Tom Pappas Toyota

Tony Garner is relationship driven. He will help you get the car you want. With Tony there is no hassle or hard selling. Helpful Service is Tony's DNA. We bought 2 great cars from him! His nickname is T the car you want. With Tony there is no hassle or hard selling. Helpful Service is Tony's DNA. We bought 2 great cars from him! His nickname is Tony the Tiger! More

We purchased a minivan from Pappa's Toyota in 2009 and they serviced the car since then. I was happy with their service until today's horrible experience with Gino the service advisor. I took the car and they serviced the car since then. I was happy with their service until today's horrible experience with Gino the service advisor. I took the car for 45,000 maintenance that included 51-point inspection, oil change, and tire rotation. As Gino was filling out my service sheet, another Pappa's employee got in the office and informed me that my car's alignment was off. I was surprised to hear that due to: 1) I have not asked them to do alignment check 2) the minivan was still in the drop-off area. I simply asked Gino why they performed a service I have not asked for and his reply was "What is the big deal, the alignment check was complimentary". I then asked him if it was part of the 51-point inspection and he said yes. When I asked Gino to prove it by showing me the 51-point inspection list, he could not as I am pretty sure alignment check was not part of the list. I have two other cars and the dealerships never performed alignment check under multipoint inspection. Long story short, we both got upset and he first told me to leave his office and then when we were out of his office told me to leave the dealership in front of other customers and employees. Gino said they can refuse to provide service to anyone. I said that might be true under certain circumstances, but this is not one of them. I wanted to speak with the service manager, but he was not there so I ended up speaking with the parts manager first and after that the owner of the dealership. I informed both of them that the way Gino treated me was unacceptable and the owner assured me that he will have a talk with Gino. By the way, the parts manager showed me the machine located in the drop off area that checked my car's alignment. It looks pretty small and seems like it uses laser to check the alignment. I have no idea how the machine works, but based on the conversation with the manager, it does not sound very reliable as they double check the results with a conventional alignment unit when they take the car to the service area. It makes me wonder if they would let the customers know if the initial results were wrong or simply pretend like they fixed the alignment and charge for it. As a result of this unpleasant experience, I decided not to use Pappa's Toyota for my future car purchase/service. I am sure there are other Toyota dealers that will appreciate my business. Thanks for reading. More

We seen a used car listed by Jessica, the car we chose was sold "as-is", once I looked it over and checked it out, I realized that even though she was selling us this car "as-is" due to high mileage, ther was sold "as-is", once I looked it over and checked it out, I realized that even though she was selling us this car "as-is" due to high mileage, there was nothing wrong with this car. Once we purchased it, we drove it straight to our mechanic and as I originally thought, it passed inspection and there was NOTHING wrong with this vehicle. I feel that we will be very happy for a long time with our 1997 Honda Civic LX. We will be returning within 2 months to find another great deal. Thanks Jessica and the staff at Pappas Toyota More

jessica made my buying a 2013 avalon the most pleasant experience in me buying about 25 new cars in my lifetime. she knew the answer to every question that i asked. NO HASSLE, NO PRESSURE, This is my f experience in me buying about 25 new cars in my lifetime. she knew the answer to every question that i asked. NO HASSLE, NO PRESSURE, This is my fourth car i have bought from this dealership and i look forward to buying more FROM JESSICA VARGAS ONLY. CANT SAY ENOUGH GOOD THINGS ABOUT THE WAY SHE TREATS YOU AS A CUSTOMER . THANK YOU. ROBERT ELLIS 314 440 4870. More

Wonderful experience. Got a nicer truck than I expected. Mark worked hard and got me a better interest rate than I thought possible. Will recommend to everyone I know. expected. Mark worked hard and got me a better interest rate than I thought possible. Will recommend to everyone I know. More

My 2013 Tundra was my third vehicle (2nd Tundra) purchased from Pappas Toyota. I'm very honest in my reviews and will give a 3 out of 5 if someone just does their jobs. You have to earn 4's and 5' purchased from Pappas Toyota. I'm very honest in my reviews and will give a 3 out of 5 if someone just does their jobs. You have to earn 4's and 5's with me and Tony and Alex earned every bit of the 5's I gave them. I guarantee my family will be back to buy another vehicle from Pappas Toyota next year. Alex worked with me to get into another Tundra after my 2007 Tundra was unfortunately in an accident. Alex knew me from my past purchases with Pappas and made sure I got the best deal available. Everyone was very nice and went out of their way to help my wife and I. Everyone was extremely knowledgeable on their job, which made the process of purchasing a new vehicle very easy. Tony even called me a couple days after the sale just to check in. A few days later I received a thank you card from them with a hand written note. My vehicles get names and Tony even remembered my new trucks name when he wrote the note. That showed me that they do listen to you and they do care about you and your family. No other dealer I have worked with has ever shown interest in me after my name is signed for the last time on the forms. Pappas continues to send quick messages to let me know they are still there if I have any questions. Hope this review helps someone out there looking for a great vehicle from a great dealership. Mick More

The people at pappas toyota were all friendly and courteous. They were no high pressure tactics to buy any vehicle. Tony Garner was very knowledgeable and was very respectful of what my needs were. courteous. They were no high pressure tactics to buy any vehicle. Tony Garner was very knowledgeable and was very respectful of what my needs were. Bob Holliday the finance manager was also very knowledgeable and courteous. That is why I and members of my family are repeat customers. thank you Mark D. Loeffler More

I recently bought a Toyota prius from Pappas Toyota . Tony Garner was my sales guy. he was amazing no pressure . kept in touch with me and i got the best deal. the finance people were very quick and Tony Garner was my sales guy. he was amazing no pressure . kept in touch with me and i got the best deal. the finance people were very quick and efficient . if you are looking to buy a new Toyota , i would highly recommend you ask for Tony Garner. More

Megan knew what she was talking about on each vehicle that I asked questions about. She was very pleasant and not pushy like other salesperson's are. It was a pleasure doing business with her and the d that I asked questions about. She was very pleasant and not pushy like other salesperson's are. It was a pleasure doing business with her and the dealership. More

Tony Garner is fantastic to work with and has always made our car buying experience a pleasant one. He is the first person we go to when we're in the market for a new vehicle. With Tony's excellent help, we our car buying experience a pleasant one. He is the first person we go to when we're in the market for a new vehicle. With Tony's excellent help, we have now bought three vehicles at Pappas. In short, he's GR-R-REAT!!! More