Tom Pappas Toyota

It took two hrs for a oil change, due to computer problems. Just felt this was too long to wait for this service. Was late picking up my grandkids. I also believe a senior discount should be autom problems. Just felt this was too long to wait for this service. Was late picking up my grandkids. I also believe a senior discount should be automatic in this economy. Otherwise everything was good. More

I felt immediately safe here. Bryan was thourough in his explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return to for future needs! More

My visit was to get an estimate for some service work. Patrick was great but their price was higher than an alternative. It was easy to schedule the appointment. Patrick was great but their price was higher than an alternative. It was easy to schedule the appointment. More

They don't offer any service not needed. The service provided is done correctly. The waiting room is nice and comfortable. They make it easy to drive into the service bay and get setup for the appointme provided is done correctly. The waiting room is nice and comfortable. They make it easy to drive into the service bay and get setup for the appointment. More

Service today was especially good. I have been using this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) an this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) and was pleased. Today, however the service rep walked my around the car to inspect it prior to service. This was the first time I have had that experience in 4-5 years I have used this company. I was surprised and pleased to see improvement. More

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankf me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS. More

Own two Pappas Toyotas. All service is performed at Papas. Gino is my Customer Service rep of choice. He is friendly, knowledgeable and trustworthy. The "experience" of the wait is very enjoyable. Tru Papas. Gino is my Customer Service rep of choice. He is friendly, knowledgeable and trustworthy. The "experience" of the wait is very enjoyable. Trudy completes the transaction and makes with a smile. Glad to see you added collision repair to your service menu. More

Service Center employees are always fast, efficient and very personnable, to all customers visiting their facility. It's a pleasure to have professional and courteous people to assist you. Thanks!!! very personnable, to all customers visiting their facility. It's a pleasure to have professional and courteous people to assist you. Thanks!!! Duane Meadows More

I find pappas toyota to be a friendly dealer to work with and the personnel there to be very accomodating. Any service work I've had done there ha been very satisfactory. This is the second vehicle I have bo and the personnel there to be very accomodating. Any service work I've had done there ha been very satisfactory. This is the second vehicle I have bought from Pappas Toyota and if I have occasion to buy another Toyota, they will be the dealer I will go to. I recommend them to friends and acquaintances without reservation. Walter Hermandorfer More

Wow! Out of all the years of buying new vehicles this dealership and it's staff know how to make car shopping fun! ... After a negative experience visiting "another" Toyota dealership in the St.Louis are dealership and it's staff know how to make car shopping fun! ... After a negative experience visiting "another" Toyota dealership in the St.Louis area , I decided to try Pappas .. Being met by and working with Nick Yuede was a real treat ... then a brief conversation with Angelo Bezzole and I knew I was in the right place... finishing up in the last stages of the deal with a super nice gentleman (apologize for not remembering his name) in the "paperwork department" made sure we had all the necessary paperwork we needed before traveling back to Quincy Illinois... once the apaperwork was finished Nick introduced me to Eric Schmidt the delivery specialist who put the icing on the cake .. man this guy knows his stuff ! .. Having been in the car business for 30+ years and being a car dealer/owner operator, I'm not easily impressed .. HOWEVER, the people who handled my deal were truthful, honest, sincere, and took great pride in making sure I was handled with the best of care... I will be overjoyed to pass the name of this dealership to my friends and family.. I feel good about being a customer who bought my latest Toyota (this makes the 7th) from the great staff at Pappas .. they MORE than exceeded my expectations .. all the best- Chuck Darnell / Quincy, Illinois More