishonest regarding a repair. Did not inform me and used non Toyota parts in my repair, causing my car to run suboptimally and requiring correction at another dealership. More

by unhappy307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Trent
Nov 16, 2011 -

Tom Pappas Toyota responded

â—¦My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. If you would have returned back to our dealership for a resolution as we suggested, we would have been happy to accomodate you. It was clearly marked on your receipt that a non-factory part was used at your request.

August 21, 2011

The salesman was fantastic. You could tell he wanted to work with us to purchase our car. The new car was for my wife, and he listened to her and found her new dream car he did a remarkable job. She got e More

by tomtomthepipersson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE GRAY, Mike Gray
July 09, 2011

Stay away from Gino and the service dept. where he "operates." His sales antics are condoned and the customer be damned. I learned a costly lesson and will NEVER go back. And I was a loyal customer More

by misledcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gino
June 13, 2011

I have purchased several vehicles from this dealer over the last 20 years, and have always been very satisfied with the service and the sales department. Recently leased a new Prius, and was very pleased More

by dsmasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mulitple
June 12, 2011

I bought 2 cars from there and also have service performed on both vehicles there. I would rather have technicians trained to work on my vehicles than non qualified individuals like some of the chai More

by rachel3862
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Overkamp, Ryan Ferguson, Alex Wallut, Gino , Ryan Ferguson
May 12, 2011

Probably ok to purchase a new car from ... DO NOT, i repeat, DO NOT have them perform ANY service. Have had numerous issues that service department has not been able to resolve. Communicated this t More

by saynotoyota
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Pappas, Mark Trent
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