Tom Pappas Toyota

We bought a used Dodge Caliber from Pappa's in November. After two months, we had some sensors go bad. We got it towed to Pappa's. They were quick to give us a quote and quick to get the parts ordered. Emm After two months, we had some sensors go bad. We got it towed to Pappa's. They were quick to give us a quote and quick to get the parts ordered. Emmaly called us daily to give us a status. When the sensors were fixed, we found out that Dodge had an issue where something in the computer needed to be reflashed. Emmaly called the warranty company and Dodge to see if it was covered. Since Dodge had a technical service bulletin out on it, Pappa's fronted the bill for the reflash. They got it towed to a better Dodge place that was a little farther away to make sure it was done right. She called me to give me updates, and never acted frustrated when I called to ask for more information. I wish all service advisors and customer support people were like Emmaly. She was wonderful to work with! We have our car back and it runs great! Emmaly and Tony (the sales associate that we bought from) both called us to follow up and make sure all was well! What a great team! More

I've purchased 2 used vehicles from Pappas Toyota and Tony was my sales agent both times. I would definitely recommend Tony to anyone interested in looking for a new or used vehicle. Tony is knowledgabl Tony was my sales agent both times. I would definitely recommend Tony to anyone interested in looking for a new or used vehicle. Tony is knowledgable about the products and his demeanor is kind, courteous and professional. Tony made sure the sales experience was about finding the vehicle I wanted. When its time to buy again Tony is my man! More

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been i dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!! More

We recently purchased a used car for my daughter. After two weeks of driving the car, we found issues that were not disclosed to the dealership on the initial tradein. Pappas Toyota sales, service and fin two weeks of driving the car, we found issues that were not disclosed to the dealership on the initial tradein. Pappas Toyota sales, service and finance went way above our expectations to make sure we were happy with our used car purchase. They took the car back to deal with the undisclosed issues and made us a great deal on a much better used car. The dealership went out of their way to make sure we, as a customer, were treated honestly and fairly. Pappas Toyota stands behind the products they sell (new or used) and always makes sure the customer comes first. They are a great group of people to work with and I would highly recommend them to anybody looking to purchase a vehicle. More

I received flier in the mail for service specials and needing wheel alignment I was interested. The flier had a scratch off that would indicated if I would receive a additional discount. I received a $60 needing wheel alignment I was interested. The flier had a scratch off that would indicated if I would receive a additional discount. I received a $60 discount on the work and was sure I would be pressured into additional work, costing a lot more. I was surprised that this was not the case and was treated great. Would recommend Pappas to my friends. Jim ps I thought the " help us toot our bugle was confusing, so I just went to your web site. More

This was my second and third purchases from Toyota. I purchased two new company vehicles from Pappas Toyta in two consecutive days. My sales persons name is Jessica Vargas. My purchasing experience was n purchased two new company vehicles from Pappas Toyta in two consecutive days. My sales persons name is Jessica Vargas. My purchasing experience was nothing less than great. Everything the other people expressed in their reviews was right on target as far as my experience with Jessica Vargas and the great team that Pappas Toyta has put together at their dealership. The trade in value for my old vehicles was fair. I had performed my home work and had a pretty accurate view of the value of my old vehicles before I went to the dealership. There wasn't any haggleing on the dealerships behalf over trade in prices. I recieved fair pricing. Jessica was very professional and courteous. Her knowledge of the product line shes sells is very good. She was able to anwser all of my questions with out hessitation. I purchased my first vehicle from Pappas Toyota 4 and a half years ago ( through Jessica ). I have had occasion to have the vehilce serviced at Pappas Toytoa a number of times for scheduled maintenance since that purchase. The serviceing staff at the dealership are knowledgable, professional and courteous. On a recent trip to get a check engine light looked at the service rep was able to resolve the problem, explain what probably occurred and sent my employee away with out a charge, all with in just a few minutes. When I have had my vehicle serviced at Pappas, they kept me informed as to the status of the vehicle, what is needed and the cost associated with what is required. No unexpected surprises ! I now have three Papas Toyota vehicles in my company fleet. The first Toyota I purchased a 2009 Prius 4 is running great, it has 110,000 miles on it ! I will be purchasing more Toyotas from Pappas in the futre as my older vehicles are retired and I will be asking Ms. Vargas for her future assistance in making those purchases. More

Overall, Jessica was great to work with and we love our new 4-Runner! My husband and I fight over who gets to drive it! new 4-Runner! My husband and I fight over who gets to drive it! More

Mark was very friendly and professional to work with. I had done a lot of research on the used vehicle they were selling so I knew my bottom line price going in. After only a few minutes of discussion, aft had done a lot of research on the used vehicle they were selling so I knew my bottom line price going in. After only a few minutes of discussion, after driving the vehicle, looking at the CarFax, and learning about the vehicle being "Pappas Certified", we were able to agree on a price which was agreeable to both of us. Mark did a great job and everyone else I came in contact with at Pappas Toyota, including Amy and "Doc" Holiday were very friendly, helpful and professional. I Highly Recommend Pappas Toyota to anyone interested in buying a new or used vehicle. More

Kyle Albrecht was a great! While I had a problem that was hard to troubleshoot (electrical) he helped immensely in working through the resolution and getting the parts lined up so I could get my truck up and hard to troubleshoot (electrical) he helped immensely in working through the resolution and getting the parts lined up so I could get my truck up and running, He made me feel comfortable with all aspects of the process. A huge thanks-you goes to Kyle. More