Tom Pappas Toyota

Bait & Switch; Half-price is 3 year lease I drove 80 minutes round-trip to find out this conversation (9 AM on 6/24/14) was about a 3 year lease offer (though I asked for a "price quote"). No I drove 80 minutes round-trip to find out this conversation (9 AM on 6/24/14) was about a 3 year lease offer (though I asked for a "price quote"). No apologies from the sales rep. (Ryan, I don't think Kari is a real person); Tom Pappas Toyota Scion: Thank you for choosing Tom Pappas Toyota Scion! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message and then click send. Kari Jackson: Hi this is Kari Jackson. How may I help you? You: I'm interested in a 2014 Sienna and am following up in your advertised half-priced special. Is this available on any of that model Kari Jackson: Yes the half off sale is on all of our new vehicles! You: Could I get a price quote on T22161 You: VIN 5TDKK3DC4ES463899 Kari Jackson: Yes one moment please You: Great Kari Jackson: Can I get your first and last name please, and a contact number? You: [Deleted for privacy] Kari Jackson: thank you, one moment! Kari Jackson: MSRP is $31,680 our sale price is $29,595! When is a good time for you to come out and test drive the Sienna? You: How is that half off? What fine print did I miss? Kari Jackson: We do have our half off sale which is half off of any sticker price! You: I know, you said "the half off sale is on all of our new vehicles!" Is this not a "new vehicle"? or is the "sticker price" on this vehicle $59,800? Kari Jackson: No it would be half off the $31,680! We have multiple sales going on right now those our two of them! You: I'm sorry what is the "sticker price" on VIN 5TDKK3DC4ES463899? Kari Jackson: That is what I said Kari Jackson: $31,680! You: The sticker price is $31,680. We would get half off of that and so would wind up paying $15,840 for this vehicle? Kari Jackson: Correct You: I might be interested in coming in for a test drive this week. I will need to talk to my wife and set up a time. You: Is there someone I will need to talk to in order to reference the price quote from this conversation? You: How long will this offer last? Kari Jackson: Yes sorry you can set an appointment now or you can call before you come out and set the appointment up Kari Jackson: adn the sale ends on Saturday at 5pm You: Is there someone I need to talk to in order to reference the price quote here? Or do I just tell the person we wind up speaking with to contact you, Kari? Kari Jackson: Yes you can ask for me Kari Jackson You: Will do. Thanks. Kari Jackson: No problem, Thank you and have a great day! You: You too. More

Was a loyal Pappa's Service customer for almost 2 years but after the last 2 service visits I have taken my service to a better Toyota dealership. The first incident was a regular oil change like I years but after the last 2 service visits I have taken my service to a better Toyota dealership. The first incident was a regular oil change like I do there every 5k miles - the next day I heard a very loud noise coming from under my hood when I started my 4runner. I popped open the hood and could clearly see a mountain dew bottle lodged in next to the engine. I pulled it out and the noise went away. It still had some oil drops in it so I could tell the mechanic at Pappas had used it the day before while changing my oil. I asked my service advisor Gino Micallef, on an unannounced visit, he immediately denied they use mountain dew bottles and tried insulting my intelligence that I might have sucked it up off the road while driving. Upon pushing him to let me speak with the service center manager or supervisor I was able to speak with the supervisor who walked in and upon seeing the soda bottle and hearing I was just in for an oil change, he immediately owned up to the mistake the mechanic made. Which instantly put me at ease, he then went on to explain how they use the soda bottle to catch oil from dripping on the engine. I understood, appreciated his honesty and he offered a free oil change next time. Because of how he handled that situation is the only reason I went back, if left to how Gino was handling the situation I would have never went back. Upon my next visit, I received the free oil change and explained to Gino that I think my rotors are bad, breaking at high speeds the steering wheel shakes, etc. Please test drive and let me know. Long story short, Gino stated the rotors are warped, could be turned and would test drive again to make sure the back rotors are ok. Said everything went fine so only needed front rotors turned. I rented a car, paid for it, so that Pappa's mechanics could have plenty of time to get it done, correctly, and I could get to work. In fact my 4runner sat on their lot for a full day after it was fixed before I could arrive to pick it up. Upon arriving it was right at closing so I immediately rushed inside to pay and to my mistake, did not look at the condition of my car. After paying, which took longer because Gino lied to me over the phone about pricing so it was 10% higher than I was verbally told. I walked outside with the last service advisor and see my car with a totally flat front tire. Not low, completely flat. It took the service advisor 3 trips to refill the air compressor to fill the tire back up. And that was after I had to ask him to please help as the dealership was closed and I had just returned my rental car so no way to drive a flat tire 4runner back home. Simply put, Pappa's Toyota does not care about customer service, they care about providing a report that shows they served 130 vehicles a day - who cares that they lie and damage their customers vehicles in the process, just make sure their report looks good every day. From the general manager Angelo to service manager Mark and service advisor Gino - not a single person cared about the service I have been receiving and the condition they left my vehicle in. I truly believe knowing how Gino is that he wanted the air in my tire leaked so I could pay them to do more on my 4runner. Furthermore, after 2 weeks of getting my rotors turned, the shake is back. Another job well done Pappa's. It is worth noting that another Toyota dealership was more than willing to provide excellent customer service and mechanical expertise to properly diagnose and repair my 4runner. Stay clear of this dealership unless you want to be taken advantage of and have your car returned in worse shape than when you dropped it off. More