Tom Pappas Toyota

This was the easiest car purchase I've ever experienced. From my initial contact with Mark Garner to my friendly "send off" by Chrissy Davis, it was a pleasant experience. Mark Garner was extremely respons From my initial contact with Mark Garner to my friendly "send off" by Chrissy Davis, it was a pleasant experience. Mark Garner was extremely responsive, providing accurate information and timely updates. (No "pressure" selling.) Robert Holiday was quick and thorough in working through the finance process and paperwork, answering any questions I had. Chrissy Davis was great in explaining the features of my new car...lots of enthusiasm and patience in answering all of my questions. I didn't note the receptionist's name; however, I do want to mention that she was friendly and helpful both times that I visited the dealership. It is evident that "excellent customer service" is this dealership's guiding principle. More

mike gray was friendly, knowledgeable, and not pushy. he told me about several cars available, but didn't try to force a decision. when i decided what car i wanted. he told me more about that car. the deale told me about several cars available, but didn't try to force a decision. when i decided what car i wanted. he told me more about that car. the dealership was out of them, so he got one from a sister dealership for me to test drive. that's the car i bought. mike the finance guy was very friendly, explained ALL paperwork clearly and thoroughly until i understood everything. i am very pleased with my car buying experience and the people who worked with me. More

We went there loooking for a new car, and was given a good deal on a Corolla. We decided to switch it with a different model a day later, and they were very helpful, and helped us get the car we wanted f good deal on a Corolla. We decided to switch it with a different model a day later, and they were very helpful, and helped us get the car we wanted from another dealership. The entire staff was very helpful, nice and I will go back when I am ready to upgrade to a new car in the future. More

Was working with several differant people to buy a new 2012 Camry XLE with leather and navigation. Spoke on the phone with them multiple times thru out the time we were negotiating over the phone. Each ti 2012 Camry XLE with leather and navigation. Spoke on the phone with them multiple times thru out the time we were negotiating over the phone. Each time I spoke with them I asked to make sure that the car was equipped with the options I was looking for. After speaking with them and paying $100 down to hold said vehicle we drove 2 vehicles about 40 minutes to their dealership to complete the transaction. When we arrived and went to inspect the vehicle we were quite surpised to find that it was not what we had asked for. We never spoke to the manager and after way to much time someone came out to inspect vehicles that we had brought in for trade and to my oppinion was very rude. I would not reccommed trying to work with this dealership and believe that they are unable to listen to simple requests. No one but the sales person never tried to make this experience any better which I believe shows bad management. More

I totaled my 2009 Hyundai Sonata and wanted to replace it with another Sonata. My first Sonata was a 2006 and I loved that car. I had been searching for over 2 weeks, mostly in Illinois where I live. I was f with another Sonata. My first Sonata was a 2006 and I loved that car. I had been searching for over 2 weeks, mostly in Illinois where I live. I was finding nothing in my price range and thought I would have to go to an Elantra which I didn't want to do. I found Jessica on Craigs List and was thrilled to find she worked out a Dealership. I found just the car I wanted. It was perfect, the Sales Staff were great and I cannot say enough about Jessica. I have been telling everyone that St. Peters is not to far to go to great service, a wonderful car and kind and respectful people. I loved working with the ladies as my previous experience with salesmen had not been good. At Tom Pappas I was treated with respect and dignity. Thanks to everyone there for all they did for me. More

Mark Garner is super friendly, helpful, and knowledgeable. He does the homework for me, and is trustworthy. I will be buying a new vehicle one of these days and it will be bought from Mark re knowledgeable. He does the homework for me, and is trustworthy. I will be buying a new vehicle one of these days and it will be bought from Mark regardless of where he works. I hope he remains at Pappas, as their service folks, parts department, and even the cashier are knowledgeable and friendly. Pappas does not oversell their product. I visit Mark whenever I come in, and he always says Hi Pat! without any advance notice. My son, daughter-in-law, daughter, wife, and myself all own Toyota's. Pat Holden More

I am very pleased with the whole purchase operation. I received numerous friendly smiles and hellos from all the staff that handled my sale. Like most people I wish I could have swung a better deal. The received numerous friendly smiles and hellos from all the staff that handled my sale. Like most people I wish I could have swung a better deal. The young lady ( I forget her name) who demonstrated all the ammenities in my new truck was just awesome. The finance manager was very pleasant to work with. Much nicer than other dealers I have ever dealt with. The service manager called me to let me know that the other options I had ordered had come in and helped me set up a time to have them installed. The parts came in much sooner than anticipated and that was great. I do however wish I could have gotten a better trade-in price for my old truck. Because I see all the ads on TV and papers for $4,000.00 - $6,000.00 on your old vehicle no matter what shape it's in. I was a bit disappointed also that I could not get a Veterans or Senior Citizens discount of any kind. But all in all I am quite pleased with the service I have received from Pappas Toyota. More

Professional Service Advisor(Bryan Kerner)reviewed my repair order, offered several timely suggestions, and kept me updated during my 90 min repair visit. Repairs were done correctly, and Bryan was the repair order, offered several timely suggestions, and kept me updated during my 90 min repair visit. Repairs were done correctly, and Bryan was the consummate professional. I will definitely to this dealership again for factory repair work. More

This was my First Experence with Pappas Toyota and I couldnt ask for a better Place to Buy a Vehicle. Nick Yuede The Sales person I worked with was top notch and very Profesional and I couldnt have aske couldnt ask for a better Place to Buy a Vehicle. Nick Yuede The Sales person I worked with was top notch and very Profesional and I couldnt have asked for a better person to help me with my purchase. I will be doing Business with them in the future with Nick as my salesperson. Thank you Pappas Toyota. I also wish to add That I also worked with Glen Ritter Angelo Bezzole who were Very Helpful & efficient. More

This is the second vehicle I bought with John and the sixth vehicle I have purchased with Tom Pappas Toyota. I have always been very pleased with the sales staff, finacial assistance, and the maintenanc sixth vehicle I have purchased with Tom Pappas Toyota. I have always been very pleased with the sales staff, finacial assistance, and the maintenance department at Papas'. Any issues that have developed over the years have been resolved instantly. To include the complete replacement of the engine in my Toyota pickup which had a major engine issue. They replaced this at 10,000 miles and provided a loaner vehicle while the truck was being repaired. I have reffered others who have purchased vehicles from Papas to include my daughter and son who bought new Tundra and Preius. This is an excellent dealership who, in my view, have one of the best maintenance/service departments. Their service department staff takes the time to listen and resolve my needs. They are honestly interested in "serving" us. More